Dialpad Talk Reviews in June 2026: User Ratings, Pros & Cons

User Review

What do you like best? I like the transcription feature A LOT - really lets me concentrate on being in the "Now" in the conversation as I know the transcript after the call, especially the "key moments" feature where buzz words pop up in the transcript, will be there to help organize my follow up. What do you dislike? I have to click twice on a phone number after integrated into my Outreach app to make the call. Make it one click. Recommendations to others considering the ...

I would not go back to land line

What do you like best? The user ability and API of DP is diff amazing. What do you dislike? Drop phone calls is really annoying when you’re talking Recommendations to others considering the product: Make sure your internet speed is up to date What problems are you solving with the product? What benefits have you realized? Customer quality control recording

Great service and very useful for when travelling

What do you like best? Possibility of using while travelling and the ability to forward texts What do you dislike? Not being able to reply to texts with a cell number while keeping the Dialpad number as Caller ID What problems are you solving with the product? What benefits have you realized? Ability to be "phone free" and the ability to reply to texts and talk on any device at any time.

The Swiss Army Knife for Salesmen

What do you like best? I love the integration capabilities (Salesforce) as well as the ability to both talk and text. What do you dislike? Calls drop. Weird delays and lags sometimes when I call from InsideSales. Recommendations to others considering the product: Definitely a staple of any salesforce in the modern world. What problems are you solving with the product? What benefits have you realized? Some problems include calls dropping, delays, and lags. Benefits are ...

Works but is kind of annoying

What do you like best? I can still send text messages. The other call software we use, Aircall doesn't allow texting. What do you dislike? The app is annoying in small ways like it won't let you clear your history so you have to look at all the random spam numbers. It sometimes won't let go of the notification even though I've looked at everything so that obnoxious notification on the icon stays there until I just close it for a few days. What problems are you solving with the ...

Great Software - If You Pay

What do you like best? I have the free version of Dialpad. I like the convenience of calls and conferencing from my computer. The conferencing features are excellent for short-term meetings. What do you dislike? I don't like that meetings are capped at 45 minutes if you don't pay for the upgraded software. I don't like that meeting transcripts aren't available to me either. Those are features I definitely would like! What problems are you solving with the product? What benefits ...

Dailpad is easy to use

What do you like best? Dialpad is easy to use. I have no complaints. I have never had any issues using this application. It does exactly what i need it to do. What do you dislike? I have no complaints about this application. What problems are you solving with the product? What benefits have you realized? I love being able to use this app not at work. I can answer my work calls, when not at work, without having to give out my cell number.

Great modern voip service provider

What do you like best? The user and admin UI are both very elegant and easy to work with. I like the baked in integrations with common applications like G Suite, ZenDesk and HubSpot a lot. SMS/MMS and contact management is well done and the newish AI feature is very cool. It transcribes calls and then you can report on them to search for keywords and report on sentiment, etc. What do you dislike? The only deficit that concerns me is probably solvable, but if you use multiple devices ...

Minimal chat program

What do you like best? It's good for contacting people outside the company but for internal use it lacks to other platforms. What do you dislike? No file transfer capabilities. Painful to try and find old conversations as well, it is there but much harder than other platforms Recommendations to others considering the product: You need to have file sharing capabilities not just load images and be able to handle large files submission. What problems are you solving with the ...

It works

What do you like best? I can calls remote using my office number without having to use an old physical phone. What do you dislike? Connecting to audio can be a major pain sometimes What problems are you solving with the product? What benefits have you realized? Getting rid of our historical desk phone