Dixa Reviews in March 2025: User Ratings, Pros & Cons

"Terrific!"

What do you like best about Dixa? Dixa has unique filters that assist with the organization of our call logs. What do you dislike about Dixa? There are times calls can be a bit muffled. What problems is Dixa solving and how is that benefiting you? Dixa connects our office to clients and partners.

"Teamleader in HiFi Klubben, my experience"

What do you like best about Dixa? I have worked with Dixa for 4 years in two different companies and it has been great! Works wonders and improves our productivity a lot. The service level of Dixa is also great What do you dislike about Dixa? Hitting the Enter key sends the message when writing in a chat/facebook/instagram message. results in sending messages by mistake every now and then if a person just wanted to make a line break. What problems is Dixa solving and how is that benefiting ...

"The use of the software is effortless and has great functions for customer service agents"

What do you like best about Dixa? The side conversation, the fact that you have everything in one window and that it's easy to change and adapt with the UX in the flow builders. What do you dislike about Dixa? Your internal comments are still horrible. You need to scroll up to find them or be on the correct conversation. It should be possible to comment on a customer card. What problems is Dixa solving and how is that benefiting you? Easy way for us to handle customer questions and to have ...

"Dixa trumps all over CS Platforms!"

What do you like best about Dixa? The most standout feature of Dixa is its ability to unify customer communication channels in one place while boasting a clean and simple design that makes it easy to navigate. What do you dislike about Dixa? Although I love Dixa, and would recommend the platform to any business that prioritises customer experience, the pricing structure can be expensive when your business changes size. What problems is Dixa solving and how is that benefiting you? The use of ...

"Amazing Idea!"

What do you like best about Dixa? Dixa gives me time to settle down again after an angry partner check-in. It's easy to use. What do you dislike about Dixa? Sometimes calls disappear too fast. I feel the connection needs to be faster. What problems is Dixa solving and how is that benefiting you? I can call from sitting in the US to Germany and it is so easy.

"Ease of use and many functions"

What do you like best about Dixa? There templates support liquid synthax, which is great for creating nice looking templates. What do you dislike about Dixa? It can be heavy inloading sometimes, so it feels like a big database is loading many times. What problems is Dixa solving and how is that benefiting you? Our customer Service both for merchants and shoppers. So B2C and B2B ingoing calls, mails, chats and more.

"So easy to use and great interface."

What do you like best about Dixa? Very user friendly, fast assistance in chat when needed. What do you dislike about Dixa? Sometimes minor technical issues, not loading fast enough etc. What problems is Dixa solving and how is that benefiting you? Customer experience inquiries, SOME handling.

"An intuitive platform for Customer Service interactions"

What do you like best about Dixa? The note-taking and ability to transfer or move to a side conversation is easy and intuitive while maintaining critical information What do you dislike about Dixa? Sometimes it doesn't allocate tickets even when you are available and there are tickets to be had What problems is Dixa solving and how is that benefiting you? The ability to communicate with customer's in a range of different ways makes our availability and response times better

"I would recommend Dixa to anyone managing a Customer Service"

What do you like best about Dixa? Dixa is really easy to use. We have been able to decrease our contact rate with our FAQs page and help center and increase our customers sastifaction. The system enables us to get back to customers quicker but also offer a better service. Very happy with the system. What do you dislike about Dixa? There are some functionalities that could be improved but overall the system is really good. What problems is Dixa solving and how is that benefiting you? We used ...

"Great Customer Service"

What do you like best about Dixa? The customer service team is always there to help you when you are facing some issues. They are very knowledgable and attentive. All integrations in the DIXA Platform are also easy to navigate. What do you dislike about Dixa? Sometimes the DATA has mismatch. I have been struggling with some inconsistencies related to the LWT data on email queues where it shows a high number but in reality it is lower. No one has been able to give me an accurate response on ...