Dixa Reviews in September 2026: User Ratings, Pros & Cons

very good partner for our customer service

What do you like best? Dixa has a great approach to customer service and provide a system that makes it possible for our business to deliver a high class service. What do you dislike? nothing... ............................................................................................................................. What problems are you solving with the product? What benefits have you realized? speed in answering customer inquiry and a good overview

Easy and user-friendly tool

What do you like best? Dixa is easy to use, and you can clearly see the amount of mails and phone calls on the dashboard. You can see immediately the answers from the customers on the side bar, that helps solving the open cases quickly. What do you dislike? Forwarded e-mails can not be answered straight away, you need to send a transcript to do that. All the emails from the same customer are not always linked to the same conversation. Recommendations to others considering the product: ...

Satisfied

What do you like best? The best thing about Dixa is perhaps that the customer information shows on the right side menu. I also like the wrap-up-time function. What do you dislike? I am really missing a sound for when a customer writes a reply in an ongoing chat. Some sort of notification would be strongly needed for when you have to do several things at once. What problems are you solving with the product? What benefits have you realized? In general Dixa has been a very nice addition, ...

My Dixa experience

What do you like best? The chat interface is excellent. The Phone interface allows for easy transition between calls and voicemail. What do you dislike? The immediate analytical tool is lacking What problems are you solving with the product? What benefits have you realized? Incoming phone calls, emails and online chats. Very easy to resolve.

Relatively innovative on Zendesk

What do you like best? When efficiency, or quantity handling, is the goal, DIXA is handy since it offers you the ticket right after you handled the last ticket. Therefore the attention goes to quicker handling. What do you dislike? What is lost in DIXA is the right overview on tickets. You don't easily see the tickets that you handled, you need to search for them or adjust filter. What I also miss is the data overview, where you can for example compare easily between agents. ...

Agent friendly

What do you like best? Really easy to use for agents and easy to train new employees What do you dislike? with many brands/shops it is difficult to get an overview of the queues What problems are you solving with the product? What benefits have you realized? Tagging the conversations give a good overview of the events.

A New Way of Working

What do you like best? Dixa gives the opportunity of handling both emails and phone calls all in the same system. It frees you from the slavery of a normal phone, and gives a great outlook on all correspondance, all in one place! What do you dislike? The fact that it often has to be re-booted, thus losing the list of "things to do" - recent conversations Recommendations to others considering the product: The phone system is great What problems are you solving with the product? What ...

Dixa is the new way forward

What do you like best? I like that it is modern, that I can set myself to "away", I also like that I can speak with headphones rather than a handset. It has proven to be a great tool for communicating within the company. What do you dislike? I do not like very much that the music I am listening to does not switch off when being called on Dixa. Recommendations to others considering the product: Prepare the employees for this as it is a new kind of telephony system, train them on basic ...

God and bad

What do you like best? In general I like the interface on the pc and the easy overview of who in the company are available. What do you dislike? PC Interface: Have to reload many times otherwise I experience problems with either hearing the person at the other end (as if muted and/or the person at the other end can hear me (as if muted. I am not making many calls, and I still have to look for the 'End call' buttom every time. Could be more visible and intuitive. Headset: Sometimes ...

great once you get used to it

What do you like best? I like being able to view emails, chat and calls under contact What do you dislike? The wait when connecting as sometimes it feels too long What problems are you solving with the product? What benefits have you realized? It helps me look at all aspects of communication