DocuSign Reviews in September 2026: User Ratings, Pros & Cons

Really Efficient

Date of experience: January 12, 2024

really poor experience as shared via…

really poor experience as shared via email

Great

Very pleased with the system

"“Quickly and Easily Sign Any Document!”"

What do you like best about DocuSign? As an individual involved in ensuring efficiency in the work done by teams, DocuSign was a valuable tool for me. To begin with, it significantly simplifies customer interactions. Using DocuSign, it is quicker and more secure to get papers signed and for us, in our super-fast world that is a huge help. What do you dislike about DocuSign? Nevertheless, there are areas within DocuSign that can be better. Its rigidity in the process of document preparation ...

Jack Shunk is a LIAR, HORRIBLE COMPANY, don’t do business with them….

Horrible company. That rep Jack Shunk is a total scumbag. He chased me for a month to sign a contract with him. I wasn’t ready to sign but Jack told me I can cancel it at any time. So I went ahead and signed it. After I couple days I realized I didn’t like the service and wanted to cancel and DocuSign said you can’t cancel you signed a legal document. Now I’m locked into a 12 month contract which I’m obligated to pay. I just want to emphasize that Jack lied straight to my face over the ...

"It facilitates transactions and conversations."

What do you like best about DocuSign? Working with cloud services, I use Docusign a lot. It's really helpful for online work. As someone who often talks to real estate agents, the electronic signature feature of Docusign has made it easier for us to handle papers. It's amazing how it lets people change and put their name on papers with so much ease, making the action much better. In my job, being able to change quickly and make decisions fast is very helpful. Docusign is now a big part of ...

Leaving to get rid of this

Date of experience: January 07, 2024

"Corporate Account - A Truly Awful Program"

What do you like best about DocuSign? There were very few upsides about DocuSign over other e-signature options. We had a corporate account, with 3600 signatures and 1500 KBA signatures over 3 years. What do you dislike about DocuSign? The Docusign Interface is truly awful. They made us pay for training, but then dumped us into their "legacy" system. We could not easily view documents that other users had sent. We had to search through the other user account, search through individual ...

"Docusign really easy to use."

What do you like best about DocuSign? In my experience using cloud solutions, I find Docusign really easy to use. The way things are set up is simple, making it easy for people with different tech skills to use it. Using Docusign made our work processes much easier, which improved how we checked things and kept rules. This has been very important for taking care of danger in what we do. It's useful, especially in situations where fast and safe handling of documents is very important. What ...

Easy to use - frustrating surveys

Easy to use. Frustrating to have a survey interrupt workflow - without this it would have been 5 stars.