Dixa Reviews in May 2025: User Ratings, Pros & Cons

Excellent tool that makes the customer service experience much easier

What do you like best? 1 Dixa manages channels (email, chat & phone unified which makes customer support much easier. 2 An ability to set priorities due to your needs (skill-based routing, offer algorithm, building flows. 3 Integrations. What do you dislike? It's not possible to search for conversations by date What business problems are you solving with the product? What benefits have you realized? We are using this system for outsourcing customer support. All the benefits are ...

User-friendly support app

What do you like best? I used Dixa for my business because of the possibility to adjust all possible settings according to my needs and my vision. What do you dislike? To my mind, the disadvantages of Dixa are related to the fact that you need to be aware of a big scale of information concerning its functionality, but it's definitely worth those efforts. Recommendations to others considering the product Dixa allows me to run my business smoothly, What business problems are you solving ...

First impression on Dixa is as expected - Easy to implement and use

What do you like best? I like the fact how easy (and fun it is to set up call/chat routing. Awesome idea to manage it the way Dixa wants you too. In general, the whole UX in the product is quite amazing and here Dixa really stands out if your compare them to their competitors. Their analytics page is a valuable tool for managers to have an easy overview of performance in their teams. What do you dislike? Unfortunately there isn't any social media integration with Dixa which is a bit ...

State of the art

What do you like best? I was suprised by Dixa's extremely user friendly and easy to use solution as well as their UX for both PC and Mac, browser and windows app. The account was ready to use after only a couple of minutes. I discovered how intuitive and easy it was to get a phone number, create your own e-mail, chat and call flows by using a powerful drag and drop builder with full call center routing features. Different user levels for supervisor, admin, agent and customer. Detailed ...

Great inclusive software solution

What do you like best? The integration of phone, email and live chat which makes this work perfect for our business. What do you dislike? Some problems with the connection to different numbers, Also 11 number phonenumbers in NL are not integrated yet. What business problems are you solving with the product? What benefits have you realized? Solving the issue of using different outdated programs for phone, chat and email, which needed to be centralised.

Overview - and efficient

What do you like best? As a manager, Dixa is the tool that provides you with an overview of the workflow as it is from an overall perspective. What do you dislike? At current my experience with the system is too limited to give a thorough and founded review of concrete dislikes. The system is relatively new. What business problems are you solving with the product? What benefits have you realized? DIXA is providing a flexible and easy solution to handle all inbound and outbound ...

Good Customer service application

What do you like best? Great User Experience and an easy to use desktop application. What do you dislike? Sometimes calls drop multiple times after each other and in some cases you have to log in and out again because it doesn't allow you to make a call. Recommendations to others considering the product Definitely do a trial period to see if this can enhance your business it's efficiency What business problems are you solving with the product? What benefits have you realized? Moving ...

Highly sofisticated and user friendly coms tool

What do you like best? The platform is userfriendly and effectice to navigate What do you dislike? There might be a slight focus on a lot of incoming calls, and not when performing a great number of calls What business problems are you solving with the product? What benefits have you realized? Digitalising and making the daily work more effective

High quality customer service and user-friendliness

What do you like best? Dixa has very high quality of their customer service. They respond quickly and are very helpful in resolving any issues that may arise. Further, they seem keen on developing their product and maximizing the user-friendliness. The design is simple and integrates well with add-on products such as the Busylight. What do you dislike? The quality of the calls is not always optimal, however, we are unsure of the reason for this. Using the program for outbound calls and ...

Complete way of halndeling customers

What do you like best? To have everything at the same place regarding callls What do you dislike? The sounds after my calls are enjoying. I receive notice regarding voicemail thats empty What business problems are you solving with the product? What benefits have you realized? Faster intervalls between calls. Get more done in less time