Dixa Reviews in June 2026: User Ratings, Pros & Cons

Dixa review, my experience

What do you like best? I like that you can upload and save numbers. Futhermore it is one service which contains it all. You can talk to the customers on phone, chat and email. It's also cool that there is a call back feature, very good customer service. What do you dislike? Ypu can't sort the data about the customers. What problems are you solving with the product? What benefits have you realized? it is the only system where we have a complete overview of the customers history. It ...

First weeks using Dixa

What do you like best? Clearly orders enquiries and threads making it easy to understand what is a priority. The use of internal notes is great for when working alongside colleagues on enquiries. What do you dislike? Can be slow to close down conversations, not sure if it is possible to delete loads at once as we often receive lots of spam emails. Sometimes conversations not assigned to us will pop up in our inbox. Haven't had any training so don't know the full benefits of Dixa vs ...

Easy to use

What do you like best? It is very easy to navigate in the system, which I appreciate. Dixa easily gives you a overview of our team. What do you dislike? The incomming messsage or call could maybe be a little more visible. Recommendations to others considering the product: It is great for teams handling customers What problems are you solving with the product? What benefits have you realized? Dixa is great when handling customers, because you can see how many customers are waiting in ...

Easy, fun and helpfull

What do you like best? That everything is on the same platform. What do you dislike? Im missing that we our self can not delete messages. And see feedback on our self. :- What problems are you solving with the product? What benefits have you realized? Dixa has the power to have all options at one place. We have telephony, messages and chats in the same platform. Thatas helpfull.

Costumer service in an easy and accesible manner

What do you like best? Easy to use and an easy flow of information. What do you dislike? A bit unstable at times. Not that easy to make specific notes What problems are you solving with the product? What benefits have you realized? Costumer service and some outbound calls

Works fine

What do you like best? That it shows information about who the customer has been in contact with earlier. What do you dislike? Sometimes my sound disconects, so the customer no longer can here me. In order to solve this I need to restart Dixa and call the customer again. What problems are you solving with the product? What benefits have you realized? I work as customer service, so it solves the customers' issues.

Its taken a while to get used to but I am getting there.

What do you like best? How everything is in one place and how we can find conversations with ease. What do you dislike? The delay you sometimes get when answering a phone call. Also the battery time left on the head set is never right and will die on a call to the client. What problems are you solving with the product? What benefits have you realized? Everything in one place - there is more of a flow.

Good and easy-to-use but slow

What do you like best? Overall a very user-friendly tool with good functions that fulfill our team's needs in customer servicing. Very easy to get to know to and understand - functions are logically located and easy to find. Combines various customer servicing functions in one system - call, email, voicemail and chat. Search-function is extensive and multifaceted. The ability to create customer profiles where one can add various bits of information of customer is also good. What do you ...

Dixa use in the Spitalfields Clubhouse

What do you like best? Is clear and easy to manage. Using our previous system, we'd get lots of emails that would be better answered centrally. With Dixa, these emails seem to get swept up before they reach our inbox improving response time and directing queries to the appropriate people quicker. What do you dislike? no pressing turnoffs - everything is easy to use. it is similar to Zendesk, but emails are more readily forwaded (and recieved by the appropriate party Recommendations to ...

Logical and efficient

What do you like best? To have access to all messages in one place What do you dislike? Some email threads are not in order so hard to see latest message at a glance What problems are you solving with the product? What benefits have you realized? Instant access to all messages, saving emails so no need to export and save elsewhere