Dixa Reviews in September 2026: User Ratings, Pros & Cons

New to Dixa

What do you like best? Dixa offers several improvements to our company's previous CS tool. It's intuitive and easy to use and the change was no big thing. What do you dislike? A missing app is a big downer as Customer Service is only a part of my job and when being on the road mobile access would help so much. Not many enquiries are transferred to me, so a real time notification would help a lot as I have to log in several times a day and often it's not necessary. Often problems with ...

Good experiences with dixa

What do you like best? The way the system is build and makes it easier for me to be in contact with customers What do you dislike? I dislike the layout and design, and sometimes the buggs What problems are you solving with the product? What benefits have you realized? Customer service. Easier customer distrubation between agents

good working platform but not perfect for Customer Service works.

What do you like best? I am afraid i was not able to find the things i really like so far. What do you dislike? As we have worldwide CS team in the different time zone, all agents can not be online at the same time. and sometime i need to directly assign a conversation to the colleague who is offline to follow up. but Dixa doesn't accept me to do and if i use the "open follow up" function, a conversation will go to random person in the queue, not the person who would follow up. What ...

Fast and easy all-in-one solution

What do you like best? Having all contact points (phone, chat, e-mail in one place What do you dislike? Some graphical things that take too much space of the screen What problems are you solving with the product? What benefits have you realized? Solving incoming tickets faster and more efficient

Conversational Customer Service

What do you like best? It's hands free and you can see a history of callers What do you dislike? it many functions not like a normal telephone Recommendations to others considering the product: N/A What problems are you solving with the product? What benefits have you realized? None

Customer service

What do you like best? Easy Way to handle customer service in both, Phone, chat and e-mail in one. What do you dislike? There are many small falts. When copy a text i always drop Down a line, when you wants to put it in the text. When writing a new e-mail sometimes the text dos not apear unles you push emter severel times. What problems are you solving with the product? What benefits have you realized? chats, emails, phone from online and normal in store customer.

the transition between our old system and new system ran very smoothly

What do you like best? Like having everything all in one place and being able to see correspondence threads so you can help the customer What do you dislike? The search facility sometimes is frustrating if you need to find a call/ email as isn't always found immediate as the details used may not be exact but nothing gets returned What problems are you solving with the product? What benefits have you realized? n/a

Excellent

What do you like best? I like the fact that all work can be shared and seen my your colleagues. That way we are able to help each other if someone if not in the office. I also like that we do not have to file anything away. It is also helpful that we can access each others calls and listen to them with absolute ease. What do you dislike? I dislike the fact that chats/emails interrupt you while you are on the phone. I also dislike the fact that emails do not come back in date or time ...

Its taken a while to get used to but I am getting there.

What do you like best? How everything is in one place and how we can find conversations with ease. What do you dislike? The delay you sometimes get when answering a phone call. Also the battery time left on the head set is never right and will die on a call to the client. What problems are you solving with the product? What benefits have you realized? Everything in one place - there is more of a flow.

Dixa Review

What do you like best? Dixa is quite intuitive and it's easy to use. What do you dislike? Sometimes I feel like I'm missing messages by not clicking the right tab. What problems are you solving with the product? What benefits have you realized? We are managing all our customer inquires and this allows us have it all centralized.