Dixa Reviews in June 2026: User Ratings, Pros & Cons

God and bad

What do you like best? In general I like the interface on the pc and the easy overview of who in the company are available. What do you dislike? PC Interface: Have to reload many times otherwise I experience problems with either hearing the person at the other end (as if muted and/or the person at the other end can hear me (as if muted. I am not making many calls, and I still have to look for the 'End call' buttom every time. Could be more visible and intuitive. Headset: Sometimes ...

great once you get used to it

What do you like best? I like being able to view emails, chat and calls under contact What do you dislike? The wait when connecting as sometimes it feels too long What problems are you solving with the product? What benefits have you realized? It helps me look at all aspects of communication

Account manager

What do you like best? I like that it's easy to use and it's a nice design What do you dislike? That the one who has answered does not always get the message back. What problems are you solving with the product? What benefits have you realized? B2B and B2C

Easy and user-friendly tool

What do you like best? Dixa is easy to use, and you can clearly see the amount of mails and phone calls on the dashboard. You can see immediately the answers from the customers on the side bar, that helps solving the open cases quickly. What do you dislike? Forwarded e-mails can not be answered straight away, you need to send a transcript to do that. All the emails from the same customer are not always linked to the same conversation. Recommendations to others considering the product: ...

Is it something I had to get use to

What do you like best? The chat bar, it is simple to reach out and have a response right away What do you dislike? There are times that we have poor quality on the calls What problems are you solving with the product? What benefits have you realized? We are able to track our calls and keep in one place for everyone

I like it

What do you like best? the emailing function is pivotal to my work, it is super easy to use & the functions of chat make it really easy to follow conversations, awesome! What do you dislike? the colour is not exactly that appealing to me. What problems are you solving with the product? What benefits have you realized? Answering customer service emails.

Relatively innovative on Zendesk

What do you like best? When efficiency, or quantity handling, is the goal, DIXA is handy since it offers you the ticket right after you handled the last ticket. Therefore the attention goes to quicker handling. What do you dislike? What is lost in DIXA is the right overview on tickets. You don't easily see the tickets that you handled, you need to search for them or adjust filter. What I also miss is the data overview, where you can for example compare easily between agents. ...

Dixa helped me scale

What do you like best? I really like Dixa's channel neutral approach to customer service. Before I was using lots of separate tools to manage my customer experience but now I can be logged into one tool and respond to customer quickly and effectively. Now nothing gets missed and I've seen a positive turn around in customer satisfaction What do you dislike? There are still some features missing, that we are looking forward to getting. But already the tool is really good. Recommendations to ...

Dixa Review

What do you like best? I like that everything is fed through to you. I find the That Dixa is easy to navigate and user friendly. What do you dislike? Can be slow and lags on occasions. Sometimes with macro fields, not all the information you wish to be there is there very time E.G customers name Recommendations to others considering the product: Very easy to use, user friendly where all you need is easily accessed. What problems are you solving with the product? What benefits have ...

Dixa, a flexible customer service solution

What do you like best? The organisation is flexible and easy to change. You can customize most of the features. What do you dislike? The interface is open to everyone, not a lot of privacy. Some minor bugs about the microphone come and go. What problems are you solving with the product? What benefits have you realized? We are being more efficient and faster to answer the requests from customers