7.9
Spot Score
Desku Reviews in June 2026: User Ratings, Pros & Cons
#1 OmniChannel Customer Service Software
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Desku Reviews & Ratings
Spotsaas Editor’s POV
Desku offers a robust solution for businesses looking to enhance their customer support through live chat and AI automation. Its seamless integration with social media platforms is a notable advantage.Read more
Desku pros and cons
Live chat functionality
AI-powered chatbot
Social media integration
Unified customer support
Limited customization options
May require third-party integrations
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Showing 21-30 out of 30
AU
Anonymous User
01/19/23
"Best help center dashboard"
What do you like best about Desku.io? DesDesktop.io has one of the best automated messaging system that quickly identifies customer issues and leads them to the most qualified agents. Besides, broadcasts keep the audience informed with timely updates which maximizes sales potential.
AU
Anonymous User
01/19/23
"Best help center dashboard"
What do you like best about Desku.io? DesDesktop.io has one of the best automated messaging system that quickly identifies customer issues and leads them to the most qualified agents. Besides, broadcasts keep the audience informed with timely updates which maximizes sales potential.
JR
Jairo R
12/05/22
"Simple, Easy and Intuitive."
What do you like best about Desku.io? The value proposition is the number of enterprise features provided at SMB price point. The user experience is excellent and provides all you need in a help desk and more.
JR
Jairo R
12/05/22
"Simple, Easy and Intuitive."
What do you like best about Desku.io? The value proposition is the number of enterprise features provided at SMB price point. The user experience is excellent and provides all you need in a help desk and more.
SR
SEBASTIANO R
11/26/22
"We have finally received the long awaited SaaS suite, which combines the products we need"
What do you like best about Desku.io? Our long awaited SaaS suite has arrived, with all the products we need, integrated, including the BOT. What do you dislike about Desku.io?
SR
SEBASTIANO R
11/26/22
"We have finally received the long awaited SaaS suite, which combines the products we need"
What do you like best about Desku.io? Our long awaited SaaS suite has arrived, with all the products we need, integrated, including the BOT. What do you dislike about Desku.io?
DD
David D
04/06/22
"Beware ServiceDesk Plus, there are alternatives brewing in the horizon!"
What do you like best about Desku.io? having been a support person myself for many years and having worked with several, well established and strong HelpDesk solutions I could not believe that the "new kid on the block" could deliver, not only by seeing what can be done already but hearing from the developer himself where this tool is going leaves me extremely satisfied, now I have to be honest and admit that I will work a use case around this SaaS because I had no plans to offer this but I ...
Read more
DD
David D
04/06/22
"Beware ServiceDesk Plus, there are alternatives brewing in the horizon!"
What do you like best about Desku.io? having been a support person myself for many years and having worked with several, well established and strong HelpDesk solutions I could not believe that the "new kid on the block" could deliver, not only by seeing what can be done already but hearing from the developer himself where this tool is going leaves me extremely satisfied, now I have to be honest and admit that I will work a use case around this SaaS because I had no plans to offer this but I ...
Read more
HS
HM S
12/25/21
"Perfect solution for Customer's Helpdesk"
What do you like best about Desku.io? I mostly like the simple and very functional Live Chat and Client's Ticket management of Desku.io. I also like the customer, agent, and department management. The user interface and the dashboard are very clean and navigation friendly.
HS
HM S
12/25/21
"Perfect solution for Customer's Helpdesk"
What do you like best about Desku.io? I mostly like the simple and very functional Live Chat and Client's Ticket management of Desku.io. I also like the customer, agent, and department management. The user interface and the dashboard are very clean and navigation friendly.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].