Dixa Reviews in September 2026: User Ratings, Pros & Cons

Providing Omnichannel, with an easy interface

What do you like best? I'm happy about the simple way of using Dixa, on a daily level. Information is easily available, and you often gets updates on new changes, which makes it feel like a product in constant development. What do you dislike? By being a "new" product, it is still in development, and a lot of improvement can happen, to make sure that it is one of the real heavy hitters. Also the available data could be made more available for the customers, and shown in realtime What ...

Nice CS experience

What do you like best? Having the notifications straight away on the screen makes your day more efficiënt What do you dislike? Adding attachments don't work well sometimes. What problems are you solving with the product? What benefits have you realized? Integrating Facebook messenger into Dixa is something we are working on with Dixa.

Ease of implementation and use + quick switch away from Zendesk

What do you like best? Coming from Zendesk to Dixa, the day-to-day job has now become much more enjoyably for our 50+ Customer Care agents. Dixa is fast, easy to use, intuitive ... things that can't be said about Zendesk. The omni-channel approach that Dixa is taking has already made the everyday job faster and easier for the agents. Setting Dixa up is a breeze, but at the same time there's a lot of advanced features that you can take advantage of. All in all we haven't regretted the ...

Streamlining of communication channels

What do you like best? We have been able to streamline all of our communication channels into one platform, instead of using different programmes for emails, live chats and phone calls. What do you dislike? When you are working on an email or chat, if you accept a new conversation it takes you to the new conversation, you then have to search back to what you were already in the middle of. Would be better for it to sit to the side and you go to when when you are ready. The Dashboard is ...

farily new to Dixa

What do you like best? I like that it gives us the option to save contacts. Makes it easier when searching supplier information. What do you dislike? still trying to navigate and learn Dixa. Fairly new to the Dixa world What problems are you solving with the product? What benefits have you realized? We are currently using Dixa only to make phone calls.

Revolutionary Customer Service Technology

What do you like best? Our business favoured other technologies in the past for the exactly the same purpose, but as soon as I had a demo of Dixa's Technology I was taken back. Not only was it cost effective, it was very easy to learn and navigate. - Highly recommended. What do you dislike? As it stands - Nothing so far. I think that as time goes I will need to expand the use of this. Recommendations to others considering the product: If you are looking for software to improve your ...

Customer Service Agent

What do you like best? I really like the intuitiveness of Dixa. Extremely easy to use and provides a new user a great platform to learn. Order integration is amazing as well. What do you dislike? There is some missing functionality when using the app. I would really like to be able to perform a CMD+F search when using it. Also a search function when you need to find a specific queue or a specific phone number. Recommendations to others considering the product: It will improve the ...

The start to something very good

What do you like best? Only having to use one system and not having to switch. What do you dislike? Some features seem unfinished and not 100% thought through. What problems are you solving with the product? What benefits have you realized? It's now easier to divide queues and easy to transfer calls between teams.

A fair and efficient system

What do you like best? The way that the cases are handed out on Dixa makes the repartition of tasks more equal in the team. It also improves efficiency, as well as internal communication. Dixa made our contact with our customers easier, and as the layout is nice, it is comfortable to work with. What do you dislike? I wish there was a Dixa app that we could use, for example when we have to do emergency support on weekends. What problems are you solving with the product? What benefits have ...

Easy to use and quick access, best work partner

What do you like best? Everything you need is on Dixa. Calling, chating, emailing become easy and faster. Work becomes more efficient with Dixa What do you dislike? Tickets are coming back all the time (purpose of Dixa but sometimes we would prefer to focus on something else instead of having them coming (small detail What problems are you solving with the product? What benefits have you realized? Customer service, answering emails or chat. Work faster and more easily, then we have time ...