Dixa Reviews in September 2026: User Ratings, Pros & Cons

TechBBQ & Dixa

What do you like best? The centralisation aspect of Dixa. It enables internal communication to the next level. What do you dislike? That we can only use the tool a couple of months a year. #Eventlife Show More What problems are you solving with the product? What benefits have you realized? Enabling better customer service Response from Trisha Patel of Dixa edit Hi There, We also like that we can have everything in one place, it makes things so much easier and ...

Extremely helpful team

What do you like best? Dixa takes the questions out of which call to answer or which conversation to answer, with multiple queues and priority settings. It has allowed our teams to be more efficient for this reason, and highlighted further areas we need to change. Right from my first conversation with James, to working with Trish daily, the team at Dixa have been an absolute delight to deal with. Thank you! What do you dislike? The system has been a bit buggy at times, but the ...

The best solution for the call center ever!

What do you like best? Easy to use, nice interface but the most important - it can have any feature you need. Analytics is stunning, a different type of data can be shown. Good with a big number of agents, the conversation can easily be transferred between agents as well as data. The system can be customized in any way you like. No hardware is needed! All you need to work is a headset, which is very comfortable, and the simultaneous ringing is available that makes the whole work process ...

Awesome Costumer service software!

What do you like best? Very happy about the way that Dixa seeks to eliminate the incitement cherry pick conversations. Easy to implement and roll out. What do you dislike? Not being able to edit flows midway, without having to erase subsequent actions. Show More What problems are you solving with the product? What benefits have you realized? One main problem that has been easy to address with Dixa has been to eliminate cherry picking of conversations/tickets, causing ...

Easy and understandable

What do you like best? I like that I can get a quick overview of the workload and get back to the conversations I was in. At the same time have an overview of the previous conversations with the users. What do you dislike? The more cases I have opened the slower it is, and it can be very slow when tagging and using quick answers. And if my collague makes a new quick response I have to log out and back in again to be able to access the new template. Show More Recommendations to ...

Easy to use, beautiful design and fast interface

What do you like best? Easy to use and fast interface is the best thing about Dixa. Even as a new user the platform is easy to work with and the stability seems to be great as well. What do you dislike? I have worked with Dixa for about 5 weeks now - and so far I can't say anything negative about it. So keep it up! : Show More Recommendations to others considering the product: If you're looking for a tool with a great design, fast responsetime and easy-to-use; this is it! Dixa ...

Easy to use

What do you like best? I like Dixa the most because it is connected to Magento. What do you dislike? That you can't find them members Profil ID in Dixa Show More Recommendations to others considering the product: Easy to use What problems are you solving with the product? What benefits have you realized? interactions with customers through chat, phone and e-mail Response from Trisha Patel of Dixa edit Hi Trine, Great to see that you’re finding Dixa easy to use ...

Kundeservice

What do you like best? Syntes DIXA er meget nemt at finde rundt i, dejlig at mails kommer hele tiden til en What do you dislike? At man ikke kunne vare på messing beskeder Show More What problems are you solving with the product? What benefits have you realized? At man ikke kunne vare på messing beskeder Response from Malte Cats-Abildgaard of Dixa edit Hi, Thank you for the positive feedback! Regarding your concerns on Messenger, I would love for you to get in ...

Fast setup with a devoted and passionate team

What do you like best? The upsides of using Dixa is that all sales support interfaces are collected one place What do you dislike? They are still an upcoming company, and therefore they are still working on many features, but Dixa is a company you can grow and learn with Show More Recommendations to others considering the product: Do it - it has been easy and fast to set up What problems are you solving with the product? What benefits have you realized? Dixa have ...

Operation manager

What do you like best? That you can see previous mails from the customers What do you dislike? That we cannot get agent performance so we can track every single employee how much they reach and who is good Show More What problems are you solving with the product? What benefits have you realized? That we can fast and easily respond to our customers Response from Trisha Patel of Dixa edit Hi Pernille, Thanks for writing us a review : We're actually working on getting ...