Dialpad Talk Reviews in June 2026: User Ratings, Pros & Cons

Versatile and comprehensive

What do you like best? I like that it is online and I can access via home office or on the go. What do you dislike? It is a little tricky managing the different devices that I have it installed on and notifications. Recommendations to others considering the product: I love that you can use it on multiple devices and have your office with you wherever you are. What problems are you solving with the product? What benefits have you realized? transcribing and recording ...

Really efficient and easy to use

What do you like best? I like the AI reporting showing the metrics highlighting the different statements and messaging What do you dislike? the AI - isn't accurate - the call script can be improved What problems are you solving with the product? What benefits have you realized? its good for reporting and analytics

This is the best tool I have ever used for communicating with company personnel.

What do you like best? That you can send a note or talk to an individual or a group. What do you dislike? I have found nothing that I would describe as a detriment. What problems are you solving with the product? What benefits have you realized? Inter-office communications have never been easier. Being able to forward all communications to your cell is a wonderful attribute if you are out of the office and someone needs to get in touch with you urgently.

Who needs all the expensive phone system equipment when you can simply get Dialpad Talk

What do you like best? It is the easiest phone system I have ever set up for one of my businesses, and with literally no equipment. What do you dislike? If someone doesn't recognize the caller ID associated with our numbers, it looks like it comes from the small town of Wanette, OK. People associate it with a robo-caller or solicitor so they don't answer What problems are you solving with the product? What benefits have you realized? Professional phone system for my business ...

Very easy to use and communicate efficiently with each other and customers.

What do you like best? G Suite Integration, VoiceAI, Call & Text, Analytics, What do you dislike? There is nothing at the moment that we dislike. Recommendations to others considering the product: Easy to use and implement. Integration with G Suite makes communication a breeze. Unlimited talk and text in the US & Canada. The option to view a summary of calls and have transcripts available is a great and helpful new feature. What problems are you solving with the ...

Dialpad is flexible, scalable, and feature rich

What do you like best? Text, Analytics, and Mobile+Desktop apps make this a highly functional and flexible cloud-based VoIP solution. What do you dislike? Occasionally a text will not go through. I also think that support can take longer to respond than I like. Would be nice if they had a live chat feature that could address my issues more immediately. They will get back to you, but sometimes it can take a day. That said, I rarely have issues. What problems are you solving with ...

It's the most complete phone client I ever used

What do you like best? I like that I can access all my contacts and share them across my organization. Also it is good that when I open a contact I can see all their data, including emails. Last but not least, being able to interact with a number that is local to my clients is awesome. What do you dislike? On my desktop if I close it accidentally, it wouldn't wake up upon a call, as it does on my iPhone. What problems are you solving with the product? What benefits have ...

Very good tool

What do you like best? Because you just need an earphone to use this tool What do you dislike? I think I don't have a point to dislike the tool. What problems are you solving with the product? What benefits have you realized? Dialpad makes me free because sometimes I also can answer a call from my mobile. This is very helpfull.

Great VOIP Solution

What do you like best? Ease of setup and use is what was very appealing to me. I was able to roll this solution out within weeks and not months like it did with other providers. What do you dislike? The only hiccup is the need to create multiple offices. Since my primary use case is a service desk and I wanted a better way to control my call center under one configured global office. This was not possible because if I needed a number in europe as the dial in number it would require ...

Dialpad

What do you like best? Dialpad is super convenient for work, not being stuck to my desk or rambling around with call forwarding this is such a perfect app for my line of work, which requires me to hardly ever be in the office What do you dislike? I dislike the poor HD Voice system, I always have dial pad call me and “transfer” the call, my cell carrier works just fine on VoLTE. I have att What problems are you solving with the product? What benefits have you realized? I am ...