Digital River Reviews in May 2025: User Ratings, Pros & Cons

Appalling service

Appalling service, avoid if possible! I ordered a Carbon x1 and, after customization, was given a slightly longer shipping period that standard spec systems on the Lenovo site of 3-4 weeks. Digital River put the transaction through on my card and the estimated shipping date is now nearly 3 MONTHS away. I tried to use the "Contact Us" facility on their site twice over the last week, no response to either. I have just had the most unpleasant "customer service" experience on the phone with ...

Seems Ok

"Initially thought it was a scam but seems OK" What do I like best? 1. The issue was eventually resolved as I received a refund from the vendor. 2. Excellent, Reliable and Highly Flexible Platform Run By A World-Class Management Team.

When will it arrive?

Ordered a laptop with the promise of shipping within 9 days. Received an email informing me of a delay in shipping about a week after ordering which is annoying but delays can happen. About 5 days after the first delay I got another email informing me of a further delay. What is the point of promising customers a delivery within a time frame if you can't keep your promise. Tried calling digital river as advised, absolutely hopeless. I have never experienced such a poor communication with ...

A definite scam

Date of experience: November 17, 2019

Lenovo/ Digital River - AVOID

Purchased a laptop bag on the Levono website, turns up without the shoulder strap. Rang Digital River as they deal with the customer service side of things; unfortunately I could barely understand the person on the other side of the phone and vice versa. After about 10 minutes we hadn't really gotten anywhere but he did mention a ticket had been raised and to wait for an email - I was dubious. After a week past I had no email so rang again only to have the same communication problems and ...

Lack of response.

Have been trying to get a refund of $16.95 for Isumsoft program-Key Product Finder without any results. Would like a resolution as soon as possible.

SCAM

SCAM! I recently purchased a software license from them and they took money from my account but I never got the license. I hope PayPal will give me some refund. Do not buy from them!!

Terrible customer service

Terrible customer service. Unintelligible agents. Never interested in solving the issue. All you will get is a screen read of information you already had.

"Very solid but inflexible solution"

What do you like best about Digital River? Great end-user support, provided quickly and efficiently for customers purchasing from your store. Simplifies the nightmare of global taxation on Digital and Physical Products. Security is top notch What do you dislike about Digital River? Fiddly to onboard new products Many features standard in other platforms now come at an extra expensive cost. Sales/Vendor support only seem interested in much larger companies. Limited to no self customization ...

Digital River + Lenovo: a living nightmare

I've bought a new 4th Lenovo X1 carbon, which could not boot ! Bad luck but not the least ! First zero star to Lenovo for selling such expensive products for this poor reliability. Then zero star for Digital River: After many emails, for a PC bought on the 8 of August, I have been told, my replacement PC will be sent on the 22th of october (if I'm lucky). No voucher, no product upgrade proposed ... I supposed : "Customer service" is not in their vocabulary ...