Dixa Reviews in September 2026: User Ratings, Pros & Cons

Easy but takes some time to get into

What do you like best? The syncronation with phone and it is easy to be several people on the platform at once What do you dislike? Something it doesn't work properly and then you have to claim yourself What problems are you solving with the product? What benefits have you realized? We are good at communicating

Unmatched product

What do you like best? So easy and intuitive to use, easy to set up and understand, and agents get used to it really quickly. What do you dislike? That I didn't find Dixa earlier when looking for a software. What problems are you solving with the product? What benefits have you realized? Customer happiness.

A perfect tool to contact customers efficiently

What do you like best? It is a program created to contact your company's customers easily, works perfectly for different companies of different sizes, has a very modern interface that makes the use of this program even easier, you can be closer to your customers and listen to each of their needs to achieve a better company, you have access from any device which is even better as you can attend problems at any time. What do you dislike? Since I acquired it I do not find anything that I ...

Easy to use and fast to work with

What do you like best? It's simple and it has all kind of tickets in one (mail, facebook, phone. It's nice not to have to choose a ticket but getting tickets automatically. When an agent is not at work, is very good that the customer can get an answer from another agent and dont have to wait for one specific person to get back in the office. What do you dislike? Sometimes the connection is not too good and we do have some issues with especially phone calls. What problems are you ...

One friendship platform for all our needs

What do you like best? The whole communication, all channels combined in one platform. The timeline is a big plus since we can see the whole life journey of our members. What do you dislike? The customer feedback integration, it's not created yet but hopefully will come soon! Recommendations to others considering the product: Think about the values that you have as a company. If you're treating your customers like your friends, this is the friendship platform that you're looking for! ...

New Solution with potential still needs development

What do you like best? I like that you can create your own flows/queues for a lot of scenarios with personal messages so that customers get notified and receive information on the process and you do not leave them hanging without information. What do you dislike? Still, a lot of small pitfalls that distract in daily business like sound settings change when changing to another queue, messages delete without obvious reason, the drop menu for adding documents just opens. In general, the ...

Fantastic

What do you like best? That all inquiries go through Dixa. That you are able to see, when the customer has been in contact with us. The interface are extremely easy to learn. What do you dislike? We know that this is not possible (for every system but it could be nice if facebook messenger could work together with Dixa. What problems are you solving with the product? What benefits have you realized? It is easier for us to help customers because we are able to see when they have called ...

New experience using this up and coming company

What do you like best? Being able to multitask, leave conversations on the side and taking care of others, tagging problems What do you dislike? Notifications, can be pushy, confusing at first to understand the inbox system Recommendations to others considering the product: Be patient with the inbox system, after a while you can see the point What problems are you solving with the product? What benefits have you realized? Getting to answer tricky emails as well as easy ones, not ...

Great!

What do you like best? How they have thought about the whole customer experience. And how you get offered a conversation and don't choose it yourself. What do you dislike? They do a lot of video meetings, instead of coming by so you can see them face to face. What problems are you solving with the product? What benefits have you realized? We are working so much better in customer service, we are more efficient and everyone learns how to help every customer.

Awsome platform that puts your customer support mess in order

What do you like best? The ability to set up queues and many options to configure the platform the way you like which will definitely suit your needs, all the clients' requests are distributed equally between the team What do you dislike? The search option could be improved, file attachments in the chat weren't possible What problems are you solving with the product? What benefits have you realized? As I have mentioned, all the clients' requests are distributed equally between the team ...