DocuSign Reviews in September 2026: User Ratings, Pros & Cons

"Easy to use and works on mobile"

What do you like best about DocuSign? Easy to implement with Salesforce and the signer does not need Docusign account to sign the document. It also works on mobile. There is a good audit trail for tracking and inside Salesforce you can print the signed copy. Very good audit trail for checking who has signed the document, easy to change signer especially when someone goes on vacation. I just saw a demo that it works on mobile and I cannot wait to try out. What do you dislike about ...

"Great for most orgs - but wish it had more flexibility out of the box!"

What do you like best about DocuSign? DocuSign as a whole is awesome, especially if your company uses Salesforce. It has all the tools you'd expect out of the box. An org I worked with wanted to use it to send quotes from Salesforce, and DocuSign let us do this is a simple way. Another bonus of DocuSign is the UI in Salesforce is very modern, especially compared to other popular e-signature products on the platform. What do you dislike about DocuSign? Flexibility: DocuSign does the very ...

"Clean and concise"

What do you like best about DocuSign? The simplicity of the product and how efficient it makes document processes What do you dislike about DocuSign? I have not had enough interactions with the products to have any sort of negative viewpoint, the four or five interactions I have had have been great. What problems is DocuSign solving and how is that benefiting you? Efficiency

"Convenient program to review and obtain digital signatures on the fly"

What do you like best about DocuSign? DocuSign made it incredibly easy to quickly review and sign real estate documents, especially if I was on the road or away from my computer. Because it was web-based rather than app dependent, it was easy to use from my Android and from my iPad when I needed to access documents. What do you dislike about DocuSign? I couldn't easily find a feature where I could immediately download a document I had signed if i were using a mobile device to complete my ...

"A complete piece of junk!"

What do you like best about DocuSign? Absolutely nothing! There is NOTHING I like about DocuSign! Read the next section for more info. What do you dislike about DocuSign? Extremely laggy when working with the document! The website is terrible to navigate and you only get 2 free documents! Uploading/making a signature is like pulling teeth and I can't even download the stupid document after it was signed by both parties! When I clicked to download the document, it showed that it was ...

"Docusign is a lifesaver!"

What do you like best about DocuSign? I like the versatility and the seamless process. It has made my life as an Executive Legal Assistant much easier. What do you dislike about DocuSign? Our Contract Management process has improved and there's not so much grumbling from the sales force. What problems is DocuSign solving and how is that benefiting you? When our executive team is on travel, the business doesn't come to a stand still. They can sign via their mobile devices and we don't skip a ...

"Most efficient, flexible e-sign solution we've used"

What do you like best about DocuSign? We're a small venture capital fund that makes frequent investments in tech companies. Read: complex, multi-party transactions and short-staffed (and no, we're not, unfortunately, investors in Docusign). We have closings several times per month plus various consents, board resolutions, and so on. It's very easy to use, add multiple parties and collect responses. What do you dislike about DocuSign? It's a little quirky to "clone" a document and distribute ...

"Not a fan"

What do you like best about DocuSign? It was easy to sign the documents that need to be signed. One click and it was done. What do you dislike about DocuSign? That my contractor signed the final document with OUT MY OK. He shouldn't have had the access. Recommendations to others considering DocuSign: I recommend when using this with a contractor that your SSN not be used to sign it. My contractor had it my SSN and signed our final documents for improvements on our house that we felt were ...

"An incredibly useful tool!"

What do you like best about DocuSign? The ability to remotely complete documents without much if any wait time makes my job possible. Without a service like Docusign, it'd be impossible for us to conduct business. What do you dislike about DocuSign? Nothing, it is an extremely useful product. Recommendations to others considering DocuSign: If you need people to sign documents, USE THIS!!! It is extremely handy and serves an imperative purpose in our business. What problems is DocuSign ...

"DocuSign Works Wonderfully For My Company"

What do you like best about DocuSign? I like that I can view when a candidate or client opens my Docusign item and then am notified when the envelope is complete. This makes it easy for me to assist anyone that may be having a hard time because I can monitor if the envelopes were opened but not completed. What do you dislike about DocuSign? Sometimes going in to add tags is beyond time consuming on documents I am trying to send out, especially on long forms with many boxes such as ...