Dixa Reviews in May 2025: User Ratings, Pros & Cons

Very intuitive and innovative way of handling customer requests

What do you like best? Dixa has a very simpe and intuitive interface, that Can be used by anyone. This makes Dixa suiteble for any Customer service, large and small, and as a user of much larger helpdesks, Dixa focus On the most important thing in the process - serving customers the Best way possible. Dixa Also has a very unique way of handling incoming Customer requests, that makes sure that all requests are handled in the right ordet What do you dislike? There is a limited amount of ...

Scalable, flexible and future mammoth in the "Contact Center Infrastructure sector".

What do you like best? Dixa provides a platform that eliminates "Cherry picking" and thereby waste time in a Contact Center. This creates a more efficient workflow and a better culture in our Contact Center. What do you dislike? Dixa is continuously undergoing development, which is not a dislike. But it is missing a few features that we look forward to see. One example is - a better overview of the individual performance by our agents. What business problems are you solving with ...

Dixa - Excellent cloud-based customer support solution.

What do you like best? Getting a holistic overview of your team’s performance in real-time monitoring many metrics. Feature - Automatic routing of calls+emails enabling our team to be up to 20% more efficient. It makes us agile and effective, and independent of external partners. Impressed by its functionality and simplicity. Very intuitive. Less painful to migrate to Dixa than expected. What do you dislike? We want more analytics and reporting opportunities. f.x. agent ...

Dixa the best

What do you like best? Everything. Intuitive interface, easy to learn, easy to use, fast with no downsides. What do you dislike? No application for android and Ios, but that is not an issue for our company. What business problems are you solving with the product? What benefits have you realized? Fast, highly intuitive with an ability to see previous conversations, so you won't miss anything.

Many options in an intuitive interface

What do you like best? My favorite feature in Dixa is that we can set up a new webshop with phone, mail and chat in an hour. With individual call flows, welcome messages etc. It makes us agile and effective - and more important - independent of external partners. What do you dislike? I guess it is when we get a "no" from Dixa on features that could help us. I understand that I ofcourse benefit from Dixa saying no to many others asking for features they need and hereby avoiding the system ...

Works as it should!

What do you like best? The easy way to handle the system and to get support from the CS team. What do you dislike? Can be unstable, but it will always be fixed quick. Invoice system isn't working as it should What business problems are you solving with the product? What benefits have you realized? Tracking of phone historic of the client.

great solution!

What do you like best? the platform is easy to customize and work with; communication with clients as well as with a team is much faster and simpler than while using ticketing system. your clients don't have to wait for hours for the requests to be serviced also, customer service team is helpful 24/7 What do you dislike? an integrated spell checker would be nice : mobile apps are something we are looking forward too What business problems are you solving with the product? What ...

Dixa for my business

What do you like best? Desktop app that is user-friendly and simple to adjust to our needs What do you dislike? Actually, I was impressed by its functionality What business problems are you solving with the product? What benefits have you realized? It makes the working process for our Sales Department much more convenient

New dixa user

What do you like best? We like the opportunities for building our own workflow and custom que building. What do you dislike? We needs more analytics and reporting opportunities. E.g. agent preformance What business problems are you solving with the product? What benefits have you realized? Customer service inquiries

Very smart solution

What do you like best? If set up properly, there is no way any of customer requests can be missed or forgotten. Also like their way of setting up and supporting. Although the system is friendly and easy, some may still have some questions on how to make it work your way, and their team helps to tweak it exactly to your needs. Never thought such a simple system can handle such a huge load of tasks and serve all kind of needs. Support and sales become much easier as you do not have to use ...