Dixa Reviews in September 2026: User Ratings, Pros & Cons

Simple yet awesome!

What do you like best? I love the fact that I can do live coaching with my agents and have them improve the overall call at the same time. I love the tags that can be added which makes it easy for me to track what calls we get the most and where we need to improve. The best thing to me is the analytics - I love the fact that I can break down who does what and were I need to focus on. What do you dislike? I hate the fact that the calls drops and it loses a lot of packets. We call it the ...

Great overview of user feedback

What do you like best? Super easy to use, great overview of all interactions with a user and it's fast to get back to users too. And then I find Dixa very user friendly and initiative use, which I really appreciate. What do you dislike? It would be nice if you could claim more than 2 emails at once. What problems are you solving with the product? What benefits have you realized? Dixa makes it easy and fast to get back to users – and to follow the progress. Response from Trisha ...

Efficient and easy to learn

What do you like best? The way emails and calls are being offered to us, the fact that we can register every contact and write the name of our customers. What do you dislike? Too many windows pops to the left of the screen and we need to close them all when we want to do a new call for example. Recommendations to others considering the product: Easy to use, modern, increase the team efficiency What problems are you solving with the product? What benefits have you realized? ...

Great tool for customer service

What do you like best? It is a great help that Dixa works with Magento so that all customer orders are quickly available. What do you dislike? I'm missing sound when the phone rings, a pop-uo is not enough. Recommendations to others considering the product: Just do it - you will save a lot of time. What problems are you solving with the product? What benefits have you realized? The program works perfectly for the needs I have in my workplace. Response from Trisha Patel of ...

User friendly

What do you like best? The overview and structures of the messages. Easy to navigate Dixa What do you dislike? How the messages, after being completed, are being attached to a side board. This seems confusing. What problems are you solving with the product? What benefits have you realized? More structure with our customer service Response from Trisha Patel of Dixa edit Hi Louise, Thanks for your review, glad to hear things are easier :) Ah do you mean the tabbed ...

Improved contactcenter

What do you like best? The simplicity yet complex features makes Dixa a versatile system that scales easy with our organization. Dixa has improved our customer interaction and support. Furthermore it was easy for our agents to adopt the system. What do you dislike? Still is some updates to be made, but we know the Dixa Team works on those features yet to be available. What problems are you solving with the product? What benefits have you realized? Better customer interaction, and ...

Easy to set up

What do you like best? How easy it is to set up; very quick to get a phone line established and to have all support come through to one place. What do you dislike? There are a couple of features missing which would be useful to have - but it's a growing product so I'm sure they'll come in time. What problems are you solving with the product? What benefits have you realized? Distributed customer support channels and software across markets, Dixa has helped us move to one solution ...

Timesaving helpdesk system

What do you like best? It is now much easier for us to handle customer service. All our inbound calls, emails, chat and facebook messages are now being directed to the right employee. What do you dislike? In the start we had some troubles with the phone calls only gave sound in the headset. But the integration with Kuando Busylight solved that perfectly , so now we can hear and see if the phone is calling. For a plus we can also see from the light if the employee in the office is ...

coherent, simple and great setup

What do you like best? I like the overview one get when working in Dixa - I'm able to get information instantly and work more efficient in that way. What do you dislike? It can be quite distracting and a bit stressful at times, to have new incoming emails "knocking" while you're answering another email. What problems are you solving with the product? What benefits have you realized? The gathering of customer's data at one place. It helps me stay focusses as I don't have to open ...

Great customerservice and easy to understand website

What do you like best? The fact that everything just flows and you do not have to open all mails individually. I also like all the features and stuff you can conect to the dixa app, which makes work so much easier What do you dislike? The fact that you need to update the app manually if there is a new big update Recommendations to others considering the product: If you are in search for a way to improve you customer service dixa is the right way to go! I can see on the reports ...