Dixa Reviews in May 2025: User Ratings, Pros & Cons

good and innovative crm software

What do you like best? regular updates, open minded for new suggestions of users, easy workflow due to working with presence, intuitive use What do you dislike? open conversations are not highlighted that well, communication thoughout the company is not that ideal, an missing ticket system for other parts of the company. What problems are you solving with the product? What benefits have you realized? inscreased efficiency, minimizes stress Response from Trisha Patel of Dixa ...

Dixa for the win

What do you like best? Calls and emails can be found in one place What do you dislike? Analytics need to be improved as the stats we pull seem to be a bit off What problems are you solving with the product? What benefits have you realized? Saving time with information on one platform Managing the team's workload

Super effective and easy to use

What do you like best? I like that the emails and phone calls are processed chronologically. I like the design and the easy handling. What do you dislike? Sometimes the mails are wrongly formatted and you can't find the last answer directly. What problems are you solving with the product? What benefits have you realized? Since we use dixa we work faster and more effective. We have a higher volume but you hardly notice it. You don't waste any time because the emails are assigned ...

Great tool for customer service

What do you like best? It is a great help that Dixa works with Magento so that all customer orders are quickly available. What do you dislike? I'm missing sound when the phone rings, a pop-uo is not enough. Recommendations to others considering the product: Just do it - you will save a lot of time. What problems are you solving with the product? What benefits have you realized? The program works perfectly for the needs I have in my workplace. Response from Trisha Patel of ...

Timesaving helpdesk system

What do you like best? It is now much easier for us to handle customer service. All our inbound calls, emails, chat and facebook messages are now being directed to the right employee. What do you dislike? In the start we had some troubles with the phone calls only gave sound in the headset. But the integration with Kuando Busylight solved that perfectly , so now we can hear and see if the phone is calling. For a plus we can also see from the light if the employee in the office is ...

Easy to set up

What do you like best? How easy it is to set up; very quick to get a phone line established and to have all support come through to one place. What do you dislike? There are a couple of features missing which would be useful to have - but it's a growing product so I'm sure they'll come in time. What problems are you solving with the product? What benefits have you realized? Distributed customer support channels and software across markets, Dixa has helped us move to one solution ...

Improved contactcenter

What do you like best? The simplicity yet complex features makes Dixa a versatile system that scales easy with our organization. Dixa has improved our customer interaction and support. Furthermore it was easy for our agents to adopt the system. What do you dislike? Still is some updates to be made, but we know the Dixa Team works on those features yet to be available. What problems are you solving with the product? What benefits have you realized? Better customer interaction, and ...

User friendly

What do you like best? The overview and structures of the messages. Easy to navigate Dixa What do you dislike? How the messages, after being completed, are being attached to a side board. This seems confusing. What problems are you solving with the product? What benefits have you realized? More structure with our customer service Response from Trisha Patel of Dixa edit Hi Louise, Thanks for your review, glad to hear things are easier :) Ah do you mean the tabbed ...

Could not be happier to have switched over to Dixa

What do you like best? Collecting all our support channels in one place has been a total game-changer, as it is key for us to be able to offer stellar customer experiences. Also setting up queues and prioritizations has made us much more productive and efficient at handling incoming conversations. What do you dislike? Would be nice to be able to see amount of touchpoints it takes to resolve a case in the Analytics. Recommendations to others considering the product: Give it a go! ...

Finally everything in one place

What do you like best? The thing I like the most about Dixa is that you are able to manage all your emails and phone calls from one central location and not have to look all over the place, this is very helpful when you have to manage different teams and on both email and calls at the same time. What do you dislike? Not much to be honest, there are a few things here and there that would be very helpful if they could be added, for example, some bulk tools for closing open conversations ...