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9.8

SpotScore

DocuSign - Electronic Signature Software

DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Sign smarter, not harder.

3.97

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Starts from $10 / Month when Billed Yearly

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DocuSign Reviews & Ratings

3.97

Very Good

Based on 2607 ratings & 2954 reviews

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Rating Distribution

Excellent

(1877)

Very Good

(429)

Good

(73)

Poor

(41)

Terrible

(534)

Spotsaas Editor’s POV

DocuSign handles document signing and management effectively for most workflows. Users report the signing process is straightforward, and the platform reduces time spent on manual document handling. The main limitation is customer support—multiple reviewers cite slow response times and billing errors that took weeks to resolve. Before signing up, verify in a demo ...Read more

DocuSign pros and cons

  • Streamlines document signing process, making it efficient and convenient.

  • Offers a range of features for managing documents and agreements effectively.

  • Poor customer service and lack of responsiveness, leading to frustration and unresolved issues.

  • Confusing pricing structure and billing practices, causing dissatisfaction and unexpected charges.

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Showing 2791-2800 out of 2954

LM

Lisa M

02/12/14

2.5 out of 5

"Poor Business Practices"

What do you like best about DocuSign? I really like the product. Easy to access, even on my mobile device. Easy to upload forms and send for signature. What do you dislike about DocuSign? I want to upgrade from an Individual level to a Professional level, but they are requiring that I pay for each level in full, instead of upgrading and just paying the difference. I only just purchased the account a month ago! So, right now I don't believe it is feasible for me to have paid $120 for the ...

Read more

GW

Gantry W

02/07/14

5 out of 5

"Best Realtor Tool"

What do you like best about DocuSign? Docusign and Docusign ink gives me the flexibility to have my clients sign whenever and wherever we are to complete the deal. What do you dislike about DocuSign? The only negative would be that you need an internet connection. What problems is DocuSign solving and how is that benefiting you? It gives me the ability to go paperless and sign everything on my iPad

SR

Sara Rose H

01/31/14

4.5 out of 5

"Docusign solves a lot of paperwork probems"

What do you like best about DocuSign? I love this tool for dealing with sending contracts and other signiature-requiring documents online. What do you dislike about DocuSign? It's very expensive and easily replaceable with other similar, less expensive tools. Recommendations to others considering DocuSign: Docs can be legally signed with this tool, which is convenient. What problems is DocuSign solving and how is that benefiting you? Sending proposals and contracts is much easier and it ...

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SD

Sam D

01/31/14

4.5 out of 5

"A very powerful tool that can be a little complicated to use at first."

What do you like best about DocuSign? Very powerful and has infinite ways you can implement and integrate into various workflows and platforms. What do you dislike about DocuSign? Can be confusing to build and create your first document. Recommendations to others considering DocuSign: Extremely powerful and a great company to work with. What problems is DocuSign solving and how is that benefiting you? No more paper forms and signatures! Everything is digital, in the cloud, and secure!

JP

Jenny P

01/31/14

4.5 out of 5

"Goodbye fax machine!"

What do you like best about DocuSign? I like the concept and ease of an electronic signature. Our board members and grantees will no longer need to sign, scan, and return documents to us. Also, we can better track our documents and where they are in the process. I also like that docusign integrates with SalesForce. What do you dislike about DocuSign? I don't have any dislikes of the docusign software yet. What problems is DocuSign solving and how is that benefiting you? Our board members ...

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RS

Ryan S

01/24/14

4 out of 5

"Docusign"

What do you like best about DocuSign? Docusign is easy to use and saves us a considerable amount of time when compared to printing, signing, scanning, and emailing documents back to clients for signature. Being able to upload multiple documents is also very beneficial. What do you dislike about DocuSign? This could be more of a user error on my part, but going back in to correct documents can be kind of a pain. It's easy enough to correct them, but it doesn't seem to automatically send out ...

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JK

Jonathan K

01/16/14

5 out of 5

"Exceptionally Easy To Ase And A Valuable Business Tool!"

What do you like best about DocuSign? The ease of use of this product even for someone completely new to it is brilliant! They have not only designed something that's got cross generational appeal, but also incorporates top notch security and storage. Coupling that with the time saving potential it offers and you have an unbeatable product and one that might often be imitated, but is never replicated. What do you dislike about DocuSign? I wish they had an easier system of for in person ...

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MM

Mike M

01/16/14

5 out of 5

"Docusign saves time"

What do you like best about DocuSign? My real estate clients love being able to sign contracts on the road using their smart phone or tablet. Saved a few deals being able to get signatures fast. What do you dislike about DocuSign? Not much to dislike but there is a monthly fee. What problems is DocuSign solving and how is that benefiting you? Saved time and fuel getting documents signed via email.

AU

Anonymous User

01/15/14

5 out of 5

"Real Estate in Real time"

What do you like best about DocuSign? Using Cartavi with DocuSign brings my real estate business to a new level. I can now write an offer to purchase from anywhere, send it to be signed and forwarded immediately to where it needs to go. The offer or listing process is seamless. My Clients love it! What do you dislike about DocuSign? I have found no negatives, it works great for me and my business. Recommendations to others considering DocuSign: Enjoy! What problems is DocuSign solving and ...

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JF

John F

01/15/14

5 out of 5

"Can't Provide The Highest Level of Service Without DocuSign!"

What do you like best about DocuSign? The ease of use is probably the best thing about DocuSign. The fact that it integrates with other products/services makes it even better. What do you dislike about DocuSign? I've had trouble tagging documents on my iPad when entering through another software that integrates, but still able to get the job done. Recommendations to others considering DocuSign: Do it now, you'll wonder how you ever did business without it. What problems is DocuSign solving ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].