Dialpad Sell Reviews in June 2026: User Ratings, Pros & Cons

Great Voice Intelligence Tools

What do you like best? I like that Dialpad is pretty accurate with its live transcriptions, recommendation cards, and analytics. I find it especially useful when I'm on a call and can't remember what a customer had said and I can scroll up for the information in the transcript. What do you dislike? The transcription isn't quite as good for the voicemails- sometimes it's way off but provides quite a laugh. What problems are you solving with the product? What benefits have you ...

Efficient Tool.

What do you like best? The efficiency and utility of the app! . What do you dislike? Sometimes it's hard to sync the phone and desktop app. Recommendations to others considering the product: It's very efficient and easy to use tool, will definitely improve your company communication. What problems are you solving with the product? What benefits have you realized? Communication through the company has become much easier.

Dialpad Sell it's so easy to use.

What do you like best? I can't stress this enough. Dialpad sell is not the exception to the rule; this software is very simple to use and to work around and I would strongly recommend it to anyone. What do you dislike? The fact that we can't make international phone calls to numbers outside of the U.S. What problems are you solving with the product? What benefits have you realized? My consumers get immediate attention and responses to their questions.

Sell used as a Call Center

What do you like best? We use our sell license for a 24/7 call center. The analytics are so helpful for use to see call volume. What do you dislike? We only have one agent on call 24/7, if the agent allows their status to go unavailable, calls do not go through. This can happen if the agent missed calls if they stepped out. We had to train them to make sure they check their status when they return to their desk. What problems are you solving with the product? What benefits have you ...

Dialpad is great!

What do you like best? The customer service of Dialpad is unmatched. We love the customer service we receive. What do you dislike? To be honest, I can't think of anything that comes to mind. What problems are you solving with the product? What benefits have you realized? We love the speech coaching!

Easy to use. Integrated with the enterprise phone book

What do you like best? Easy to use. Integrated with the enterprise phone book What do you dislike? Nothing. A bit better introduction to all the wonderful features. Recommendations to others considering the product: We use Dialpad. It is best because it is simple to use. Pleased do not make it complicated. What problems are you solving with the product? What benefits have you realized? Easy to call contacts

Great Dialer!

What do you like best? Dialpad is a great dialer option. They have been very consistent in working with us to improve the platform, and they've made great advances in their capabilities. They're speech coach is particularly helpful. What do you dislike? They're Vi (speech to text) still requires a lot of work. The post-call speech to text is subpar at best, and the in-call speech to text is pretty unreadable. What problems are you solving with the product? What benefits have you ...

Great overall value for a useful communication tool

What do you like best? Super easy to use and also easy to get up and running. New features and improvements are added often. I like that I can use any of my desk phone, iPad, laptop or mobile phone to communicate and always protect my personal number. There are a variety of useful settings and analytics to measure inbound call performance and also features to handle calls in queues in a professional manner. The analytics tool has been getting a lot of attention from Dialpad recently and ...

Great product that is cloud-bssed

What do you like best? Capability to move from app to app and devices. Remote work is awesome. What do you dislike? Nothing really. Overall it's awesome. It is cloud based so the connection isn't as stable. Recommendations to others considering the product: Please do a demo. You will love it and it will greatly help your team. What problems are you solving with the product? What benefits have you realized? Being able to text clients from a central number and not my number

Dialpad Review from Heather

What do you like best? Call recording and summary very quickly after getting off the phone. What do you dislike? Sometimes slow to refresh in the app. Salesforce integration could be improved (i.e. always being able to link to a case instead of having to manually do it depending on where the call came from)> Recommendations to others considering the product: n/a What problems are you solving with the product? What benefits have you realized? Recording calls and being ...