Dialpad Talk Reviews in June 2026: User Ratings, Pros & Cons

Easy Business Communication

What do you like best? I really like how we can share communication, including texts, across our entire office! What do you dislike? While it's not really a dislike of Dialpad per se, the fact that some 2FA methods know that my Dialpad number is not a true SMS phone number. Recommendations to others considering the product: Consider what you're going to be using it for. I tried to implement it for shared 2FA texts, but not every bank works well with Dialpad What ...

Dialpad Is A Must Have

What do you like best? Dialpad operates like a cellphone, Its just perfect. It is very versatile. It makes what we do much easier and with Dialpad there is no need for another app similar in nature. Dialpad gets the job done. I like the weekly reports, it helps in more ways than one. What do you dislike? I wish it allowed for documents to be set to another, but that is minuscule. That's really the only thing, other than that Dialpad is perfect and every company must have Dialpad ...

Works as advertised

What do you like best? Reliable, good call quality and simple to use. Plenty of functionality What do you dislike? Mobile & desktop app sometimes are a bit slow and animations hang when calls are abruptly disconnected. Recommendations to others considering the product: Setup a call forwarding number if you’re going to away at your desk so it rings your phone when bc there’s a call (if you don’t have a data plan on your phone) very useful! What problems are you solving ...

Easy to use

What do you like best? I like how diapad is integrated with Salesforce and allows me to make all my calls from Salesforce. I like the option of sending text messages from dialpad as well. Easy to switch devices between my laptop and cellphone. Easy to put DialPad calls on do not disturb. What do you dislike? Nothing that I can think of at this time. Recommendations to others considering the product: Highly recommend Dialpad as it sinks in well with other software. Reduces ...

Dialpad is a great utility

What do you like best? I like that recording of each phone call. The call history is also great too and the tracking of emails as well. All great features of the application. What do you dislike? I don't understand why there's a memo like entry after recording who I've spoken to. It's seems redundant. Sometimes the connection gets dropped, or there's a delay in the conversation, which sometimes makes it a little bit frustrating. What problems are you solving with the product? ...

Awesome virtual phone service

What do you like best? The user interface and reliability is awesome. I've found new hires take DialPad on very easily and excel at high volume calls. The mobile app is a huge plus that I couldn't live without. The fact DialPad can easily connect an entire remote team through departments and coaching groups is nice as well. With our business, it's important to be able to take calls at any time, and the Dial Pad platform makes this super easy across the board. What do you dislike? ...

Dialpad is a go to!

What do you like best? I love that you can have multiple departments as well as multiple agents. This allows the freedom for our employees to connect to all relevant departments. On top of that, I love that you can also go "Off Duty" so when you are not on the clock you can actually unplug from work and not worry about having to answer the line. Lastly, I love the transparency of being able to see which agent talked to who and automatically syncing to salesforce. All in all, I would say ...

Best dialer

What do you like best? accessible through mobile phone. whenever i am engaged on a call, there's an icon on my computer that i am on a call. What do you dislike? there's nothing to dislike about dialpad. i dont find anything wrong with dialpad. this is perfect for me. Recommendations to others considering the product: Dialpad talk is really easy to use. very intuitive and it works like wonder. it is easy to use. accessible through mobile phone. whenever i am engaged on a ...

Love Dialpad

What do you like best? I love how easy it is to look people up, save contact info. Ping people when they don’t pick up the phone. It’s very convenient for those who makes lots of calls and stores lots of numbers. What do you dislike? I love the software. No dislikes as of yet. Recommendations to others considering the product: Use it What problems are you solving with the product? What benefits have you realized? Saving cell phone numbers easier. Pinging ppl who ...

Amazing expirience

What do you like best? Support is on top of everything. Service provided by Dialpad is excelent. What do you dislike? Bugging rarely but Im sure everything will be OK soon. What problems are you solving with the product? What benefits have you realized? We are using Dialpad for our dispatch service