Dialpad Contact Center Reviews in June 2025: User Ratings, Pros & Cons

Dialpad is quick, Efficient and Extremely easy to use.

Dialpad is great!

What do you like best? I like how easily is was to transition from a landline system to an internet based system. It's so much easier to respond to crews personally and update station managers and dispatchers in a group chat. What do you dislike? Sometimes my calls drop, or goes automatically on default mode and I can't hear my phone ring. Sometimes I click to answer the phone and it puts me on off duty. Those are the only glitches so far but, overall I love the online system. ...

Dialpad Changed our Business for the better!

What do you like best? By providing a secure, holistic, user friendly, VOIP platform - we were able to transfer from hardwire desk phones to soft phones easily and gain user adoption extremely quickly. It has great analytics, ability to record calls, ability to live coach and listen, AND the AI functionality to see call transcripts in real time is super cool. You can set calling cards to remind your sales staff of certain points to touch simply by a Keyword being said in their ...

Work from anywhere and easy to use

What do you like best? I love how easy and quick it is to set up a call center and at the same time make edits to a call center when needed. When a world event happens and the sales/customer service team wants to implement a new routing strategy, or new messages, I can get it set up in under 20 minutes. What do you dislike? It is very nice to have the ability to just record a new message prompt in their admin portal, but you are unable to download it after to use in other locations if ...

Operations Manager

What do you like best? Easy to use, user friendly, sound quality is good What do you dislike? Sometimes the service cuts off and international calling is not great Recommendations to others considering the product: It is very user friendly What problems are you solving with the product? What benefits have you realized? Having multiple users and being able to communicate

Dialpad Accela

What do you like best? I can use in any platform, read the transcript to get information, and get real-time suggestions on how to direct the conversation. What do you dislike? I had sometimes issues with the headphones I was using to answer the call. It was a bit complicated to set up the one I wanted to use if it was different from a headphone I used to listen to music for example. What problems are you solving with the product? What benefits have you realized? I can get any ...

Dialpad Helps Me Beat My Competitors

What do you like best? Dialpad Support is very easy to setup, use, and administer. Its capabilities with Voice Intelligence, ability to send/receive text messages from call centers, and mobility set us apart from our competition supporting our desire to provide world class service. What do you dislike? No service & application is perfect; and as much as I like Dialpad I do have a few dislikes. Specifically, its ability to export reports. Dialpad has a great analytics dashboard; but if ...

Good but can use improvement

What do you like best? I like having everything I need in one area What do you dislike? It is difficult to do conference calls and calls often drop when doing a conference call. What problems are you solving with the product? What benefits have you realized? They have a help bar in the app that really helps when confused

Superior VoIP Service

What do you like best? Dialpad Support is very quick to respond to issues and are very active and engaged in helping to find a solution as quickly as possible. I've had nothing but swift and pleasant experiences when contacting them. As for the service itself, it has mostly been a flawless experience. I've used other VoIP services in the past that have had many frustrating issues that I haven't seen present while using Dialpad. What do you dislike? Thus far, I haven't found anything ...

Best call center software I've ever used

What do you like best? I've used many different systems from Jive to 8x8. This is by far the most intuitive from both the admin and rep side. Very easy to add/remove agents from queues. The weight system for determining which agent has higher priority is awesome. Support is very quick to respond, unlike most - they have a live chat where you can ask questions. The analytics system is robust with many different filters to use. Calls aren't only recorded but they have a nifty voice ...