Dixa Reviews in May 2025: User Ratings, Pros & Cons

Easy, manageable, good overview

What do you like best? I like everything is gathered on one platform What do you dislike? The wrap-up time can be annoying some times. What problems are you solving with the product? What benefits have you realized? Its smart we can tranfer calls, mails etc. Response from Trisha Patel of Dixa edit Hi Andrea, Having everything in once place is awesome, so much easier! Wrap up time - if you need some more time we can also extend that for all agents, alternatively you ...

Great way of organizing communication with users and customers

What do you like best? Dixa gathers and sorts all incoming messages, so it makes communication with many users and customers easy and smooth. There are many great features - e.g. the possibility to sort large amounts of messages from different channels in queues defined by key words; transfer messages between agents; make templates for replies; and track conversation, so it is possible to get a quick overview of conversations with the same customer. What do you dislike? The visual ...

Makes customer service easy and accessible

What do you like best? That I can be served a limited number of emails at a time and that the queue function is easy to use. Quick Responses makes it easy to reply quickly and efficiently to our users. It is easy to edit/add tags and to make changes to Quick Responses when needed. What do you dislike? The draft function could be easier to access and I could use an improved autosave function for example. Could be nice for "tag" function to be closer to "send" button for more prompting ...

An easy to use tool that scales

What do you like best? Dixa is a omni-channel tool that is highly flexible and easy to decode/learn and setup. Whenever your business processes change, you can easily change the flow in Dixa. This has proven extremely valuable in our startup, where new processes and ideas is a daily thing. It is easy to teach employees to set up new flows, and they quickly understand the logic of the system. Overall their daily satisfaction is also rising since Dixa is quick and easy to use. All in ...

Great customerservice and easy to understand website

What do you like best? The fact that everything just flows and you do not have to open all mails individually. I also like all the features and stuff you can conect to the dixa app, which makes work so much easier What do you dislike? The fact that you need to update the app manually if there is a new big update Recommendations to others considering the product: If you are in search for a way to improve you customer service dixa is the right way to go! I can see on the reports ...

Amazing tool! Really effective and easy to use.

What do you like best? Dixa makes customer service easy and effective and helps build good relationships with users. Dixa provides customer service on phone, chat, email and messaging and thats what we need:-D What do you dislike? Nothing really. For now it works perfectly. Recommendations to others considering the product: Get started! It's amazing :-) What problems are you solving with the product? What benefits have you realized? It makes it easier to help users quickly ...

There has been a bit frustration. I feel like "I can't see everything

What do you like best? That you can play a song for the costumer, when its on hold What do you dislike? You do not have a good overview. Everthing is mixed up together. And it logs you out without reason Recommendations to others considering the product: No What problems are you solving with the product? What benefits have you realized? I feel like everyone in my office has been more frustrated because od Dixa, which is a bit unmotivating Response from Trisha Patel of Dixa ...

coherent, simple and great setup

What do you like best? I like the overview one get when working in Dixa - I'm able to get information instantly and work more efficient in that way. What do you dislike? It can be quite distracting and a bit stressful at times, to have new incoming emails "knocking" while you're answering another email. What problems are you solving with the product? What benefits have you realized? The gathering of customer's data at one place. It helps me stay focusses as I don't have to open ...

Intuitive tool and easy to integrate

What do you like best? Really Intuitive interface which makes it easy to set up new queues and email addresses, as well as templates which all saves time and means prioritised and answers tickets is much simpler and quicker. What do you dislike? We are waiting for a few features to be developed such as allowing attachments to be used with the api to raise tickets. What problems are you solving with the product? What benefits have you realized? Being offered tickets, rather than ...

Emails through Dixa

What do you like best? - Statistics about response time - Sending emails directly from DIxa - Layout - Queues What do you dislike? A lot of overhead text in the emails, which makes it harder to find reply's. What problems are you solving with the product? What benefits have you realized? I don't have to send email from a normal email account, which gives a more structured experience. Response from Trisha Patel of Dixa edit Hi, Thanks for taking the time to ...