Dixa Reviews in June 2026: User Ratings, Pros & Cons

Great!

What do you like best? How they have thought about the whole customer experience. And how you get offered a conversation and don't choose it yourself. What do you dislike? They do a lot of video meetings, instead of coming by so you can see them face to face. What problems are you solving with the product? What benefits have you realized? We are working so much better in customer service, we are more efficient and everyone learns how to help every customer.

New experience using this up and coming company

What do you like best? Being able to multitask, leave conversations on the side and taking care of others, tagging problems What do you dislike? Notifications, can be pushy, confusing at first to understand the inbox system Recommendations to others considering the product: Be patient with the inbox system, after a while you can see the point What problems are you solving with the product? What benefits have you realized? Getting to answer tricky emails as well as easy ones, not ...

Excellent System, it's worth the price it costs

What do you like best? The diversified and customizable channels to establish contact with the client, email, chat and integrated telephone are very efficient and easy to use, it really makes me feel satisfied and that it was worth paying what was invested in this practical solution. What do you dislike? State changes can sometimes be more important than we imagine, for example if someone is out. It would be useful to track the record of that state. Sure that this aspect could be improved ...

Perfect for IP calls

What do you like best? Good quality international IP calls is something I like about Dixa most of all. What do you dislike? There is no iOS App to make calls and that stops me sometimes making sales call when i'm out of the office. Recommendations to others considering the product: Just try it. It worth spending your time What problems are you solving with the product? What benefits have you realized? We support our clients using IP telephony

Speed and efficiency in a single service!

What do you like best? contacting your clients was never so easy! With this service you can be much closer to your customers than you can imagine! Its infrastructure, its design everything turns into an excellent service! I love your past conversation history and preferences! This software was designed so that we have the best possible support! What do you dislike? no complains ! no lag! No problems in the use of this service! Excellent there is nothing to complain about! ...

Very usable

What do you like best? It is very easy to use Dixa, it is efficient What do you dislike? Sometimes it can be difficult to follow a conversation What problems are you solving with the product? What benefits have you realized? Dixa has made it more efficient to answer and send emails

Getting used to Dixa

What do you like best? I like being able to look at the history of communications with clients. Also being able to see where we have calls/emails waiting. Also being able to refer back to different calls to see what was said. What do you dislike? Having to be logged into the internet - annoying if you have just logged out and need to make a call. Calls often cut off mid-sentence. Recommendations to others considering the product: Take your time, it does have a few problems to begin with ...

Great system

What do you like best? Easy to work in, not so many steps per email. What do you dislike? Could be better when you search for key words What problems are you solving with the product? What benefits have you realized? Smoother email handling.

Excellent

What do you like best? That it's so easy to use, easy access for a manager to Control and change the flows from day to day. It's a great program that satisfies all of our needs. What do you dislike? We still have some small issues since Go-Live but we have a great communication with our contact about theese matters. There is nothing that I actualli dislike about Dixa, I know that the small issues we have is possible to change. Recommendations to others considering the product: Do not ...

Great!

What do you like best? How they have thought about the whole customer experience. And how you get offered a conversation and don't choose it yourself. What do you dislike? They do a lot of video meetings, instead of coming by so you can see them face to face. What problems are you solving with the product? What benefits have you realized? We are working so much better in customer service, we are more efficient and everyone learns how to help every customer.