SpotScore

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

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3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

Streamlines document signing process, making it efficient and convenient.
Offers a range of features for managing documents and agreements effectively.

Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.
Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

Showing 2951-2954 out of 2954

Franco A

09/14/12

4 out of 5

"We don't use paper anymore"

What do you like best about DocuSign? So easy to use and starting to become widely accepted by all. (Makes it so we don't have to explain what an electronic signature is anymore before people agree to use it). Integration with Box and SFDC are awesome and huge time savers What do you dislike about DocuSign? Short time-out so you can't have it open all day and go back and forth to/from it...you have to re-authenticate every 15 minutes or so. Recommendations to others considering ...

Bryan S

09/13/12

4.5 out of 5

"Easy. Easy. Easy."

What do you like best about DocuSign? It was so simple to use. I had a contract sent to me for electronic signature, but I was not the right person to sign it. It was so intuitive and simple to use and forward to the appropriate signatory. What do you dislike about DocuSign? I have nothing to say here. Recommendations to others considering DocuSign: As a "receiver" of an electronically signed document, I was really impressed with this solution.

Benjamin D

09/10/12

5 out of 5

"Great, free electronic signature service."

What do you like best about DocuSign? I've been using the free version of docusign to electronically sign PDF and word documents. It is easy to use and works very well. Thanks to docusign I no longer need to print, sign and scan documents. What do you dislike about DocuSign? Nothing. Recommendations to others considering DocuSign: As a user of Docusign I increasingly appreciate vendors who use this tool as part of their contract management process.