Digital River Reviews in May 2025: User Ratings, Pros & Cons

DISCONTINUED

Flawless experience - top marks.

Having read the reviews, I was quite concerned, but ended up being pleasantly surprised. Ordered a laptop to spec via Lenovo's Irish site and it was delivered from Hong Kong ahead of the estimated delivery time. Moreover, e-mail updates were frequent and precise. Flawless experience - top marks.

Utterly hopeless if even the slightest thing goes wrong

Ordered a laptop on 25th Feb. The website says "ships in 1-2 days" but this is just not true. It shipped on 6th March. In fairness it arrived on 7th March. It was pretty much dead on arrival. "Fan Error" which meant I had to plug in an external keyboard to override the error, but left it in limited performance mode. Contacted Digital River, who told me to speak to Lenovo support. They took 3 days to basically say "Yes, it's broken, send it back, here's a sick note". No kidding. So ...

Purchased a copy of VMWare Fusion via…

Purchased a copy of VMWare Fusion via Paypal and cannot retrieve the license key as Digital River does not recognise the Paypal transaction. Cannot find a way to resolve this on the Website and cannot find a contact phone number as their website is ridiculously difficult to navigate for end user customers.

Robo

My name is Silvia and they have charged my account €72.99 from Digital River Ireland LTD that I do not agree I request an immediate refund

Impossible to cancel a Kaspersky subscription

I have tried to cancel a Kaspersky subscription but cannot get into their system. Is this a scam company?

Scammers

Scammers. I tried to cancel the "renewal" of subscription I have no interest in and I just got billed. Who are these people and how do they get away with this form of theft?

total scam stole my funds

total scam stole my funds. will not refund or contact me. my bank held them up for 4 days and tried to stop them "no luck" Bank will refund me but is intent on getting reinbursed by My Commerce legally. THIS IS FRUAD DONT USE THEM

DO NOT BUY LENOVO PRODUCTS OVER THE LENOVO WEBSITE! Customer service is horrendous if not borderline criminal!

I bought a Lenovo Laptop over the official Lenovo.com website in Germany, but apparently it is then handled by digital river. The customer service a disaster, bordering on criminal! I will never order a device through Lenovo.com again! Problems: - Online I could not view or cancel my order. - On the invoice they write on the delivery date the day it was shipped instead of the day it arrived (and then they say I have not contacted them with my problem. within the two weeks, even though the ...

So It is three years later and my…

So It is three years later and my product stopped working during warranty. I still get ignored when I'm sending weekly reminders of the case. I do this because they can say I forgot to get my product otherwise. Digital River doesn't do Lenovo customer service anymore, so they dropped my case. Never buy here as things break you won't get your warranty. EDIT: Response to Digital River's response. At the time I started the whole process Digital River was the customer support. You cannot push ...

delays

i have ordered a lenovo legion slim 7i on the 26 of january with delivery promised in 2 weeks,during these 2 weeks i checked the order status and saw the delivery date changed from 2 weeks to the 12 of february, also the price of the notebook lowered by 100 euro sended an email asking if they could also reduce the price of the one i have ordered ..no aswer, sended another one.. no answer, so i waited till the 12 of february thinking atleast i would have the notebook.. but no. checked the ...