Dixa Reviews in June 2026: User Ratings, Pros & Cons

Great solution

What do you like best? User-friendly platform, very simple to learn and to use. What do you dislike? Sometimes some bugs, but these are usually fixed fast after reporting them What problems are you solving with the product? What benefits have you realized? Being able to provide effective customer service

Flex system

What do you like best? That everything is in the same program and that it is possible to connect and link things to each other. What do you dislike? The system have a lot of smal bugs, like AWC that doesn't work and followups that doesn't let go of the agent, so that the agent don't get new emals/calls. I'm missing a function where I can choose which queues that I'm working on. It could be a light function. Recommendations to others considering the product: Think about how you do ...

Easy to use

What do you like best? linked conversation feature, which helps finding connected emails easily What do you dislike? Extra clicking when wanting to open the next email in queue earlier than the timer. Recommendations to others considering the product: Very easy to use and learn, sometimes clumsy waiting time, freezes unexpectedly, cursor disappears when writing, slows the workflow down a bit. What problems are you solving with the product? What benefits have you realized? Easy to see ...

Easy and likable

What do you like best? I like the function where you can keep track of the numbers - where you can see which colleague talked to the costumer last What do you dislike? I don't know - i havent been using dixa for a long time, but i like that it is easy to navigate around it. Recommendations to others considering the product: Easy to use. What problems are you solving with the product? What benefits have you realized? Costumers who call us can get better help when we know who they talked ...

Up and coming customer service software that does the job

What do you like best? They take feedback into consideration and apply updates regularly. Easy to find conversations and contacts Easy to start chats What do you dislike? Lacking of reporting The existing contacts within Dixa and the Facebook messenger contacts don't merge automatically. Recommendations to others considering the product: Keep in mind that it's a new tool but it keeps improving! If you want an Integration with Facebook messenger, it's not as easy as other providers ...

farily new to Dixa

What do you like best? I like that it gives us the option to save contacts. Makes it easier when searching supplier information. What do you dislike? still trying to navigate and learn Dixa. Fairly new to the Dixa world What problems are you solving with the product? What benefits have you realized? We are currently using Dixa only to make phone calls.

Promising, but some some frustrating functionaility

What do you like best? Looks clean and fairly easy to navigate around without much prior training What do you dislike? Could be the way it's been configured for our organisation, but a number of frustrations regarding Transferring Conversations and no way to surface your own conversations and prioritise these if you're in more than one queue. What problems are you solving with the product? What benefits have you realized? Still trying to work out the benefits!

Great for inbound chats and inbound/outbound call centers

What do you like best? Easy to use, customizable on the management level, little training needed. Great call quality so far, makes working from home or remote locations a breeze. Also has been easy for our remote IT to resolve any issues when they have occurred. What do you dislike? We seem to have experienced some issues with updates. Some users will use the service just fine for a good portion of the day to all the sudden experience issues not able to hear customers or custumers unable ...

Implementation experience

What do you like best? Easy to set up flows, multiple options to create a 100% customized flow. What do you dislike? Unorganized overview of flows, queues, etc. What business problems are you solving with the product? What benefits have you realized? 1. Customer service B2B and B2C, inbound and outbound sales. 2. Many channels in one place

Ease of implementation and use + quick switch away from Zendesk

What do you like best? Coming from Zendesk to Dixa, the day-to-day job has now become much more enjoyably for our 50+ Customer Care agents. Dixa is fast, easy to use, intuitive ... things that can't be said about Zendesk. The omni-channel approach that Dixa is taking has already made the everyday job faster and easier for the agents. Setting Dixa up is a breeze, but at the same time there's a lot of advanced features that you can take advantage of. All in all we haven't regretted the ...