Dixa Reviews in June 2026: User Ratings, Pros & Cons

I dont have any!

What do you like best? That you cant choose your own mails. The mails comes in order. What do you dislike? Is frustrating that you in a convo with a customer gets answers so it cant be hard to figure out where the customer has answere. Show More Recommendations to others considering the product: I havent thought of recommend Dixa to any one What problems are you solving with the product? What benefits have you realized? Customer related

Extremely helpful team

What do you like best? Dixa takes the questions out of which call to answer or which conversation to answer, with multiple queues and priority settings. It has allowed our teams to be more efficient for this reason, and highlighted further areas we need to change. Right from my first conversation with James, to working with Trish daily, the team at Dixa have been an absolute delight to deal with. Thank you! What do you dislike? The system has been a bit buggy at times, but the ...

Awesome software, just what we needed

What do you like best? All in one solution, for all of our communication channels What do you dislike? Sometime, functions take a little time, but they are always made! Show More What problems are you solving with the product? What benefits have you realized? We now have one system, for all of our customer contact. This has a very nice and easy to use interface. Response from Trisha Patel of Dixa edit Hey Dave, Thanks for the review! We really appreciate your ...

Awesome Costumer service software!

What do you like best? Very happy about the way that Dixa seeks to eliminate the incitement cherry pick conversations. Easy to implement and roll out. What do you dislike? Not being able to edit flows midway, without having to erase subsequent actions. Show More What problems are you solving with the product? What benefits have you realized? One main problem that has been easy to address with Dixa has been to eliminate cherry picking of conversations/tickets, causing ...

Easy to use, beautiful design and fast interface

What do you like best? Easy to use and fast interface is the best thing about Dixa. Even as a new user the platform is easy to work with and the stability seems to be great as well. What do you dislike? I have worked with Dixa for about 5 weeks now - and so far I can't say anything negative about it. So keep it up! : Show More Recommendations to others considering the product: If you're looking for a tool with a great design, fast responsetime and easy-to-use; this is it! Dixa ...

Easy to use

What do you like best? I like Dixa the most because it is connected to Magento. What do you dislike? That you can't find them members Profil ID in Dixa Show More Recommendations to others considering the product: Easy to use What problems are you solving with the product? What benefits have you realized? interactions with customers through chat, phone and e-mail Response from Trisha Patel of Dixa edit Hi Trine, Great to see that you’re finding Dixa easy to use ...

Easy and understandable

What do you like best? I like that I can get a quick overview of the workload and get back to the conversations I was in. At the same time have an overview of the previous conversations with the users. What do you dislike? The more cases I have opened the slower it is, and it can be very slow when tagging and using quick answers. And if my collague makes a new quick response I have to log out and back in again to be able to access the new template. Show More Recommendations to ...

Kundeservice

What do you like best? Syntes DIXA er meget nemt at finde rundt i, dejlig at mails kommer hele tiden til en What do you dislike? At man ikke kunne vare på messing beskeder Show More What problems are you solving with the product? What benefits have you realized? At man ikke kunne vare på messing beskeder Response from Malte Cats-Abildgaard of Dixa edit Hi, Thank you for the positive feedback! Regarding your concerns on Messenger, I would love for you to get in ...

Fast setup with a devoted and passionate team

What do you like best? The upsides of using Dixa is that all sales support interfaces are collected one place What do you dislike? They are still an upcoming company, and therefore they are still working on many features, but Dixa is a company you can grow and learn with Show More Recommendations to others considering the product: Do it - it has been easy and fast to set up What problems are you solving with the product? What benefits have you realized? Dixa have ...

Operation manager

What do you like best? That you can see previous mails from the customers What do you dislike? That we cannot get agent performance so we can track every single employee how much they reach and who is good Show More What problems are you solving with the product? What benefits have you realized? That we can fast and easily respond to our customers Response from Trisha Patel of Dixa edit Hi Pernille, Thanks for writing us a review : We're actually working on getting ...