Dialpad Contact Center Reviews in June 2026: User Ratings, Pros & Cons

Superior VoIP Service

What do you like best? Dialpad Support is very quick to respond to issues and are very active and engaged in helping to find a solution as quickly as possible. I've had nothing but swift and pleasant experiences when contacting them. As for the service itself, it has mostly been a flawless experience. I've used other VoIP services in the past that have had many frustrating issues that I haven't seen present while using Dialpad. What do you dislike? Thus far, I haven't found anything ...

Love Dialpad. Probably the easiest phone conversation software that I've used.

What do you like best? It's easy to record calls to review later on. Never had any connectivity issues with anyone I'm talking to. What do you dislike? Not much to dislike on Dialpad to be honest. It's very easy to use. What problems are you solving with the product? What benefits have you realized? I'm easily able to chat with anyone I schedule demos with or with following-up with current clients.

Dialpad support is awesome

What do you like best? I like that Dialpad provides me with a direct line along with a pool line for our incoming customer calls What do you dislike? I dislike the most recent update because it seems to be damaging the desktop app Recommendations to others considering the product: Keep up the awesome support! What problems are you solving with the product? What benefits have you realized? Dialpad support is there when we need them and quick to answer questions

Love this software for our business VOIP services!

What do you like best? I love the HubSpot integration and the easily searchable history/notes. What do you dislike? Every once in a while it will glitch, but it is usually resolved quickly. Recommendations to others considering the product: They are quick to help when you need it. They will investigate your issues thoroughly. What problems are you solving with the product? What benefits have you realized? No current problems. Their support team is quick to help.

Lots of Glitches with Dialpad

What do you like best? It is easy to use when it is working. You can text or call from your computer making things work faster. What do you dislike? It is always down and has a lot of glitches. The company has to send out "working on dialpad issues" frequently Recommendations to others considering the product: Work out the glitches. What problems are you solving with the product? What benefits have you realized? Quick and easy communication