Dixa Reviews in May 2025: User Ratings, Pros & Cons

very good partner for our customer service

What do you like best? Dixa has a great approach to customer service and provide a system that makes it possible for our business to deliver a high class service. What do you dislike? nothing... ............................................................................................................................. What problems are you solving with the product? What benefits have you realized? speed in answering customer inquiry and a good overview

Easy to use and quick access, best work partner

What do you like best? Everything you need is on Dixa. Calling, chating, emailing become easy and faster. Work becomes more efficient with Dixa What do you dislike? Tickets are coming back all the time (purpose of Dixa but sometimes we would prefer to focus on something else instead of having them coming (small detail What problems are you solving with the product? What benefits have you realized? Customer service, answering emails or chat. Work faster and more easily, then we have time ...

Dixa is excellent!

What do you like best? Easy to use, good sound, many options. Excellent transfer call features! What do you dislike? Intil now I havent discovered any dowwnsides with Dixa, everything is running smoothly. What problems are you solving with the product? What benefits have you realized? B2B calls, and B2C calls transfered from our customer service. Help desk, Workforce etc.

My Dixa experience

What do you like best? The chat interface is excellent. The Phone interface allows for easy transition between calls and voicemail. What do you dislike? The immediate analytical tool is lacking What problems are you solving with the product? What benefits have you realized? Incoming phone calls, emails and online chats. Very easy to resolve.

Design new generation and easy to use

What do you like best? I love the design "new generation" of Dixa. It is super easy to use. The follow up permits you to don't forget tickets. What do you dislike? There is no defect on Dixa. It is super easy to use Dixa. What problems are you solving with the product? What benefits have you realized? It permits to be more efficient

Easy and user-friendly tool

What do you like best? Dixa is easy to use, and you can clearly see the amount of mails and phone calls on the dashboard. You can see immediately the answers from the customers on the side bar, that helps solving the open cases quickly. What do you dislike? Forwarded e-mails can not be answered straight away, you need to send a transcript to do that. All the emails from the same customer are not always linked to the same conversation. Recommendations to others considering the product: ...

Streamlining of communication channels

What do you like best? We have been able to streamline all of our communication channels into one platform, instead of using different programmes for emails, live chats and phone calls. What do you dislike? When you are working on an email or chat, if you accept a new conversation it takes you to the new conversation, you then have to search back to what you were already in the middle of. Would be better for it to sit to the side and you go to when when you are ready. The Dashboard is ...

Relatively innovative on Zendesk

What do you like best? When efficiency, or quantity handling, is the goal, DIXA is handy since it offers you the ticket right after you handled the last ticket. Therefore the attention goes to quicker handling. What do you dislike? What is lost in DIXA is the right overview on tickets. You don't easily see the tickets that you handled, you need to search for them or adjust filter. What I also miss is the data overview, where you can for example compare easily between agents. ...

I like it

What do you like best? the emailing function is pivotal to my work, it is super easy to use & the functions of chat make it really easy to follow conversations, awesome! What do you dislike? the colour is not exactly that appealing to me. What problems are you solving with the product? What benefits have you realized? Answering customer service emails.

Is it something I had to get use to

What do you like best? The chat bar, it is simple to reach out and have a response right away What do you dislike? There are times that we have poor quality on the calls What problems are you solving with the product? What benefits have you realized? We are able to track our calls and keep in one place for everyone