Dixa Reviews in September 2026: User Ratings, Pros & Cons

Dixa Experience

What do you like best? Able to listen to calls to establish information What do you dislike? The slowness of connecting to a caller can be difficult to deal with as customers often think they have been cut off What problems are you solving with the product? What benefits have you realized? Unsure

Reduces productivity exponentially and makes work painful

What do you like best? The colors are pretty. Struggling to identify a feature that is otherwise a positive. What do you dislike? Non-sensical SLA sequence. Cannot sort emails by date received. Email replies do not consistently appear at either beginning or end of message thread. No separate chat window, preventing multi-tasking. Frequently crashes. Cannot keep up with my typing speed; cursor jumps around. What problems are you solving with the product? What benefits have you realized? ...

Flex system

What do you like best? That everything is in the same program and that it is possible to connect and link things to each other. What do you dislike? The system have a lot of smal bugs, like AWC that doesn't work and followups that doesn't let go of the agent, so that the agent don't get new emals/calls. I'm missing a function where I can choose which queues that I'm working on. It could be a light function. Recommendations to others considering the product: Think about how you do ...

Easy transition totally supported and does what is says on the tin

What do you like best? I like the fact Dixa is not scared to reshape the industry on treating customers like humans, not just another contacts working in a premium brand we needed the human touch and tools to support our demanding customer base. What do you dislike? reporting is in early development but again I hope for great things once this area has been developed. Recommendations to others considering the product: Make sure you bring them on site and expose them to the reality of ...

It has been a smooth transition

What do you like best? How Dixa keeps all records from other platforms What do you dislike? So far so good. I really like hoe you can search for a customer What problems are you solving with the product? What benefits have you realized? Grouping all conversations with customers together

Dixa is easy to use and helps to organise customer interaction better

What do you like best? The follow-up function is very helpful to set up reminders What do you dislike? This function can sometimes also be a little intrusive as they suddenly pop up Recommendations to others considering the product: Switch to DIxa! What problems are you solving with the product? What benefits have you realized? Better organisation of the workflow

An easy and good system

What do you like best? That you can answer mails, telephones and chats in the same system. Which makes it easier to give the customer the best experience. What do you dislike? The AWC which sometimes is too short og too long. What problems are you solving with the product? What benefits have you realized? You can make the customer experience better with a easier system.

Userfriendly

What do you like best? I like that it is easy to use, and that you can go through former conversations you have had during the day, if you need them for some reason. What do you dislike? Sometimes the emails comes in doubbled. So there is one email but we receive it two times. What problems are you solving with the product? What benefits have you realized? We solve customer service.

Customer service. Easy to use.

What do you like best? Easy to use and transparent. It is easy to find what you are looking for, and easy to do more tasks on the same time. What do you dislike? It is some problems with linked conversation and to find back to cases. Add tag+ is also placed where we dont remember to use it, it should be on the right side beside the phone. Recommendations to others considering the product: If you want to work with a program that is easy to use, choose Dixa. What problems are you solving ...

Full featured and simple to use

What do you like best? Dixa presents tickets directly to Agents, allowing them to answer the oldest first without having to hunt for them. What do you dislike? I would like to see better reporting on Agent performance - this is a feature under development and will be a welcome addition once available. Recommendations to others considering the product: Dixa requires a bit of up-front design and implementation, but once it is running, very little maintenance is required. It functions ...