Dixa Reviews in May 2025: User Ratings, Pros & Cons

Easy and intuitive

What do you like best? The tool is very intuitive and easy to use. Once you have understood the interface, it is all very simple to browse and use in order to solve all the customers' problems. What do you dislike? Sometimes it happens that the dashboard values do not correspond to the real values of use and if a contact happens outside the working hours, the waiting time is obviously very high and this negatively increases the avarage handling time and waiting time. Recommendations ...

simple and dynamic platform

What do you like best? Dixa is the new Customer Support tool, really simple to use, and able to create from small to complex routing to manage your communication. Flexible pricing plan, and really easy to use. Customer support is always available via chat/phone/email and you will always have your account manager supporting you and your team. What do you dislike? After 4 months of usage I didn't find yet any dislike point. What problems are you solving with the product? What benefits ...

Great tool made by folks that understand Customer Service

What do you like best? How easy it is to set up and use on a day-to-day basis. Simplicity is key here and the tool makes it very easy to train new team members. What do you dislike? There are still some limitations around templating and analytics which can slow the team down and make it difficult to monitor performance. However, we're seeing lots of improvements on these points as Dixa work very collaboratively with their customers. Recommendations to others considering the ...

Great customer service

What do you like best? Customer service are always quick to reply, helpful and take criticism and feedback in a friendly and professional manner.They have a separate site for feedback and suggestions to easily organize what to prioritize for functions that their customers want. What do you dislike? Some functions can take a while to develope, even if they can seem like easy tasks to create. The first few weeks was very daunting and chaotic. It felt like it was an uphill battle at every ...

Lovede guld og grønne skove

Lovede guld og grønne skove. Når vi så underskrev så blev vi glemt flere gange, og pludseligt skulle vi selv betale programmere og udviklere til at udvikle signatur, API osv. Og pludseligt skulle vi have et nyt telefon nummer ?????Når vi så vil opsige vores abonnement, så bliver vi ignoreret.Troede ikke denne type virksomheder eksisterede længere .....

Short stay, but lovely support and service and quality.

What do you like best? Dixa makes things, a lot more simple then you would expect. Everything is straightforward, and the task lists and other objects are easy to use. Give it a day and you should be able to know how to do 90% of the things you need :-) We used it for contacting customers, and it made the whole process so easy and you can always find contacts that you have to contact in your contacts list. It gave a good reminder that you should complete your tasks before ...

Dixa is amazing

What do you like best? The ability to quickly swap e-mails / cases between different mail servers What do you dislike? it's hard to get an overview of longer tickets/e-mails without saying "view original mail" Recommendations to others considering the product: Their customer service is quick and amazing. What problems are you solving with the product? What benefits have you realized? Easy sorting between tickets, customer cases and more. Response from Trisha Patel of Dixa ...

Works fine

What do you like best? That it shows information about who the customer has been in contact with earlier. What do you dislike? Sometimes my sound disconects, so the customer no longer can here me. In order to solve this I need to restart Dixa and call the customer again. What problems are you solving with the product? What benefits have you realized? I work as customer service, so it solves the customers' issues. Response from Trisha Patel of Dixa edit Hi May, Thanks ...

Works fine

What do you like best? That it shows information about who the customer has been in contact with earlier. What do you dislike? Sometimes my sound disconects, so the customer no longer can here me. In order to solve this I need to restart Dixa and call the customer again. Show More What problems are you solving with the product? What benefits have you realized? I work as customer service, so it solves the customers' issues. Response from Trisha Patel of Dixa edit Hi ...

Best platform to have requests both questions in one place

What do you like best? That everything is in one place and that it is easy to trace back conversations, chats and so on. It is easy to keep track of the individual customer as it traces back to the given employee who then can follow up and give the best possible service, as the customer does not have to go through multiple employees who might now be aware of the certain situation. What do you dislike? That some functions that would make it easier to navigate or answer faster is not ...