Dixa Reviews in June 2026: User Ratings, Pros & Cons

professional and user-friendly system with a nice user interface

What do you like best? It's easy to get to know for both admins and users What do you dislike? Since it is a new system, there are some setup features that I miss What problems are you solving with the product? What benefits have you realized? We use it to process emails and chats

I think that the way Dixa is sat up it is very confussing

What do you like best? I like that you cant choose the mails you wanna solve What do you dislike? i do not like that when we are taken a email in, we have to troll to figure out what had happen i this case, it would be better if the last writen email is on the top. And i would be better if there is a copy in so the text is writen 2 or 3 times Recommendations to others considering the product: I will not recommend Dixa What problems are you solving with the product? What benefits have you ...

Next generation Customer Relations Software - love love love it!

What do you like best? It simply makes it easier for us to create and grow our customer relations. Its fun, simple and efficient! What do you dislike? Still a rather new company, so we are looking forward to even more awesome features 🤩 Recommendations to others considering the product: Go go go! I cannot recommend this enough for anyone wanting to work with customer service and creating a relationship above and beyond "just another ticket number" What problems are you solving with the ...

Dixa Rules!!

What do you like best? Easy to use, good sound, easy to transfer phonecalls. Good customerservice ! What do you dislike? Nothing! it works really good and im happy with it ! What problems are you solving with the product? What benefits have you realized? B2B and B2C calls.

Great Dixa Experience

What do you like best? Never used Dixa before and since joining Serenity Holidays i have enjoyed getting to know the system. i can find all previous enquiries/chats, listen to my sales calls etc. Everything is easy to find and clear. I like how you can see previous customers details when they ring the number. the ability to transfer calls and emails across is good as well What do you dislike? the only thing that i didnt get used to at the start was that emails had the same ringing tone as ...

Fantastic

What do you like best? That all inquiries go through Dixa. That you are able to see, when the customer has been in contact with us. The interface are extremely easy to learn. What do you dislike? We know that this is not possible (for every system but it could be nice if facebook messenger could work together with Dixa. What problems are you solving with the product? What benefits have you realized? It is easier for us to help customers because we are able to see when they have called ...

Easy to use and nice integration with e-mails, chats and phone all in one place.

What do you like best? That customer contact looks the same even if you use phone, chat or e-mail. What do you dislike? That all users are at one place, would be nice to divide it more. Recommendations to others considering the product: Try it! What problems are you solving with the product? What benefits have you realized? Answering times.

Very limited experience thus far.

What do you like best? It is not required to select several codes to mark a ticket as closed. What do you dislike? Limited logins based on staff email. Would be better to have one central email login for all Clubhouse staff members to use. What problems are you solving with the product? What benefits have you realized? It's too early to tell in my case. I have limited interactions with it thus far.

Still learning

What do you like best? I find it easy to claim conversations for answering emails. What do you dislike? I'm still learning the system but I don't like not being able to transfer conversations unless that person is active. I would also like to figure out how to change my signature. What problems are you solving with the product? What benefits have you realized? Still too early to tell if there are any benefits.

Convenient customer service tool

What do you like best? Quite convenient and logical to use. Easy to follow service process What do you dislike? System is a bit slow from time to time. What problems are you solving with the product? What benefits have you realized? Customer service for b2c customers