Dixa Reviews in June 2026: User Ratings, Pros & Cons

Streamlining of communication channels

What do you like best? We have been able to streamline all of our communication channels into one platform, instead of using different programmes for emails, live chats and phone calls. What do you dislike? When you are working on an email or chat, if you accept a new conversation it takes you to the new conversation, you then have to search back to what you were already in the middle of. Would be better for it to sit to the side and you go to when when you are ready. The Dashboard is ...

Revolutionary Customer Service Technology

What do you like best? Our business favoured other technologies in the past for the exactly the same purpose, but as soon as I had a demo of Dixa's Technology I was taken back. Not only was it cost effective, it was very easy to learn and navigate. - Highly recommended. What do you dislike? As it stands - Nothing so far. I think that as time goes I will need to expand the use of this. Recommendations to others considering the product: If you are looking for software to improve your ...

Dixa is the new way forward

What do you like best? I like that it is modern, that I can set myself to "away", I also like that I can speak with headphones rather than a handset. It has proven to be a great tool for communicating within the company. What do you dislike? I do not like very much that the music I am listening to does not switch off when being called on Dixa. Recommendations to others considering the product: Prepare the employees for this as it is a new kind of telephony system, train them on basic ...

Userfriendly

What do you like best? I like that it is easy to use, and that you can go through former conversations you have had during the day, if you need them for some reason. What do you dislike? Sometimes the emails comes in doubbled. So there is one email but we receive it two times. What problems are you solving with the product? What benefits have you realized? We solve customer service.

A new challenge from our previous provider, but a positive experience

What do you like best? Everything being in one easily accessible place What do you dislike? Sometimes I find the 'compose email' a little frustrating, as I quite often need to copy and paste information from an existing conversation in to a new one What problems are you solving with the product? What benefits have you realized? we are able to complete customer emails /chats/phone calls very quickly and efficiently

Easy customer contact

What do you like best? I like that everything is gathered in one place, which gives a good overview of all contact points. It is easy to use and very user friendly. What do you dislike? The analytics part lacks some info that could be better. Also the setup of Facebook Messenger is very complicated and takes a lot of time to do. What problems are you solving with the product? What benefits have you realized? It has made the overview of contact easier and made it a lot easier to keep ...

Nice CS experience

What do you like best? Having the notifications straight away on the screen makes your day more efficiënt What do you dislike? Adding attachments don't work well sometimes. What problems are you solving with the product? What benefits have you realized? Integrating Facebook messenger into Dixa is something we are working on with Dixa.

Customer service. Easy to use.

What do you like best? Easy to use and transparent. It is easy to find what you are looking for, and easy to do more tasks on the same time. What do you dislike? It is some problems with linked conversation and to find back to cases. Add tag+ is also placed where we dont remember to use it, it should be on the right side beside the phone. Recommendations to others considering the product: If you want to work with a program that is easy to use, choose Dixa. What problems are you solving ...

Ease of implementation and use + quick switch away from Zendesk

What do you like best? Coming from Zendesk to Dixa, the day-to-day job has now become much more enjoyably for our 50+ Customer Care agents. Dixa is fast, easy to use, intuitive ... things that can't be said about Zendesk. The omni-channel approach that Dixa is taking has already made the everyday job faster and easier for the agents. Setting Dixa up is a breeze, but at the same time there's a lot of advanced features that you can take advantage of. All in all we haven't regretted the ...

Dixa Experience

What do you like best? Able to listen to calls to establish information What do you dislike? The slowness of connecting to a caller can be difficult to deal with as customers often think they have been cut off What problems are you solving with the product? What benefits have you realized? Unsure