Digital River Reviews in May 2025: User Ratings, Pros & Cons

DISCONTINUED

Beware: Scamming customers

Agree with quite a lot of other reviews. They will not cancel the subscriptions and keep charging my card. I also changed payment method to stop them from charging again. They are scamming people.

Digital River are NOT TO BE TRUSTED

Digital River are NOT TO BE TRUSTED. I brought a 24 month subscription to Kaspersky Internet Security on 28th Oct 2020. When Russia invaded Ukraine I contacted Kaspersky and told them to cancel my subscription as due to the invasion I would never trust a Russian company with my data. I informed them that I had removed Kaspersky from all my devices and would never trust them with my security again, On 6th Oct PayPal sent me a transaction statement informing me that Digital River had taken ...

Impossible to request refund

Impossible to request refurnd for Kapersky ... after some success looking up order related to unintended (possible fraudulent) auto-renewal, relevant page on digitalriver site doesn't open anymore, due to too many redirects, oddly same in multiple browsers ... this is a very shady service. I will try to block recent transaction via bank, which happened 3 weeks before existing Kaspersky subscription actually runs out ...

DO NOT BUY FROM HERE

DO NOT BUY FROM HERE unless you are absolutely certain you will not return the product. Absolutely use PayPal to pay. I bought a gaming laptop, realised it wasn’t the right one for my needs and tried to cancel my order. Customer service told me my order had already been processed, but I could either refuse delivery or return it, once it arrived. I proceeded to refuse delivery. The system tracking available in the shipping confirmation email told me that it had been returned to the ...

No option to leave a minus rating

No option to leave a minus rating, thieves stole £55 out my bank and ignore all communication for refund, I don’t even know what the payment was for

Worst customer service ever.

Worst customer service ever. It's a shame for Lenovo that collaborates with them. I won't buy any of their products again, just because of digitalriver. Much frustration and I still have not received my item. They do not answer emails, they do not provide useful information on the phone, they do not let me go there and pick up my item, and they hung up the phones. No

They got me

they got me. took my money and never sent my order. Sad that this can happen with registered company with access to charge your card and can never send the order with no consequences

Worst thing! Had to shift card

You can not cancel this abonnement!

Scammers!

Scammers! They collected a laptop from me (returned) on 10th August and are claiming that they haven't received it. Funny how they managed to receive the £16 sleeve, which was returned along with it!!! I wish I'd read these reviews before buying, seems like I'm not the only one. I have a full video from my doorbell cam showing the courier clearly collecting the laptop. After sending them this evidence they have simply stopped responding.

DO NOT BUY FROM THIS COMPANY!!!!!

DO NOT BUY FROM THIS COMPANY!!!!!! Recently purchased a computer on 30/8 and instantly realised I had ordered the wrong one for my son, so cancelled same day. As item had already been processed,as advised by DR I refused to accept the parcel when it arrived the following day. I sent the email from DHL as proof, showing the date and time that they tried to deliver, but I had refused the item. Despite them saying that it was in the hands of their internal team and would be refunded with 3 ...