Dixa Reviews in June 2026: User Ratings, Pros & Cons

Fantastic customer engagement

What do you like best? Since deploying Dixa we have been able to ensure none of our candidates get lost in our inbox. In the past we were using silo'd systems and often calls and email were lost. Now that we have everything in one system, we can ensure quicker responses and we have improved conversion with our candidates. What do you dislike? We are looking forward to their new release of embedded analytics Recommendations to others considering the product: Make sure you plan out your ...

Good interface, but would like to see a login option that is not linked to email.

What do you like best? Interface is intuitive. Can figure out how it works by just using it. What do you dislike? Login is linked to email. I need to send myself an email for every time I log in. I can only log in myself, so no general account for other members of staff to use. What problems are you solving with the product? What benefits have you realized? Customer questions. Dixa works faster then our old system.

Customer service

What do you like best? The best thing about Dixa is the notifications that appear whenever a call or chat comes through. It is also super user friendly, and not very complicated to learn for new users. What do you dislike? It would be nice to have some sort of overview of how many calls/chats you've solved, and the length of the calls/chats available somewhere. Recommendations to others considering the product: Easy to use and learn. What problems are you solving with the product? What ...

Helped me scale my businedd

What do you like best? The Omni-channel approach really helped me to scale the business, before Dixa we were using email and our personal mobile phones. We were loosing emails in a shared inbox and often clients were repeating themselves. Now everything is in Dixa we never lose emails or forget to phone clients What do you dislike? The reporting is lacking a little however the are bringing out embedded analytics by Q3 Recommendations to others considering the product: We didn't use their ...

Complete system

What do you like best? Easy follow up of email and phone calls flow. Possibility to connect conversations with different recipients. What do you dislike? The interruption of the work on a message by the arrival of a new call/message. What problems are you solving with the product? What benefits have you realized? Communication both internal and external. It has the benefit of time gain though the connection with the our business system.

b2b communication

What do you like best? easy use. nince intregration with phone, mail and chat. What do you dislike? a bit complex setup in ques. a more easy way to communicate in threads. So you get your own response. What problems are you solving with the product? What benefits have you realized? partner issues. b2b comm.

A great idea made simple!

What do you like best? It is simple and makes it easier and faster to connect with the consumers. Everything works well for me. Whenever we raise a support request they are responsive. What do you dislike? I'm looking forward to when they have more webhook options as we would like to trigger some 3rd party event. However, in reflection we love the tool! What problems are you solving with the product? What benefits have you realized? Communicating quicker with consumers! It made ...

Fint arbejdsredskab

What do you like best? KAn godt lide at man kan se hvem en kunde har snakket med tidligere. What do you dislike? Ringetonerne er MEGA irriterende, og meget høje. Mangler nogle behagelige ringetoner og muligheden for at skrue ned for ringetonerne. Dette er en MEGET stor mangel. Recommendations to others considering the product: Skift ringetone What problems are you solving with the product? What benefits have you realized? Alt kunderelateret.

Does the Job

What do you like best? I appreciate that the system constantly improves after our feedback. What do you dislike? Pasting anything from a Word document into Dixa messes with the formatting, which makes everything tedious as you keep needing to re-edit everything. Rejecting a case as it is handed to you puts you immediately into unavailable, which can significantly affect your stats. It would be beneficial to have, for example, an option that allows an agent on the phone with a customer ...

Dixa Review

What do you like best? Dixa is quite intuitive and it's easy to use. What do you dislike? Sometimes I feel like I'm missing messages by not clicking the right tab. What problems are you solving with the product? What benefits have you realized? We are managing all our customer inquires and this allows us have it all centralized.