Dixa Reviews in September 2026: User Ratings, Pros & Cons

Account manager

What do you like best? I like that it's easy to use and it's a nice design What do you dislike? That the one who has answered does not always get the message back. What problems are you solving with the product? What benefits have you realized? B2B and B2C

Is it something I had to get use to

What do you like best? The chat bar, it is simple to reach out and have a response right away What do you dislike? There are times that we have poor quality on the calls What problems are you solving with the product? What benefits have you realized? We are able to track our calls and keep in one place for everyone

I like it

What do you like best? the emailing function is pivotal to my work, it is super easy to use & the functions of chat make it really easy to follow conversations, awesome! What do you dislike? the colour is not exactly that appealing to me. What problems are you solving with the product? What benefits have you realized? Answering customer service emails.

Promising, but some some frustrating functionaility

What do you like best? Looks clean and fairly easy to navigate around without much prior training What do you dislike? Could be the way it's been configured for our organisation, but a number of frustrations regarding Transferring Conversations and no way to surface your own conversations and prioritise these if you're in more than one queue. What problems are you solving with the product? What benefits have you realized? Still trying to work out the benefits!

Easy to use

What do you like best? linked conversation feature, which helps finding connected emails easily What do you dislike? Extra clicking when wanting to open the next email in queue earlier than the timer. Recommendations to others considering the product: Very easy to use and learn, sometimes clumsy waiting time, freezes unexpectedly, cursor disappears when writing, slows the workflow down a bit. What problems are you solving with the product? What benefits have you realized? Easy to see ...

Easy and likable

What do you like best? I like the function where you can keep track of the numbers - where you can see which colleague talked to the costumer last What do you dislike? I don't know - i havent been using dixa for a long time, but i like that it is easy to navigate around it. Recommendations to others considering the product: Easy to use. What problems are you solving with the product? What benefits have you realized? Costumers who call us can get better help when we know who they talked ...

A new challenge from our previous provider, but a positive experience

What do you like best? Everything being in one easily accessible place What do you dislike? Sometimes I find the 'compose email' a little frustrating, as I quite often need to copy and paste information from an existing conversation in to a new one What problems are you solving with the product? What benefits have you realized? we are able to complete customer emails /chats/phone calls very quickly and efficiently

Dixa Review

What do you like best? I like that everything is fed through to you. I find the That Dixa is easy to navigate and user friendly. What do you dislike? Can be slow and lags on occasions. Sometimes with macro fields, not all the information you wish to be there is there very time E.G customers name Recommendations to others considering the product: Very easy to use, user friendly where all you need is easily accessed. What problems are you solving with the product? What benefits have ...

Best system we've had so far

What do you like best? Having all communication info in one place and being able to see every part of that communication at a quick glance. What do you dislike? Not being able to transfer calls onto a queue without speaking to the agent on the end first. You have to call an individual to be able to use that function. What problems are you solving with the product? What benefits have you realized? We are now able to access call recordings for any agent who has call record switched on. We ...

It just works!

What do you like best? Dixa works quite well. I like that it can integrate all different ways of communicating in just one system, which is great! What do you dislike? The price for using Dixa is higher than the old system, but it is okay - The calls for Dixa is a bit high What problems are you solving with the product? What benefits have you realized? Our customers service do really work much better than before. We really get all of the e-mails, Facebook messages and chat messages ...