Dixa Reviews in May 2025: User Ratings, Pros & Cons

Its taken a while to get used to but I am getting there.

What do you like best? How everything is in one place and how we can find conversations with ease. What do you dislike? The delay you sometimes get when answering a phone call. Also the battery time left on the head set is never right and will die on a call to the client. What problems are you solving with the product? What benefits have you realized? Everything in one place - there is more of a flow.

Good interface, but would like to see a login option that is not linked to email.

What do you like best? Interface is intuitive. Can figure out how it works by just using it. What do you dislike? Login is linked to email. I need to send myself an email for every time I log in. I can only log in myself, so no general account for other members of staff to use. What problems are you solving with the product? What benefits have you realized? Customer questions. Dixa works faster then our old system.

OK but doesn't blow me away

What do you like best? Having e-mail, chat & telephone all in one place is beneficial to customer centric users but the ability to work remotely & have access to all conversations and being able to listen back to calls easily is probably the best benefit (though most of my calls are internal What do you dislike? Not having hunt groups for internal users; the annoying 10 second delay between answering a call & hearing anything; not easily seeing when someone has called you & left a ...

Ease of implementation and use + quick switch away from Zendesk

What do you like best? Coming from Zendesk to Dixa, the day-to-day job has now become much more enjoyably for our 50+ Customer Care agents. Dixa is fast, easy to use, intuitive ... things that can't be said about Zendesk. The omni-channel approach that Dixa is taking has already made the everyday job faster and easier for the agents. Setting Dixa up is a breeze, but at the same time there's a lot of advanced features that you can take advantage of. All in all we haven't regretted the ...

Easy transition totally supported and does what is says on the tin

What do you like best? I like the fact Dixa is not scared to reshape the industry on treating customers like humans, not just another contacts working in a premium brand we needed the human touch and tools to support our demanding customer base. What do you dislike? reporting is in early development but again I hope for great things once this area has been developed. Recommendations to others considering the product: Make sure you bring them on site and expose them to the reality of ...

Full featured and simple to use

What do you like best? Dixa presents tickets directly to Agents, allowing them to answer the oldest first without having to hunt for them. What do you dislike? I would like to see better reporting on Agent performance - this is a feature under development and will be a welcome addition once available. Recommendations to others considering the product: Dixa requires a bit of up-front design and implementation, but once it is running, very little maintenance is required. It functions ...

More than what is says on the box

What do you like best? Easy to set up and reconfigure with our needs. Simple for users. Has the functionality we need What do you dislike? Two step login is great for sercurity but annoying Recommendations to others considering the product: Definitely worth checking it out What problems are you solving with the product? What benefits have you realized? Better visibility of our customer needs. Benefits are largely intangible at this stage.

Providing Omnichannel, with an easy interface

What do you like best? I'm happy about the simple way of using Dixa, on a daily level. Information is easily available, and you often gets updates on new changes, which makes it feel like a product in constant development. What do you dislike? By being a "new" product, it is still in development, and a lot of improvement can happen, to make sure that it is one of the real heavy hitters. Also the available data could be made more available for the customers, and shown in realtime What ...

Flex system

What do you like best? That everything is in the same program and that it is possible to connect and link things to each other. What do you dislike? The system have a lot of smal bugs, like AWC that doesn't work and followups that doesn't let go of the agent, so that the agent don't get new emals/calls. I'm missing a function where I can choose which queues that I'm working on. It could be a light function. Recommendations to others considering the product: Think about how you do ...

Customer service

What do you like best? Easy to use and gives a really good overview. Dixa provides more options than our previous provider. The design looks good and the front page gives a good overview of how many mails and calls there are. What do you dislike? The tag button should be more clearer. At the same time, Dixa often crash and then I have to restart the program. This happen several times a day. What problems are you solving with the product? What benefits have you realized? It is great to ...