Dixa Reviews in September 2026: User Ratings, Pros & Cons

Dixa

What do you like best? The customer service is usually very fast and always pleasant to talk to. I also appreciate the layout. It is fairly easy to handle. What do you dislike? We have been experiencing some bugs with the sound settings, that are rather annoying. The customer service is working on it, but it has not been fixed yet. Dixa also lacks the option to save certain conversations. What problems are you solving with the product? What benefits have you realized? We are ...

Easy and helpful tool making my everyday tasks easier to complete

What do you like best? I really like setup of the program, how easy it is to get an overview as well as how user-friendly it is e.g. when giving me notifications and reminders. What do you dislike? I find it irritating that sometimes conversations are transferred to other colleagues when I actually started working on them. Recommendations to others considering the product: Think about which features and crucial for your company to have and ask Dixa about a tailored solution. What ...

Excellent System, it's worth the price it costs

What do you like best? The diversified and customizable channels to establish contact with the client, email, chat and integrated telephone are very efficient and easy to use, it really makes me feel satisfied and that it was worth paying what was invested in this practical solution. What do you dislike? State changes can sometimes be more important than we imagine, for example if someone is out. It would be useful to track the record of that state. Sure that this aspect could be improved ...

Perfect for IP calls

What do you like best? Good quality international IP calls is something I like about Dixa most of all. What do you dislike? There is no iOS App to make calls and that stops me sometimes making sales call when i'm out of the office. Recommendations to others considering the product: Just try it. It worth spending your time What problems are you solving with the product? What benefits have you realized? We support our clients using IP telephony

Speed and efficiency in a single service!

What do you like best? contacting your clients was never so easy! With this service you can be much closer to your customers than you can imagine! Its infrastructure, its design everything turns into an excellent service! I love your past conversation history and preferences! This software was designed so that we have the best possible support! What do you dislike? no complains ! no lag! No problems in the use of this service! Excellent there is nothing to complain about! ...

Very usable

What do you like best? It is very easy to use Dixa, it is efficient What do you dislike? Sometimes it can be difficult to follow a conversation What problems are you solving with the product? What benefits have you realized? Dixa has made it more efficient to answer and send emails

Great system

What do you like best? Easy to work in, not so many steps per email. What do you dislike? Could be better when you search for key words What problems are you solving with the product? What benefits have you realized? Smoother email handling.

Getting used to Dixa

What do you like best? I like being able to look at the history of communications with clients. Also being able to see where we have calls/emails waiting. Also being able to refer back to different calls to see what was said. What do you dislike? Having to be logged into the internet - annoying if you have just logged out and need to make a call. Calls often cut off mid-sentence. Recommendations to others considering the product: Take your time, it does have a few problems to begin with ...

Excellent

What do you like best? That it's so easy to use, easy access for a manager to Control and change the flows from day to day. It's a great program that satisfies all of our needs. What do you dislike? We still have some small issues since Go-Live but we have a great communication with our contact about theese matters. There is nothing that I actualli dislike about Dixa, I know that the small issues we have is possible to change. Recommendations to others considering the product: Do not ...

professional and user-friendly system with a nice user interface

What do you like best? It's easy to get to know for both admins and users What do you dislike? Since it is a new system, there are some setup features that I miss What problems are you solving with the product? What benefits have you realized? We use it to process emails and chats