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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

Are you using DocuSign?

Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2841-2850 out of 2954

AU

Anonymous User

11/21/13

5 out of 5

"Love DocuSign"

What do you like best about DocuSign? Super easy to work with and walk through with clients over the phone! What do you dislike about DocuSign? nothing! This program is amazing. So easy to use and easy to navigate. What problems is DocuSign solving and how is that benefiting you? Quick turn around time, gets our clients up and running stat!

AU

Anonymous User

11/21/13

4.5 out of 5

"Really easy to use"

What do you like best about DocuSign? Really easy to use, quick access from mobile devices, easy to go back and forth with doc review What do you dislike about DocuSign? There is really nothing I dislike about these guys. What problems is DocuSign solving and how is that benefiting you? Docusign has helped me with getting contracts signed both in my business as well as personally. Speedy signing within minutes allows me to focus my time on other tasks.

WM

Wayland M

11/20/13

2 out of 5

"To use or not to use..."

What do you like best about DocuSign? Able to send docs out for signature. Better then faxing. What do you dislike about DocuSign? UI could be improved. Very inconvenient to make changes. What problems is DocuSign solving and how is that benefiting you? simplifying sales proccess

WM

Wayland M

11/20/13

2 out of 5

"To use or not to use..."

What do you like best about DocuSign? Able to send docs out for signature. Better then faxing. What do you dislike about DocuSign? UI could be improved. Very inconvenient to make changes. What problems is DocuSign solving and how is that benefiting you? simplifying sales proccess

ML

Mike L

11/20/13

3.5 out of 5

"Impact GRC"

What do you like best about DocuSign? Product works great and meets our needs as a small business What do you dislike about DocuSign? Really not a lot that we do not like about the product. What problems is DocuSign solving and how is that benefiting you? Productivity improvement and easy collabotation

NG

Nita G

11/20/13

3.5 out of 5

"Uasability"

What do you like best about DocuSign? Easy to sign on any device. Take little time to configure and integrate with your system when you are PCI compliance. What do you dislike about DocuSign? sometime internet is down and lost your deal What problems is DocuSign solving and how is that benefiting you? to increase deal and close time on deal

AU

Anonymous User

11/20/13

4 out of 5

"Good software, great for startups"

What do you like best about DocuSign? Its easy to use and a lifesaver for folks who need signed documentation. What do you dislike about DocuSign? Nothing, we really like the product as it is. What problems is DocuSign solving and how is that benefiting you? Some documents need a signature. We're a small not for profit and this is important. Docusign solves this problem.

AU

Anonymous User

11/20/13

4 out of 5

"Great way to speed up contract signing!"

What do you like best about DocuSign? Helps to reduce the back and forth involved with printing and scanning in documents to make business more efficient. What do you dislike about DocuSign? Occasionally difficult to download docusign on my mobile. What problems is DocuSign solving and how is that benefiting you? Speeds up contract submissions to get companies the tools they need from us faster.

SA

Samantha A

11/20/13

4.5 out of 5

"Docusign. Fast, Friendly, Easy."

What do you like best about DocuSign? What do you like best? Docusign is an easy and expedited way of getting electronic signatures for important documents . It gets the job done and there's only minimal training required for our support staff to be able to create and send out documentation to clients and candidates. What do you dislike about DocuSign? We have had some problems with our templates, but the biggest issue has been Docusign's fax option, we never receive the faxes. Most ...

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JJ

Joel J

11/20/13

4.5 out of 5

"Revolutionizing our industry"

What do you like best about DocuSign? Simple to use. It has been integrated into our CRM (Salesforce) seamlessly and our customers appreciate the ability to sign documents anywhere in the world. What do you dislike about DocuSign? A majority of the time the DocuSign documents get caught in our clients Spam or Junk folders. We let our clients now ahead of time to be aware of it though. What problems is DocuSign solving and how is that benefiting you? Quicker turnaround time for documents ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].