Dixa Reviews in May 2025: User Ratings, Pros & Cons

The start to something very good

What do you like best? Only having to use one system and not having to switch. What do you dislike? Some features seem unfinished and not 100% thought through. What problems are you solving with the product? What benefits have you realized? It's now easier to divide queues and easy to transfer calls between teams.

farily new to Dixa

What do you like best? I like that it gives us the option to save contacts. Makes it easier when searching supplier information. What do you dislike? still trying to navigate and learn Dixa. Fairly new to the Dixa world What problems are you solving with the product? What benefits have you realized? We are currently using Dixa only to make phone calls.

Promising, but some some frustrating functionaility

What do you like best? Looks clean and fairly easy to navigate around without much prior training What do you dislike? Could be the way it's been configured for our organisation, but a number of frustrations regarding Transferring Conversations and no way to surface your own conversations and prioritise these if you're in more than one queue. What problems are you solving with the product? What benefits have you realized? Still trying to work out the benefits!

It just works!

What do you like best? Dixa works quite well. I like that it can integrate all different ways of communicating in just one system, which is great! What do you dislike? The price for using Dixa is higher than the old system, but it is okay - The calls for Dixa is a bit high What problems are you solving with the product? What benefits have you realized? Our customers service do really work much better than before. We really get all of the e-mails, Facebook messages and chat messages ...

Revolutionary Customer Service Technology

What do you like best? Our business favoured other technologies in the past for the exactly the same purpose, but as soon as I had a demo of Dixa's Technology I was taken back. Not only was it cost effective, it was very easy to learn and navigate. - Highly recommended. What do you dislike? As it stands - Nothing so far. I think that as time goes I will need to expand the use of this. Recommendations to others considering the product: If you are looking for software to improve your ...

Customer Service Agent

What do you like best? I really like the intuitiveness of Dixa. Extremely easy to use and provides a new user a great platform to learn. Order integration is amazing as well. What do you dislike? There is some missing functionality when using the app. I would really like to be able to perform a CMD+F search when using it. Also a search function when you need to find a specific queue or a specific phone number. Recommendations to others considering the product: It will improve the ...

A fair and efficient system

What do you like best? The way that the cases are handed out on Dixa makes the repartition of tasks more equal in the team. It also improves efficiency, as well as internal communication. Dixa made our contact with our customers easier, and as the layout is nice, it is comfortable to work with. What do you dislike? I wish there was a Dixa app that we could use, for example when we have to do emergency support on weekends. What problems are you solving with the product? What benefits have ...

Dixa is the new way forward

What do you like best? I like that it is modern, that I can set myself to "away", I also like that I can speak with headphones rather than a handset. It has proven to be a great tool for communicating within the company. What do you dislike? I do not like very much that the music I am listening to does not switch off when being called on Dixa. Recommendations to others considering the product: Prepare the employees for this as it is a new kind of telephony system, train them on basic ...

Zero clutter and smooth workflow

What do you like best? There are lots of quick guides, live chat support for agents and admins. The simplicity of the front-end interface means that there's little to get in the way of you and the customer. The conversations overviews and previews are also really clear so it's easy as a team leader to triage and transfer conversations with one click. What do you dislike? Analytics is still in early development and this is a key requirement for us but we're working with the team to help ...

Dixa for Admin

What do you like best? The most helpful tool in Dixa is the ability to look at the history of the caller. What do you dislike? With not having an actual phone, you have to have your computer on to make calls. What problems are you solving with the product? What benefits have you realized? The whole company has access to call history and also email history