Dixa Reviews in May 2025: User Ratings, Pros & Cons

Many options in an intuitive interface

What do you like best? My favorite feature in Dixa is that we can set up a new webshop with phone, mail and chat in an hour. With individual call flows, welcome messages etc. It makes us agile and effective - and more important - independent of external partners. What do you dislike? I guess it is when we get a "no" from Dixa on features that could help us. I understand that I ofcourse benefit from Dixa saying no to many others asking for features they need and hereby avoiding the ...

Hands down best customer service software

What do you like best? What not to like - every feature we ever wanted and a few we never thought of are to be found in this amazing tool-set. We are very happy also that we could integrate and prioritize our phone, email & chat. We use DIXA for all our contact points and we operate in multiple markets and DIXA helped us make sure all markets integrated nicely. What do you dislike? Nothing - Dixa is flexible & agile on ANY feedback we have provided. We had a few problems with ...

Nice to have everything on one thing. But seems some features are missing.

What do you like best? All messages, chats, calls etc. is in dixa. It allows for multible people using it at the same time. What do you dislike? You cannot redact images nor text. When you save an image, do not change the name, unless you add .jpg What problems are you solving with the product? What benefits have you realized? Customer support. Response from Trisha Patel of Dixa edit Hi Emilie, I’m glad to hear you’re enjoying having all channels in one place - ...

Review for Dixa

What do you like best? Simply using chats/emails and calls in one system. What do you dislike? No many users from one tariff plan. Recommendations to others considering the product: Here is very easy and trial version which you need to try. What problems are you solving with the product? What benefits have you realized? Onboarding, using templates

Smooth, easy to use and intuitive

What do you like best? Gathering all of our support channels in one solution and in a modern, smooth interface gives a great user experience and a feeling of great quality. What do you dislike? A lack of customization options, slightly too simple integration of busylight (although, these are all on the roadmap and eagerly awaited!) Recommendations to others considering the product: try it out, use the offered test methods and testphone numbers etc, to have your flows ready before ...

Great overview of user feedback

What do you like best? Super easy to use, great overview of all interactions with a user and it's fast to get back to users too. And then I find Dixa very user friendly and initiative use, which I really appreciate. What do you dislike? It would be nice if you could claim more than 2 emails at once. What problems are you solving with the product? What benefits have you realized? Dixa makes it easy and fast to get back to users – and to follow the progress. Response from Trisha ...

High quality customer support solution with a superb support

What do you like best? Onboarding was super easy. Our team was up and running within the first hour off going live. The team loves to work with the tool and we increased our efficiency directly. What do you dislike? Some APIs to tools we use are missing as a standard. The custom cards are a good solution and easy to implement. Recommendations to others considering the product: 1. Use th eopportunity of a test account. 2. Have a call with the onboarding and customer success ...

Faster direct processing of customer inquiries

What do you like best? By creating workflows, the distribution of different customer inquiries can be controlled very precisely. By connecting to the shop system, all information about the customer's order can be read directly when the customer makes contact. The efficiency in the processing can be increased so immediately clearly. What do you dislike? No real CRM system available. Customers cannot be created in a Customer Card with several phone numbers and emails. What ...

Simple yet awesome!

What do you like best? I love the fact that I can do live coaching with my agents and have them improve the overall call at the same time. I love the tags that can be added which makes it easy for me to track what calls we get the most and where we need to improve. The best thing to me is the analytics - I love the fact that I can break down who does what and were I need to focus on. What do you dislike? I hate the fact that the calls drops and it loses a lot of packets. We call it the ...

Efficient and easy to learn

What do you like best? The way emails and calls are being offered to us, the fact that we can register every contact and write the name of our customers. What do you dislike? Too many windows pops to the left of the screen and we need to close them all when we want to do a new call for example. Recommendations to others considering the product: Easy to use, modern, increase the team efficiency What problems are you solving with the product? What benefits have you realized? ...