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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2891-2900 out of 2954

JD

Jason D

09/04/13

5 out of 5

"Get it Signed in Record Time"

What do you like best about DocuSign? Uploading my docs and prepping for signature is easy. My documents get routed and returned to me in way less time than the wet signature process. What do you dislike about DocuSign? No dislikes Recommendations to others considering DocuSign: When you think of the time you save by electronically routing your docs, its a no brainer.

MK

Madhu K

08/17/13

5 out of 5

"Printing and Scanning contracts is not in our Sales Cycle anymore"

What do you like best about DocuSign? The simplicity of having to just upload a document and point to the places that need signing and inviting 'signers' is fantastic. We are an offshore development company and sometimes see several small project wins needing to send contracts out to several of them, we are more efficient with DocuSign. What do you dislike about DocuSign? I cannot really complain about anything. Given that we were originally sending email attachments that needed printing ...

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UA

UMAIR A

08/14/13

5 out of 5

"Fast software"

What do you like best about DocuSign? This software makes your documents sign in no tme and it is best fast software. What do you dislike about DocuSign? I am much satisfied with it and I am happy with it. Price is also normal Recommendations to others considering DocuSign: Must try this software

SK

Shyam K

08/08/13

3.5 out of 5

"Easy to use and pretty straightforward"

What do you like best about DocuSign? The dashboard allows you to track and manage all your documents that require signatures. It is fairly easy to use even for the uninitiated. What do you dislike about DocuSign? The are certain free alternatives out there if you are on a budget. Recommendations to others considering DocuSign: Depending on your needs and budget this would be a suitable for either option.

AU

Anonymous User

08/08/13

5 out of 5

"Future Of Signing Paperless"

What do you like best about DocuSign? Ease of tranistion passing the document along to individuals requried to sign a contract. Signing through a mobile phone. What do you dislike about DocuSign? The program sometimes freezes, unable to edit the document when its being signed. Unable to issue a revision to the existing document, you have to start over Recommendations to others considering DocuSign: This Is a great product for approving contracts and making decisions remotely. I highly ...

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BM

Brent M

08/07/13

4.5 out of 5

"DocuSign has completely changed how we process paperwork and forms!"

What do you like best about DocuSign? DocuSign has eliminated the headaches of getting signatures from our executives. Especially those that travel extensively. DocuSign is simple to teach and user adoption has been very high. We are just starting to see DocuSign's true potential with its strong integration with Salesforce. The bi-directional flow of data between the DocuSign envelope and the record in Salesforce eliminates manual data entry and the associated errors. What do you dislike ...

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AE

Amos E

08/07/13

4.5 out of 5

"Great productivity tool - saves travel time and speeds up transactions"

What do you like best about DocuSign? Docusign is very flexible and allows to to pre-configure templates with your regular forms, and workflow. It will take the filling of a form to a fraction of the time, because the form itself will guide you to the fields you need to enter, and some recurring default entries could be saved in the template. For example your company name and address, or the standard common contingencies of a contract could already per-populate the form. It also works with ...

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RG

RAUL G

08/07/13

4.5 out of 5

"Great value! Protects my most valuable asset: Time!"

What do you like best about DocuSign? The ability to obtain immediate confirmation on terms of agreements without unnecessary and wasteful trips to clients' locations. Provides clients with valuable service while valuing their time. What do you dislike about DocuSign? Constantly changing, but improving Recommendations to others considering DocuSign: Get it!

JM

John M

08/06/13

3.5 out of 5

"Api Integration was well-documented and easy to follow"

What do you like best about DocuSign? The IRS wanted to test out the use of eSignature technology in the Lending/Mortgage industry, so I was tasked with managing their first pilot test, and building the full production solution we use today. The project is just to allow users to esign an authorization form, allowing a lender to request info from the IRS. By streamlining this process though, we are able to reduce common input errors (missing dates, missing address info), and speed up our ...

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EG

Elizabeth G

08/06/13

4 out of 5

"DocuSign For All"

What do you like best about DocuSign? DocuSign has features that allow for broad use across the entire enterprise. From Web available forms, to electronic signature, multiple user workflow, and conditional field responses... you can use it for everything. What do you dislike about DocuSign? Many of my users have felt a bit of a slow ramp up time learning the product, it can be a bit counter-intuitive. However, once the nomenclature and terms are explained, they see the value and think of ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].