Dixa Reviews in May 2025: User Ratings, Pros & Cons

Very user-friendly with lots of customer support features suitable for any size business. Recommend!

What do you like best? I like the UI and UX, it is clean, modern and easy to use. Despite, the seemingly "simplistic" look it packs a lot of interesting features for a small online business like ours without breaking the bank on high monthly fees. On-boarding of new colleagues is a breeze as it takes a maximum of 30min for them to understand the fundamentals of Dixa and start using the platform. The fact that you can handle your support queries from many different channels in one ...

A Tour de Force of Brechtian Proportions

What do you like best? I love the simplicity of the queues and the ability to see the emails in it's original form. The team are constantly on board to help you out with issues and are very quick to find a solution. What do you dislike? I wish you could select and delete multiple emails in one go and also be able to change the email to section. Show More What problems are you solving with the product? What benefits have you realized? We are solving the spam situation where ...

All in all a good overveiw

What do you like best? Having a real working search function and tracking availability. With a good overveiw of the agenda and what's tasks that are ahead. Moving from not having any functionallity to Dixa made almost everyting alot easier. What do you dislike? Not being able to deligate conversations to a specifik user and to that user only. Sometimes one user is the only user for a specific case and it's a bit wonky to be able to keep track of that. And external mails to group ...

Simple and Easy

What do you like best? The interface is easy to use and understand. What do you dislike? The insights could be improved to help with monitoring and reporting. It would also be helpful to be able to link DIXA to our internal customer booking system. Show More What problems are you solving with the product? What benefits have you realized? Work flow is distributed more easily, and we can utilise the different flows to effectively organise multiple email addresses across ...

Excellent experience, easy and effective

What do you like best? The best thing about Dixa is that everything is in one place. Chats, emails, calls, FB messenger. And you can view the conversation history easily. It makes me more efficient at my job which in turn gives a great experience for our customers. What do you dislike? The only things I dislike are no forwarding of emails, however you can send a transcript. Show More What problems are you solving with the product? What benefits have you realized? No problems ...

Finally, a true omni-channel platform focused on customer friendship!

What do you like best? From the moment we met with Dixa, we knew they were different from the rest. They take a genuine interest in your business and ensure your requirements will be met with their platform. It continues to be their personalised approach combined with an easy to use platform that makes use excited to use Dixa as our omnichannel partner. Agents and management alike love using Dixa and their team has been here to support us 100% of the way - often going above and beyond ...

Very easy and intuitively to work in Dixa

What do you like best? Best: That conversation is linked. Easy to learn and you only have one system til phone, email and chat. We can make our owns flow Follow up funktion. What do you dislike? I miss an agent with some more rights than now. There is some smaller things, but I am sure the that will be fixed. That you only can write in english in Dixa. Show More Recommendations to others considering the product: It is easy to learn. Fantastic that chat, ...

Extremely helpful team

What do you like best? Dixa takes the questions out of which call to answer or which conversation to answer, with multiple queues and priority settings. It has allowed our teams to be more efficient for this reason, and highlighted further areas we need to change. Right from my first conversation with James, to working with Trish daily, the team at Dixa have been an absolute delight to deal with. Thank you! What do you dislike? The system has been a bit buggy at times, but the ...

Awesome software, just what we needed

What do you like best? All in one solution, for all of our communication channels What do you dislike? Sometime, functions take a little time, but they are always made! Show More What problems are you solving with the product? What benefits have you realized? We now have one system, for all of our customer contact. This has a very nice and easy to use interface. Response from Trisha Patel of Dixa edit Hey Dave, Thanks for the review! We really appreciate your ...

Great solution for Customer Service

What do you like best? The fact that Dixa is omnichannel and let you keep all in one place. The interface is very intuitive and easy to work with. Most of the features are self-explanatory, so not much prior training is needed. What do you dislike? Nothing so far. Some minor issues may occur, but the team tries to fix them right away. Show More What problems are you solving with the product? What benefits have you realized? Customer Service. Being omnichannel, Dixa helps me ...