Dixa Reviews in May 2025: User Ratings, Pros & Cons

It's been a roller coaster of experiences!

What do you like best? Conversation thread according to customer. What do you dislike? When a new conversation pops up, one is interrupted in one's work. Recommendations to others considering the product: Once you get used to it, it's quite intuitive. What problems are you solving with the product? What benefits have you realized? It's still early days for us but it's clear that we're gaining in efficiency as our backend and Dixa are communicating.

Customer service. Easy to use.

What do you like best? Easy to use and transparent. It is easy to find what you are looking for, and easy to do more tasks on the same time. What do you dislike? It is some problems with linked conversation and to find back to cases. Add tag+ is also placed where we dont remember to use it, it should be on the right side beside the phone. Recommendations to others considering the product: If you want to work with a program that is easy to use, choose Dixa. What problems are you solving ...

Nice CS experience

What do you like best? Having the notifications straight away on the screen makes your day more efficiënt What do you dislike? Adding attachments don't work well sometimes. What problems are you solving with the product? What benefits have you realized? Integrating Facebook messenger into Dixa is something we are working on with Dixa.

Works fine

What do you like best? The automatic feed of emails is good. Nice to have email history on the side. What do you dislike? The 'View message' sign is super annoying because it's always there when you open an email. Of course I'm viewing it when I opened it. Sometimes hard to find email that I just closed, and searching with ticket id is not always straight forward. What problems are you solving with the product? What benefits have you realized? Don't know

A new challenge from our previous provider, but a positive experience

What do you like best? Everything being in one easily accessible place What do you dislike? Sometimes I find the 'compose email' a little frustrating, as I quite often need to copy and paste information from an existing conversation in to a new one What problems are you solving with the product? What benefits have you realized? we are able to complete customer emails /chats/phone calls very quickly and efficiently

Dixa Review

What do you like best? I like that everything is fed through to you. I find the That Dixa is easy to navigate and user friendly. What do you dislike? Can be slow and lags on occasions. Sometimes with macro fields, not all the information you wish to be there is there very time E.G customers name Recommendations to others considering the product: Very easy to use, user friendly where all you need is easily accessed. What problems are you solving with the product? What benefits have ...

Best system we've had so far

What do you like best? Having all communication info in one place and being able to see every part of that communication at a quick glance. What do you dislike? Not being able to transfer calls onto a queue without speaking to the agent on the end first. You have to call an individual to be able to use that function. What problems are you solving with the product? What benefits have you realized? We are now able to access call recordings for any agent who has call record switched on. We ...

Dixa, a flexible customer service solution

What do you like best? The organisation is flexible and easy to change. You can customize most of the features. What do you dislike? The interface is open to everyone, not a lot of privacy. Some minor bugs about the microphone come and go. What problems are you solving with the product? What benefits have you realized? We are being more efficient and faster to answer the requests from customers

Great solution

What do you like best? User-friendly platform, very simple to learn and to use. What do you dislike? Sometimes some bugs, but these are usually fixed fast after reporting them What problems are you solving with the product? What benefits have you realized? Being able to provide effective customer service

Up and coming customer service software that does the job

What do you like best? They take feedback into consideration and apply updates regularly. Easy to find conversations and contacts Easy to start chats What do you dislike? Lacking of reporting The existing contacts within Dixa and the Facebook messenger contacts don't merge automatically. Recommendations to others considering the product: Keep in mind that it's a new tool but it keeps improving! If you want an Integration with Facebook messenger, it's not as easy as other providers ...