Dixa Reviews in May 2025: User Ratings, Pros & Cons

new start at dixa

What do you like best? I like caht because you get them assigned and it's easy to find out and the phone is easy What do you dislike? i don't like mail because you get someone else's answer What problems are you solving with the product? What benefits have you realized? I think it's a shame that you don't get the same mail assigned to yourself, instead of everyone being able to reply to one's mail Response from Trisha Patel of Dixa edit Hi There, I’m glad to hear ...

Great and smooth interface

What do you like best? Gathers all service platforms in one place. What do you dislike? The only quarrel is the lack of a mobile application What problems are you solving with the product? What benefits have you realized? No longer need to have several different systems open at once to manage chat, mail and the phone Response from Trisha Patel of Dixa edit Hi Lasse, Great stuff! Having everything in one place is a huge benefit! Mobile is something that is on our ...

Seamless Helpdesk Transition

What do you like best? Very intuitive and simple platform. Dixa is clearly a very dynamic company that listen to customer feedback and implements change quickly. What do you dislike? There are occasionally glitches with the platform (e.g. some analytics pages) but I'm yet to come across anything that hasn't been fixed quickly (or at least isn't a work in progress) What problems are you solving with the product? What benefits have you realized? We are helping customers more ...

Not recomendable

What do you like best? That all platforms (phone, mail, chat) is in one website. What do you dislike? The program is confusing, and in order to help a customer through the mail, you have to read the entire correspondence due to that all agents answer all mails and you don't have your own correspondences. Recommendations to others considering the product: n/a What problems are you solving with the product? What benefits have you realized? it has made me demotivated due to the ...

Works wonders.

What do you like best? Easy to operate. Good monitoring. Quick help What do you dislike? Seems it should be easier to pull info from the simple agents. And easier to see the reviews coming from the customers Recommendations to others considering the product: get it What problems are you solving with the product? What benefits have you realized? Faster response to our customers. Better monitoring of customer service employees. Response from Trisha Patel of Dixa edit Hi ...

First impression

What do you like best? It's really nice that we get assigned emails, chats, phone calls ect So that everyone has the chance to do a good job. What do you dislike? That you don't have your own emails assigned to you and that you can't find them yourself, but that others get them assigned. Recommendations to others considering the product: Its really great when you get assigned the work you do between all agents, so its a great way to share the work. What problems are you ...

Good and useable

What do you like best? Very fast support, I like the option that you can transfer calls to another agent. What do you dislike? I would like to transfer an email without the other agent has to accept it. It would also like if the emailadress whas another place, because you can not copy it if another email is waiting. Recommendations to others considering the product: Very good What problems are you solving with the product? What benefits have you realized? It is more easy ...

The best customer service platform

What do you like best? Dixa’s design is modern and easy to understand for anyone. I don’t miss any features. When I want help from the Dixa team, they take their time to help me in the best way What do you dislike? I can’t come up with something that I dislike with dixa. What problems are you solving with the product? What benefits have you realized? Helping customers in a structured way, being able to easy create auto replies and tags. Response from Trisha Patel of Dixa ...

Customer service reinvented!

What do you like best? - Managing all touch points from all channels in one place - No cherry-picking which is a huge time saver for us - Great overview of previous conversations which customers which makes it easier for us to be personal and to the point What do you dislike? CSAT and feedback from customers but I know that is coming around the corner (this year). I'm also looking forward to be able to route conversations to agents / queues depending on data from other ...

Managing several channels for CS & Sales across B2C & B2B...

What do you like best? ... Dixa helped us to improve our workflows, automatically push tickets to the relevant agents without supervisors having to take care of all the different email channels & topics that need to be managed by different agents. Feedback is appreciated by the Dixa team & we already experience the Dixa team developing & adapting the platform to individual needs (that make sense for the majority of Dixa users) What do you dislike? Looking forward to being able to group ...