Dixa Reviews in June 2026: User Ratings, Pros & Cons

New to Dixa

What do you like best? Dixa offers several improvements to our company's previous CS tool. It's intuitive and easy to use and the change was no big thing. What do you dislike? A missing app is a big downer as Customer Service is only a part of my job and when being on the road mobile access would help so much. Not many enquiries are transferred to me, so a real time notification would help a lot as I have to log in several times a day and often it's not necessary. Often problems with ...

Process optimized system

What do you like best? I like the way you always can connect the conversation to each other by linked conversation and transcript. I like that you can tale out statistics on calls, email and tags What do you dislike? Does not work very well with Jabra headphones. When to compose og make a linked conversation you can not put in an internal note. Recommendations to others considering the product: If you do have any questions or changes to Dixa, they are always eager to help and make ...

Fast and easy all-in-one solution

What do you like best? Having all contact points (phone, chat, e-mail in one place What do you dislike? Some graphical things that take too much space of the screen What problems are you solving with the product? What benefits have you realized? Solving incoming tickets faster and more efficient

good working platform but not perfect for Customer Service works.

What do you like best? I am afraid i was not able to find the things i really like so far. What do you dislike? As we have worldwide CS team in the different time zone, all agents can not be online at the same time. and sometime i need to directly assign a conversation to the colleague who is offline to follow up. but Dixa doesn't accept me to do and if i use the "open follow up" function, a conversation will go to random person in the queue, not the person who would follow up. What ...

Excellent

What do you like best? I like the fact that all work can be shared and seen my your colleagues. That way we are able to help each other if someone if not in the office. I also like that we do not have to file anything away. It is also helpful that we can access each others calls and listen to them with absolute ease. What do you dislike? I dislike the fact that chats/emails interrupt you while you are on the phone. I also dislike the fact that emails do not come back in date or time ...

Customer service

What do you like best? Easy Way to handle customer service in both, Phone, chat and e-mail in one. What do you dislike? There are many small falts. When copy a text i always drop Down a line, when you wants to put it in the text. When writing a new e-mail sometimes the text dos not apear unles you push emter severel times. What problems are you solving with the product? What benefits have you realized? chats, emails, phone from online and normal in store customer.

the transition between our old system and new system ran very smoothly

What do you like best? Like having everything all in one place and being able to see correspondence threads so you can help the customer What do you dislike? The search facility sometimes is frustrating if you need to find a call/ email as isn't always found immediate as the details used may not be exact but nothing gets returned What problems are you solving with the product? What benefits have you realized? n/a

Conversational Customer Service

What do you like best? It's hands free and you can see a history of callers What do you dislike? it many functions not like a normal telephone Recommendations to others considering the product: N/A What problems are you solving with the product? What benefits have you realized? None

I use Dixa dayly. It's easy and straightforward

What do you like best? The statistics are measurable and a good tool to improve our preformance What do you dislike? You need shortcuts to macro. If I write a letter in the chat, the appropriate macro should pop up. Recommendations to others considering the product: Do it! What problems are you solving with the product? What benefits have you realized? Dixa makes it easy to answer chat and mails. The statistics makes it easy to improve.

OK but doesn't blow me away

What do you like best? Having e-mail, chat & telephone all in one place is beneficial to customer centric users but the ability to work remotely & have access to all conversations and being able to listen back to calls easily is probably the best benefit (though most of my calls are internal What do you dislike? Not having hunt groups for internal users; the annoying 10 second delay between answering a call & hearing anything; not easily seeing when someone has called you & left a ...