Dixa Reviews in September 2026: User Ratings, Pros & Cons

I use Dixa dayly. It's easy and straightforward

What do you like best? The statistics are measurable and a good tool to improve our preformance What do you dislike? You need shortcuts to macro. If I write a letter in the chat, the appropriate macro should pop up. Recommendations to others considering the product: Do it! What problems are you solving with the product? What benefits have you realized? Dixa makes it easy to answer chat and mails. The statistics makes it easy to improve.

Fint arbejdsredskab

What do you like best? KAn godt lide at man kan se hvem en kunde har snakket med tidligere. What do you dislike? Ringetonerne er MEGA irriterende, og meget høje. Mangler nogle behagelige ringetoner og muligheden for at skrue ned for ringetonerne. Dette er en MEGET stor mangel. Recommendations to others considering the product: Skift ringetone What problems are you solving with the product? What benefits have you realized? Alt kunderelateret.

Easy to use

What do you like best? Dixa is easy to use, and a good program to have when working at customer service. What do you dislike? There is a few thing that could be different, but not something that is necessary to fix. What problems are you solving with the product? What benefits have you realized? When a case is closed, you will get the oldest case next. That way it’s very customer centric.

Dixa review, my experience

What do you like best? I like that you can upload and save numbers. Futhermore it is one service which contains it all. You can talk to the customers on phone, chat and email. It's also cool that there is a call back feature, very good customer service. What do you dislike? Ypu can't sort the data about the customers. What problems are you solving with the product? What benefits have you realized? it is the only system where we have a complete overview of the customers history. It ...

Customer service

What do you like best? The best thing about Dixa is the notifications that appear whenever a call or chat comes through. It is also super user friendly, and not very complicated to learn for new users. What do you dislike? It would be nice to have some sort of overview of how many calls/chats you've solved, and the length of the calls/chats available somewhere. Recommendations to others considering the product: Easy to use and learn. What problems are you solving with the product? What ...

First weeks using Dixa

What do you like best? Clearly orders enquiries and threads making it easy to understand what is a priority. The use of internal notes is great for when working alongside colleagues on enquiries. What do you dislike? Can be slow to close down conversations, not sure if it is possible to delete loads at once as we often receive lots of spam emails. Sometimes conversations not assigned to us will pop up in our inbox. Haven't had any training so don't know the full benefits of Dixa vs ...

Does the Job

What do you like best? I appreciate that the system constantly improves after our feedback. What do you dislike? Pasting anything from a Word document into Dixa messes with the formatting, which makes everything tedious as you keep needing to re-edit everything. Rejecting a case as it is handed to you puts you immediately into unavailable, which can significantly affect your stats. It would be beneficial to have, for example, an option that allows an agent on the phone with a customer ...

Dixa is simplicity

What do you like best? The fact all conversations are routed through a channel neutral platform. What do you dislike? Contacts cant be merged and the real time dashboard needs enhancing. Recommendations to others considering the product: Take a look at their demo. What problems are you solving with the product? What benefits have you realized? The biggest gain for us has been in the contact center where all the staff can now see any previous correspondence with our customers.

Good and easy-to-use but slow

What do you like best? Overall a very user-friendly tool with good functions that fulfill our team's needs in customer servicing. Very easy to get to know to and understand - functions are logically located and easy to find. Combines various customer servicing functions in one system - call, email, voicemail and chat. Search-function is extensive and multifaceted. The ability to create customer profiles where one can add various bits of information of customer is also good. What do you ...

Dixa use in the Spitalfields Clubhouse

What do you like best? Is clear and easy to manage. Using our previous system, we'd get lots of emails that would be better answered centrally. With Dixa, these emails seem to get swept up before they reach our inbox improving response time and directing queries to the appropriate people quicker. What do you dislike? no pressing turnoffs - everything is easy to use. it is similar to Zendesk, but emails are more readily forwaded (and recieved by the appropriate party Recommendations to ...