Dixa Reviews in May 2025: User Ratings, Pros & Cons

Account manager

What do you like best? I like that it's easy to use and it's a nice design What do you dislike? That the one who has answered does not always get the message back. What problems are you solving with the product? What benefits have you realized? B2B and B2C

great once you get used to it

What do you like best? I like being able to view emails, chat and calls under contact What do you dislike? The wait when connecting as sometimes it feels too long What problems are you solving with the product? What benefits have you realized? It helps me look at all aspects of communication

God and bad

What do you like best? In general I like the interface on the pc and the easy overview of who in the company are available. What do you dislike? PC Interface: Have to reload many times otherwise I experience problems with either hearing the person at the other end (as if muted and/or the person at the other end can hear me (as if muted. I am not making many calls, and I still have to look for the 'End call' buttom every time. Could be more visible and intuitive. Headset: Sometimes ...

A New Way of Working

What do you like best? Dixa gives the opportunity of handling both emails and phone calls all in the same system. It frees you from the slavery of a normal phone, and gives a great outlook on all correspondance, all in one place! What do you dislike? The fact that it often has to be re-booted, thus losing the list of "things to do" - recent conversations Recommendations to others considering the product: The phone system is great What problems are you solving with the product? What ...

Agent friendly

What do you like best? Really easy to use for agents and easy to train new employees What do you dislike? with many brands/shops it is difficult to get an overview of the queues What problems are you solving with the product? What benefits have you realized? Tagging the conversations give a good overview of the events.

Satisfied

What do you like best? The best thing about Dixa is perhaps that the customer information shows on the right side menu. I also like the wrap-up-time function. What do you dislike? I am really missing a sound for when a customer writes a reply in an ongoing chat. Some sort of notification would be strongly needed for when you have to do several things at once. What problems are you solving with the product? What benefits have you realized? In general Dixa has been a very nice addition, ...

Dixa helped me scale

What do you like best? I really like Dixa's channel neutral approach to customer service. Before I was using lots of separate tools to manage my customer experience but now I can be logged into one tool and respond to customer quickly and effectively. Now nothing gets missed and I've seen a positive turn around in customer satisfaction What do you dislike? There are still some features missing, that we are looking forward to getting. But already the tool is really good. Recommendations to ...

Easy and likable

What do you like best? I like the function where you can keep track of the numbers - where you can see which colleague talked to the costumer last What do you dislike? I don't know - i havent been using dixa for a long time, but i like that it is easy to navigate around it. Recommendations to others considering the product: Easy to use. What problems are you solving with the product? What benefits have you realized? Costumers who call us can get better help when we know who they talked ...

Easy to use

What do you like best? linked conversation feature, which helps finding connected emails easily What do you dislike? Extra clicking when wanting to open the next email in queue earlier than the timer. Recommendations to others considering the product: Very easy to use and learn, sometimes clumsy waiting time, freezes unexpectedly, cursor disappears when writing, slows the workflow down a bit. What problems are you solving with the product? What benefits have you realized? Easy to see ...

All in One. Dixa makes customer contact easier

What do you like best? The option to have all channels in one programm and the possibility to create follow ups. What do you dislike? Sometimes its a bit annyoing that the ticket is forced to be rejected or taken. But thats only when you are doing something else and forgott to put the status as 'away' What problems are you solving with the product? What benefits have you realized? -