Dixa Reviews in May 2025: User Ratings, Pros & Cons

It has been a smooth transition

What do you like best? How Dixa keeps all records from other platforms What do you dislike? So far so good. I really like hoe you can search for a customer What problems are you solving with the product? What benefits have you realized? Grouping all conversations with customers together

Dixa is easy to use and helps to organise customer interaction better

What do you like best? The follow-up function is very helpful to set up reminders What do you dislike? This function can sometimes also be a little intrusive as they suddenly pop up Recommendations to others considering the product: Switch to DIxa! What problems are you solving with the product? What benefits have you realized? Better organisation of the workflow

An easy and good system

What do you like best? That you can answer mails, telephones and chats in the same system. Which makes it easier to give the customer the best experience. What do you dislike? The AWC which sometimes is too short og too long. What problems are you solving with the product? What benefits have you realized? You can make the customer experience better with a easier system.

Userfriendly

What do you like best? I like that it is easy to use, and that you can go through former conversations you have had during the day, if you need them for some reason. What do you dislike? Sometimes the emails comes in doubbled. So there is one email but we receive it two times. What problems are you solving with the product? What benefits have you realized? We solve customer service.

Easy customer contact

What do you like best? I like that everything is gathered in one place, which gives a good overview of all contact points. It is easy to use and very user friendly. What do you dislike? The analytics part lacks some info that could be better. Also the setup of Facebook Messenger is very complicated and takes a lot of time to do. What problems are you solving with the product? What benefits have you realized? It has made the overview of contact easier and made it a lot easier to keep ...

Dixa Experience

What do you like best? Able to listen to calls to establish information What do you dislike? The slowness of connecting to a caller can be difficult to deal with as customers often think they have been cut off What problems are you solving with the product? What benefits have you realized? Unsure

Reduces productivity exponentially and makes work painful

What do you like best? The colors are pretty. Struggling to identify a feature that is otherwise a positive. What do you dislike? Non-sensical SLA sequence. Cannot sort emails by date received. Email replies do not consistently appear at either beginning or end of message thread. No separate chat window, preventing multi-tasking. Frequently crashes. Cannot keep up with my typing speed; cursor jumps around. What problems are you solving with the product? What benefits have you realized? ...

Great for inbound chats and inbound/outbound call centers

What do you like best? Easy to use, customizable on the management level, little training needed. Great call quality so far, makes working from home or remote locations a breeze. Also has been easy for our remote IT to resolve any issues when they have occurred. What do you dislike? We seem to have experienced some issues with updates. Some users will use the service just fine for a good portion of the day to all the sudden experience issues not able to hear customers or custumers unable ...

Implementation experience

What do you like best? Easy to set up flows, multiple options to create a 100% customized flow. What do you dislike? Unorganized overview of flows, queues, etc. What business problems are you solving with the product? What benefits have you realized? 1. Customer service B2B and B2C, inbound and outbound sales. 2. Many channels in one place

Ease of implementation and use + quick switch away from Zendesk

What do you like best? Coming from Zendesk to Dixa, the day-to-day job has now become much more enjoyably for our 50+ Customer Care agents. Dixa is fast, easy to use, intuitive ... things that can't be said about Zendesk. The omni-channel approach that Dixa is taking has already made the everyday job faster and easier for the agents. Setting Dixa up is a breeze, but at the same time there's a lot of advanced features that you can take advantage of. All in all we haven't regretted the ...