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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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Starts from $10 / Month when Billed Yearly

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2911-2920 out of 2954

AU

Anonymous User

05/10/13

0 out of 5

"beware"

What do you like best about DocuSign? nothing What do you dislike about DocuSign? Absolutely no way to cancel subscription. After trying 10 times my bank called and thay promised to return a call to me. Never happened and I am still being billed Recommendations to others considering DocuSign: Just realize you may be signing up for life.

AU

Anonymous User

02/11/13

3 out of 5

"The Cloud!"

What do you like best about DocuSign? Great way to customize the signing experience for any type of business transaction. The company offers levels of service dependent on how often you use the service. What do you dislike about DocuSign? On the pricy side. Recommendations to others considering DocuSign: Best buy is the enterprise.

AU

Anonymous User

02/11/13

3 out of 5

"The Cloud!"

What do you like best about DocuSign? Great way to customize the signing experience for any type of business transaction. The company offers levels of service dependent on how often you use the service. What do you dislike about DocuSign? On the pricy side. Recommendations to others considering DocuSign: Best buy is the enterprise.

DS

David S

01/17/13

3 out of 5

"signed on the go"

What do you like best about DocuSign? I like the multi-language support. It comes in handy for those of us operate in a language other than english! Furthermore, the cloud solution is very useful. I can have a document sitting and waiting for my signature and allows multiple users to view and sign if neccessary. What do you dislike about DocuSign? The software is more of a backup to signing a document when you can not physically get to it, moreso designed for the urgent attention documents. ...

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DS

David S

01/17/13

3 out of 5

"signed on the go"

What do you like best about DocuSign? I like the multi-language support. It comes in handy for those of us operate in a language other than english! Furthermore, the cloud solution is very useful. I can have a document sitting and waiting for my signature and allows multiple users to view and sign if neccessary. What do you dislike about DocuSign? The software is more of a backup to signing a document when you can not physically get to it, moreso designed for the urgent attention documents. ...

Read more

OW

Oliver W

01/10/13

4.5 out of 5

"Great Electronic Signature Tool"

What do you like best about DocuSign? It is very easy to use. You upload the docuemnt to be signed and can easily set reminders and notifications when the documernt has been viewed / signed and sent to the next person to sign. What do you dislike about DocuSign? There isn't anything. Recommendations to others considering DocuSign: It is a great e-sign product - there are competitors such as Echosign - this this one works very well. Take up thier offer of the free trial to if it is right for you.

FP

Francis P

12/28/12

4 out of 5

"A faster way to get contract agreements and legally enforceable."

What do you like best about DocuSign? Its simple. Just upload your contract add in the signature fields and the email addresses you want it to be sent to and bingo! It then manages the signing and everything else... What do you dislike about DocuSign? Nothing. It doesn't exactly what it says. Recommendations to others considering DocuSign: Its free for up to 5 documents a month so its great to get started with. There are other services like echoSign which are very similar so shop around if ...

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AU

Anonymous User

12/22/12

5 out of 5

"Excellent way to increase efficiency"

What do you like best about DocuSign? Ability to get signatures on contracts without requiring the customer to print out the documents and fax them back. Also, makes it easier to know which sections of the document need to be completed by highlighting the fields, which prevents scenarios where you get a contract back with missing information. What do you dislike about DocuSign? Nothing but we just recently started using it. Recommendations to others considering DocuSign: Give it a try!

AU

Anonymous User

12/22/12

5 out of 5

"Excellent way to increase efficiency"

What do you like best about DocuSign? Ability to get signatures on contracts without requiring the customer to print out the documents and fax them back. Also, makes it easier to know which sections of the document need to be completed by highlighting the fields, which prevents scenarios where you get a contract back with missing information. What do you dislike about DocuSign? Nothing but we just recently started using it. Recommendations to others considering DocuSign: Give it a try!

ER

Erich R

12/20/12

4 out of 5

"Great Document Management and Signature Tool"

What do you like best about DocuSign? I've only used this product a handful of times, but I've found it's simple and straight forward to use. It gets the job done, and is available globally. I've not used the integration to SFDC, but I've heard that many people find it sufficient for what they need it for. What do you dislike about DocuSign? I honestly do not have any complaints, price may be an issue for some. Recommendations to others considering DocuSign: There are other very good ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].