Dialpad Talk Reviews in June 2026: User Ratings, Pros & Cons

Easy, way to call client's quickly or send a text if they don't answer

What do you like best? The texting feature is the best. If a coworker or a client doesn't answer and you need to get a hold of them, you can just send a quick text so they know it's urgent to call you back. What do you dislike? If someone calls me, it seems like it only rings for a short amount of time before I can get to answer it. What problems are you solving with the product? What benefits have you realized? If I take a call on my computer and it's hard to hear, I can ...

Great Small Business Solution

What do you like best? Easy to set up and for new employees to use. Doesn't require a lot of special training. What do you dislike? Not all things can be customized by the user and sometimes it takes a couple attempts for support to get it right. What problems are you solving with the product? What benefits have you realized? Love that I can delegate my calls to an Executive Assistant.

Does the job without issues

What do you like best? Call quality is clear. No downtime so far, which was a big issue with our previous system. Easy to use and intuitive. Settings are easy to change as needed. I can set up multiple outgoing messages and switch between them easily. Choice of speaker, ringtone, hold music, etc is very nice. Very full featured. Easy to record conversation when needed, so you don't have to record all the going through voicemail and ringing when you need to keep a recording of your call ...

Dialpad Review

What do you like best? I like that diaplad allows us to transfer to departments that are not in our building. It is also helpful that we are now able to securely text clients and vice versa to share information and to get a hold of them. Another thing I have found helpful is the vi technology. Our voicemails are transcribed and emailed directly to us which makes it easy to keep track of, even if we are not in the office. I like that we only have 1 phone number as opposed to having a ...

Great virtual phone system

What do you like best? Dialpad is super easy to use. We use dialpad for our entire virtual team. Its easy to set up and go. What do you dislike? Billing practices. Dialpad was overcharging us for months and we did not know it. If you remove an extension, they still bill you after the extension was removed unless you contact customer support. This has since been fixed but was a true hurdle with us and Dialpad. Recommendations to others considering the product: Great phone ...

Dialpad Works if you work it!

What do you like best? I make calls and texts daily to speak to prospective students and current students. Making the calls and texting from my desktop makes these communications easier. What do you dislike? The contact information doesn't always sinc up throughout the platform. The transcriptions are not always accurate. Recommendations to others considering the product: Great Service that meets all my communication needs. What problems are you solving with the ...

Useful tool, good interface, comes with an App

What do you like best? Useful options: texting, call recording / transcribing, voicemail, flagging. Excellent for managing multiple inbound calls and can set up accounts for administrators. What do you dislike? Needs better Contacts listing and organization. Sometimes you can't access a list of all the contacts easily it would just display only recent or frequent contacts. What problems are you solving with the product? What benefits have you realized? Texting staff and ...

Amazing Cloud-Based Phone System

What do you like best? I love the ease of use when it comes to dial-pad, and how intuitive all of their apps are. What do you dislike? I have yet to run into any negatives when it comes to using the platform as a Phone Service Recommendations to others considering the product: All around great tool for internal phone systems, especially when working Remote! What problems are you solving with the product? What benefits have you realized? We use Dialpad for outbound ...

Dialpad played a crucial role in transistioning our remote work team

What do you like best? Dialpad has ease of access for our team. The texting feature is a major asset. Our department calls are also easy to track & mitigate. What do you dislike? Many times dialpad does not connect well or if more than a few users are on the system it wont connect. What problems are you solving with the product? What benefits have you realized? The problems we solved upfront was our team needed a VOIP to work from different locations. It allowed for ...

Great Service for the cost!

What do you like best? Lots of features at an affordable price point. They have an app that works well on my cell phone as well. What do you dislike? Not always the most stable and sometimes there is a little bit of a delay. What problems are you solving with the product? What benefits have you realized? We are not working on any current problems.