Dixa Reviews in September 2026: User Ratings, Pros & Cons

OK but doesn't blow me away

What do you like best? Having e-mail, chat & telephone all in one place is beneficial to customer centric users but the ability to work remotely & have access to all conversations and being able to listen back to calls easily is probably the best benefit (though most of my calls are internal What do you dislike? Not having hunt groups for internal users; the annoying 10 second delay between answering a call & hearing anything; not easily seeing when someone has called you & left a ...

Complete system

What do you like best? Easy follow up of email and phone calls flow. Possibility to connect conversations with different recipients. What do you dislike? The interruption of the work on a message by the arrival of a new call/message. What problems are you solving with the product? What benefits have you realized? Communication both internal and external. It has the benefit of time gain though the connection with the our business system.

Fantastic customer engagement

What do you like best? Since deploying Dixa we have been able to ensure none of our candidates get lost in our inbox. In the past we were using silo'd systems and often calls and email were lost. Now that we have everything in one system, we can ensure quicker responses and we have improved conversion with our candidates. What do you dislike? We are looking forward to their new release of embedded analytics Recommendations to others considering the product: Make sure you plan out your ...

Good interface, but would like to see a login option that is not linked to email.

What do you like best? Interface is intuitive. Can figure out how it works by just using it. What do you dislike? Login is linked to email. I need to send myself an email for every time I log in. I can only log in myself, so no general account for other members of staff to use. What problems are you solving with the product? What benefits have you realized? Customer questions. Dixa works faster then our old system.

A great idea made simple!

What do you like best? It is simple and makes it easier and faster to connect with the consumers. Everything works well for me. Whenever we raise a support request they are responsive. What do you dislike? I'm looking forward to when they have more webhook options as we would like to trigger some 3rd party event. However, in reflection we love the tool! What problems are you solving with the product? What benefits have you realized? Communicating quicker with consumers! It made ...

Works fine

What do you like best? That it shows information about who the customer has been in contact with earlier. What do you dislike? Sometimes my sound disconects, so the customer no longer can here me. In order to solve this I need to restart Dixa and call the customer again. What problems are you solving with the product? What benefits have you realized? I work as customer service, so it solves the customers' issues.

Easy to use

What do you like best? It is very easy to navigate in the system, which I appreciate. Dixa easily gives you a overview of our team. What do you dislike? The incomming messsage or call could maybe be a little more visible. Recommendations to others considering the product: It is great for teams handling customers What problems are you solving with the product? What benefits have you realized? Dixa is great when handling customers, because you can see how many customers are waiting in ...

Helped me scale my businedd

What do you like best? The Omni-channel approach really helped me to scale the business, before Dixa we were using email and our personal mobile phones. We were loosing emails in a shared inbox and often clients were repeating themselves. Now everything is in Dixa we never lose emails or forget to phone clients What do you dislike? The reporting is lacking a little however the are bringing out embedded analytics by Q3 Recommendations to others considering the product: We didn't use their ...

Costumer service in an easy and accesible manner

What do you like best? Easy to use and an easy flow of information. What do you dislike? A bit unstable at times. Not that easy to make specific notes What problems are you solving with the product? What benefits have you realized? Costumer service and some outbound calls

Easy, fun and helpfull

What do you like best? That everything is on the same platform. What do you dislike? Im missing that we our self can not delete messages. And see feedback on our self. :- What problems are you solving with the product? What benefits have you realized? Dixa has the power to have all options at one place. We have telephony, messages and chats in the same platform. Thatas helpfull.