Dixa Reviews in June 2026: User Ratings, Pros & Cons

very good partner for our customer service

What do you like best? Dixa has a great approach to customer service and provide a system that makes it possible for our business to deliver a high class service. What do you dislike? nothing... ............................................................................................................................. What problems are you solving with the product? What benefits have you realized? speed in answering customer inquiry and a good overview

Easy to use and quick access, best work partner

What do you like best? Everything you need is on Dixa. Calling, chating, emailing become easy and faster. Work becomes more efficient with Dixa What do you dislike? Tickets are coming back all the time (purpose of Dixa but sometimes we would prefer to focus on something else instead of having them coming (small detail What problems are you solving with the product? What benefits have you realized? Customer service, answering emails or chat. Work faster and more easily, then we have time ...

Dixa is excellent!

What do you like best? Easy to use, good sound, many options. Excellent transfer call features! What do you dislike? Intil now I havent discovered any dowwnsides with Dixa, everything is running smoothly. What problems are you solving with the product? What benefits have you realized? B2B calls, and B2C calls transfered from our customer service. Help desk, Workforce etc.

My Dixa experience

What do you like best? The chat interface is excellent. The Phone interface allows for easy transition between calls and voicemail. What do you dislike? The immediate analytical tool is lacking What problems are you solving with the product? What benefits have you realized? Incoming phone calls, emails and online chats. Very easy to resolve.

Design new generation and easy to use

What do you like best? I love the design "new generation" of Dixa. It is super easy to use. The follow up permits you to don't forget tickets. What do you dislike? There is no defect on Dixa. It is super easy to use Dixa. What problems are you solving with the product? What benefits have you realized? It permits to be more efficient

Customer service

What do you like best? Easy to use and gives a really good overview. Dixa provides more options than our previous provider. The design looks good and the front page gives a good overview of how many mails and calls there are. What do you dislike? The tag button should be more clearer. At the same time, Dixa often crash and then I have to restart the program. This happen several times a day. What problems are you solving with the product? What benefits have you realized? It is great to ...

Satisfied

What do you like best? The best thing about Dixa is perhaps that the customer information shows on the right side menu. I also like the wrap-up-time function. What do you dislike? I am really missing a sound for when a customer writes a reply in an ongoing chat. Some sort of notification would be strongly needed for when you have to do several things at once. What problems are you solving with the product? What benefits have you realized? In general Dixa has been a very nice addition, ...

It just works!

What do you like best? Dixa works quite well. I like that it can integrate all different ways of communicating in just one system, which is great! What do you dislike? The price for using Dixa is higher than the old system, but it is okay - The calls for Dixa is a bit high What problems are you solving with the product? What benefits have you realized? Our customers service do really work much better than before. We really get all of the e-mails, Facebook messages and chat messages ...

Best system we've had so far

What do you like best? Having all communication info in one place and being able to see every part of that communication at a quick glance. What do you dislike? Not being able to transfer calls onto a queue without speaking to the agent on the end first. You have to call an individual to be able to use that function. What problems are you solving with the product? What benefits have you realized? We are now able to access call recordings for any agent who has call record switched on. We ...

A New Way of Working

What do you like best? Dixa gives the opportunity of handling both emails and phone calls all in the same system. It frees you from the slavery of a normal phone, and gives a great outlook on all correspondance, all in one place! What do you dislike? The fact that it often has to be re-booted, thus losing the list of "things to do" - recent conversations Recommendations to others considering the product: The phone system is great What problems are you solving with the product? What ...