Dixa Reviews in September 2026: User Ratings, Pros & Cons

Design new generation and easy to use

What do you like best? I love the design "new generation" of Dixa. It is super easy to use. The follow up permits you to don't forget tickets. What do you dislike? There is no defect on Dixa. It is super easy to use Dixa. What problems are you solving with the product? What benefits have you realized? It permits to be more efficient

Dixa helped me scale

What do you like best? I really like Dixa's channel neutral approach to customer service. Before I was using lots of separate tools to manage my customer experience but now I can be logged into one tool and respond to customer quickly and effectively. Now nothing gets missed and I've seen a positive turn around in customer satisfaction What do you dislike? There are still some features missing, that we are looking forward to getting. But already the tool is really good. Recommendations to ...

Customer service

What do you like best? Easy to use and gives a really good overview. Dixa provides more options than our previous provider. The design looks good and the front page gives a good overview of how many mails and calls there are. What do you dislike? The tag button should be more clearer. At the same time, Dixa often crash and then I have to restart the program. This happen several times a day. What problems are you solving with the product? What benefits have you realized? It is great to ...

Dixa, a flexible customer service solution

What do you like best? The organisation is flexible and easy to change. You can customize most of the features. What do you dislike? The interface is open to everyone, not a lot of privacy. Some minor bugs about the microphone come and go. What problems are you solving with the product? What benefits have you realized? We are being more efficient and faster to answer the requests from customers

Great solution

What do you like best? User-friendly platform, very simple to learn and to use. What do you dislike? Sometimes some bugs, but these are usually fixed fast after reporting them What problems are you solving with the product? What benefits have you realized? Being able to provide effective customer service

Dixa is excellent!

What do you like best? Easy to use, good sound, many options. Excellent transfer call features! What do you dislike? Intil now I havent discovered any dowwnsides with Dixa, everything is running smoothly. What problems are you solving with the product? What benefits have you realized? B2B calls, and B2C calls transfered from our customer service. Help desk, Workforce etc.

Up and coming customer service software that does the job

What do you like best? They take feedback into consideration and apply updates regularly. Easy to find conversations and contacts Easy to start chats What do you dislike? Lacking of reporting The existing contacts within Dixa and the Facebook messenger contacts don't merge automatically. Recommendations to others considering the product: Keep in mind that it's a new tool but it keeps improving! If you want an Integration with Facebook messenger, it's not as easy as other providers ...

Great for inbound chats and inbound/outbound call centers

What do you like best? Easy to use, customizable on the management level, little training needed. Great call quality so far, makes working from home or remote locations a breeze. Also has been easy for our remote IT to resolve any issues when they have occurred. What do you dislike? We seem to have experienced some issues with updates. Some users will use the service just fine for a good portion of the day to all the sudden experience issues not able to hear customers or custumers unable ...

Implementation experience

What do you like best? Easy to set up flows, multiple options to create a 100% customized flow. What do you dislike? Unorganized overview of flows, queues, etc. What business problems are you solving with the product? What benefits have you realized? 1. Customer service B2B and B2C, inbound and outbound sales. 2. Many channels in one place

Ease of implementation and use + quick switch away from Zendesk

What do you like best? Coming from Zendesk to Dixa, the day-to-day job has now become much more enjoyably for our 50+ Customer Care agents. Dixa is fast, easy to use, intuitive ... things that can't be said about Zendesk. The omni-channel approach that Dixa is taking has already made the everyday job faster and easier for the agents. Setting Dixa up is a breeze, but at the same time there's a lot of advanced features that you can take advantage of. All in all we haven't regretted the ...