Dixa Reviews in May 2025: User Ratings, Pros & Cons

I think it's a complicated system to learn - but when you know how it works, it is really nice!

What do you like best? I like the fact the it has all-in-one! You can chat, answer mails, answer call + call members. I also love the fact that you can transfer mails to other agents. What do you dislike? That you'll receive mails while you are on phone - and that the sound will still appear even though you are on phone. Recommendations to others considering the product: x What problems are you solving with the product? What benefits have you realized? We now have all-in-one (phone, ...

Unmatched product

What do you like best? So easy and intuitive to use, easy to set up and understand, and agents get used to it really quickly. What do you dislike? That I didn't find Dixa earlier when looking for a software. What problems are you solving with the product? What benefits have you realized? Customer happiness.

A perfect tool to contact customers efficiently

What do you like best? It is a program created to contact your company's customers easily, works perfectly for different companies of different sizes, has a very modern interface that makes the use of this program even easier, you can be closer to your customers and listen to each of their needs to achieve a better company, you have access from any device which is even better as you can attend problems at any time. What do you dislike? Since I acquired it I do not find anything that I ...

Easy to use and fast to work with

What do you like best? It's simple and it has all kind of tickets in one (mail, facebook, phone. It's nice not to have to choose a ticket but getting tickets automatically. When an agent is not at work, is very good that the customer can get an answer from another agent and dont have to wait for one specific person to get back in the office. What do you dislike? Sometimes the connection is not too good and we do have some issues with especially phone calls. What problems are you ...

One friendship platform for all our needs

What do you like best? The whole communication, all channels combined in one platform. The timeline is a big plus since we can see the whole life journey of our members. What do you dislike? The customer feedback integration, it's not created yet but hopefully will come soon! Recommendations to others considering the product: Think about the values that you have as a company. If you're treating your customers like your friends, this is the friendship platform that you're looking for! ...

Fantastic

What do you like best? That all inquiries go through Dixa. That you are able to see, when the customer has been in contact with us. The interface are extremely easy to learn. What do you dislike? We know that this is not possible (for every system but it could be nice if facebook messenger could work together with Dixa. What problems are you solving with the product? What benefits have you realized? It is easier for us to help customers because we are able to see when they have called ...

New Solution with potential still needs development

What do you like best? I like that you can create your own flows/queues for a lot of scenarios with personal messages so that customers get notified and receive information on the process and you do not leave them hanging without information. What do you dislike? Still, a lot of small pitfalls that distract in daily business like sound settings change when changing to another queue, messages delete without obvious reason, the drop menu for adding documents just opens. In general, the ...

Easy and helpful tool making my everyday tasks easier to complete

What do you like best? I really like setup of the program, how easy it is to get an overview as well as how user-friendly it is e.g. when giving me notifications and reminders. What do you dislike? I find it irritating that sometimes conversations are transferred to other colleagues when I actually started working on them. Recommendations to others considering the product: Think about which features and crucial for your company to have and ask Dixa about a tailored solution. What ...

Dixa

What do you like best? The customer service is usually very fast and always pleasant to talk to. I also appreciate the layout. It is fairly easy to handle. What do you dislike? We have been experiencing some bugs with the sound settings, that are rather annoying. The customer service is working on it, but it has not been fixed yet. Dixa also lacks the option to save certain conversations. What problems are you solving with the product? What benefits have you realized? We are ...

Great!

What do you like best? How they have thought about the whole customer experience. And how you get offered a conversation and don't choose it yourself. What do you dislike? They do a lot of video meetings, instead of coming by so you can see them face to face. What problems are you solving with the product? What benefits have you realized? We are working so much better in customer service, we are more efficient and everyone learns how to help every customer.