Dixa Reviews in May 2025: User Ratings, Pros & Cons

Easy to communicate with clients in one place!

What do you like best? The thing I like the most about Dixa is the simplicity. It's simple to use in a good way. Dixa makes my work a lot easier, but also faster. It's a pleasure to have all of the incoming communication in one place. What do you dislike? Some missing features, and after an update there is sometimes some small bugs. Outside of that, nothing. Recommendations to others considering the product Give it a try. So simple to use and it makes it possible to gather all the ...

Great Cloud-based solution for every type of business

What do you like best? I like the user interface, it's smooth and user-friendly. What do you dislike? I don't like the discrepancy between input & output (reg. voice over IP What business problems are you solving with the product? What benefits have you realized? The benefits is clearly more desk-space and a feeling of greater IT-compability

Dixa Contact Center Solution Review

What do you like best? Dixa Contact Center Solution was easy to use. Their customer support and online help/FAQs were easy enough to reach and resolve in a short amount of time. Their website portal was attractive and easy to navigate without wasting time. Overall, it was an adequate website. What do you dislike? The website for Dixa Contact Center Solution website, while nice looking, also looked very generic. Their online help/FAQs, while easy to find, were not very deep/comprehensive ...

Administrative assistant

What do you like best? This software is extremely user friendly. It is self explainatory and doesn’t leave you searching the software for the piece you’re looking for. What do you dislike? The appearance of the application isn’t pleasing to the eye. Could be visually improved. What business problems are you solving with the product? What benefits have you realized? It’s extremely intuitive and helps me help my customers.

Down in Dixa

What do you like best? I like the Increased efficiency that this software brings to the table. What do you dislike? I dislike how hard it is for others to use so I'm constantly having to teach it to less experience users. Recommendations to others considering the product Focus on accurate analytics. What business problems are you solving with the product? What benefits have you realized? I have been able to get real time analytics about my center and adjust accordingly.

Great customer service

What do you like best? Their chat support and email support is really what sets Dixa from any other customer cloud platform. What do you dislike? Marketting is not that great so when telling others to use it, they do not have the trust in the product because they have never heard about it What business problems are you solving with the product? What benefits have you realized? Interacting with clients and customers on multiple cities/countries

Dixa is easy to use and affordable platform

What do you like best? The quality of the phone calls as well as that everything there is easy to adjust. Most features are customizable. Also, their support is fast for response and react quickly in case any changes are needed. What do you dislike? There is no grammar checker integration. Lot of new updates each month as well as new info and features before you know it. What business problems are you solving with the product? What benefits have you realized? We are handling our phone ...

The best solution for the call center ever!

What do you like best? Easy to use, nice interface but the most important - it can have any feature you need. Analytics is stunning, a different type of data can be shown. Good with a big number of agents, the conversation can easily be transferred between agents as well as data. The system can be customized in any way you like. No hardware is needed! All you need to work is a headset, which is very comfortable, and the simultaneous ringing is available that makes the whole work process ...

A customer service platform which strives to be the best but at the same time simple to use

What do you like best? While using the platform you will come across the customization that simple PC user can handle. You can build chat and call flow in a moment, no technician needed, everything is visual and simple for you.The platform will do the hard work. You can get support 24/7 without filling bundle of additional forms, just join chat and get your answer. Every feature/customization needed for you will be reviewed and if useful - implemented quickly. What do you dislike? Some ...

User friendly and easy to navigate system

What do you like best? I liked the way Dixa allows to easily set up business processes between different users. What do you dislike? Nothing specific, some features are missing (like social media integrations but it's going to be available soon. Recommendations to others considering the product Ask for a demo, it will allow you to get know all features and set up Dixa based on your business needs. What business problems are you solving with the product? What benefits have you realized? ...