Dixa Reviews in May 2025: User Ratings, Pros & Cons

ALTID noget galt med programmet

ALTID noget galt med programmet - Har brugt det på mit arbejde i tre år og det er decideret skod!Jeg skal bare ringe og modtage opkald, men det kan oftest ikke lade sig gøre.Har skrevet til support utallige gange, men det er jo noget nyt der ikke fungerer hver uge.Hold jer langt væk.

Dixa has a very easy-to-use and user-friendly interface

What do you like best? Dixa We have been using Dixa for about 2 years and so far it has reached our expectations when implementing it in the company since dixa has everything in one place, now everything is organized since dixa has many functions (telephone, group video chat and even Facebook Messenger) its interface is very friendly since it is very easy to use and even our older employees who do not know much about computer science, the transition to Dixa has been very easy, we also ...

Obtain a greater flow of customer service for your company.

What do you like best? It contains a remote access to the central platform, being a quite pleasant and comfortable option when using it, allowing me to enter in a simple and easy way, automatically including the assistance it offers regarding the inconveniences presented, offering very alternative solutions. Considerable and guaranteeing a fast service, which is one of the terms by which I really like Dixa, underlining its live chat function to clarify various questions from customers ...

Could not be happier to have switched over to Dixa

A complete and perfect structured communication system.

What do you like best? Customer conversations are translated in real time. It's amazing. The truth is, if I didn't know Dixa had that feature, I wouldn't suspect I was reading something translated. That way we can communicate much better, no matter what the language. The list of orders and the history of conversations are accessible so that we can give personalized attention to the client. I think it's a good idea because anyone can provide effective attention. It has integration with ...

A move in the right way!

What do you like best? What I like this best is that DIXA is a new tech firm, which means that it isn't built on an old rigid foundation. It seems like its more agile and open-minded for new ideas. Constant developing new features, which make working in DIXA more fun, both if you're a tech nerd like me or just a 'regular' customer service agent. What do you dislike? Since it's not totally tailored to our needs, there would be some features missing and some that are irrelevant for our ...

A customer service platform which constantly renews itself and makes better

What do you like best? I love the best that my needs are heard instantly. If we need new features the requests is being processed. I also like that I have a fast overview of mail load. What do you dislike? It is annoying that I have to write something long in this field, when I don't have further to say. Recommendations to others considering the product: it works What problems are you solving with the product? What benefits have you realized? I have used the chat many times ...

After living Zendesk i was worried

What do you like best? After living Zendesk i was worried about finding the right platform for my company, one meeting with Dixa changed it all, friendly and easy to install, agents of all ages and knowliedge are very satisfied and happy to start their day with Dixa. What do you dislike? There is no dislliks, only improvments that takes place to my satisfaction. What problems are you solving with the product? What benefits have you realized? Combination of all cannels in one ...

Fraskriver sig ansvar

Med en virksomhed i hurtig vækst, og med et hurtigtvoksende Customer Care team, havde vi behov for at system til at køre hele vores kundekontakt.Valget stod mellem Dixa og Zendesk - og vi valgte forkert.Vi klinger godt med Dixas vision, og bestiller Demo af deres software. Alt går fint, demoen er lovende og sælgeren (over)sælger os godt.Vi får underskrevet kontrakt med opstart i November.Inden opstart leger vi rundt inde i softwaren, får systemet sat op og testet det hele igennem. Til vores ...

Very clean and useful

What do you like best? Dixa is fast and had an very clean optics that is wonderful to use. More and more it became to an very good Programm that we use in our Company What do you dislike? Dislike is such a hard word but there is a lot to improve like the that you cant change the Receiver adress when you get an e-mail. What problems are you solving with the product? What benefits have you realized? With Dixa we had a lot of time improvements and will be faster at our work ...