Deskero Reviews in May 2025: User Ratings, Pros & Cons

Interesante sistema de help desk

What do you like best? Sistema de soporte y atención al usuario muy completo, que incluye casi todas las características que se podrían necesitar de cara a soporte a usuario. Se adapta perfectamente a cualquier tamaño de empresa de soporte, tanto para pocos usuarios como para una empresa grande. Formato web con lo cual se puede utilizar en cualquier dispositivo incluso con pocos recursos, lo cual además facilita la movilidad. Integra varias herramientas útiles como chat, conexión remota, ...

Software de atención y soporte muy completo

What do you like best? En un entorno integrado podemos realizar el soporte a usuarios mediante sistemas de tickting, así como mantener una base de datos de conocimiento, FAQs, Wiki de soluciones, etc. La parte del usuario para crear tickets es muy intuitiva lo cual es muy importante ya que muchos usuarios no poseen conocimientos generales de informática. La interfaz web también es un grado a su favor ya que permite su utilización en cualquier sistema y sistema operativo, incluso en ...

Sistema de tickets para soporte a usuarios

What do you like best? Lo mejor es que se puede centralizar todas las peticiones de soporte vengan de la fuente que vengan, bien sea directamente de la plataforma como de redes sociales como twitter, facebook, etc. Si se alimenta la base de datos de ayuda esta resulta muy potente y actúa como fuente de conocimiento. Muy útil la posibilidad de chatear online con el cliente para ofrecer soporte en directo. Además, en líneas generales la interfaz es muy clara y limpia y facilita su ...

Good Help Desk Tool

What do you like best? The system is quick and efficient. Deskero allows you to measure, so that you can manage. Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues! What do you dislike? I can't seems to find anything that I dislike with this Platform. Recommendations to others considering the product I think they are going in the right direction and I hope they will soon be competition. What business problems are you solving with the ...

Solid but not perfect

What do you like best? Helps manage clients in an easy to learn manner What do you dislike? Lacks some features of competing products What business problems are you solving with the product? What benefits have you realized? Client management

Simple and easy to use

What do you like best? Simple to use and configure, but it has all the elements we need, the reports it generates are very good and the integrated chat is excellent and very useful. What do you dislike? A few things were not laid out in the portal the way I would do them, the best way I could describe them is that they are a little bit ver complicated. Despite that, the support was there all the time to answer my questions and resolve all the issues. What business problems are you ...

Useful software for customer service

What do you like best? The best is the fact of tracking all customers’ requests in a single, easy-to-use software What do you dislike? There weren’t many negative reviews for Deskero, but some users said that the mobile app needs further development to make it more user friendly. What business problems are you solving with the product? What benefits have you realized? The app for mobile

Using for customer support

What do you like best? I like the efficiency of the program, it makes seeing overall ratings/performance in terms of products and services so we know what is working and what to improve. What do you dislike? My only complaint is the pricing, but otherwise it is great. What business problems are you solving with the product? What benefits have you realized? It helps keep everything organized, so that keeping track of important customer data does not eat up a lot of work time. I realized ...

Amazing Helpdesk Software

What do you like best? I love all the features! There is nothing I don't like about it! Maybe it would be nice to have SMS Integration so it would be nice to keep the customers informed about the important issues beside the email.So easy to use and complete value for your money! Improves the communication so effectively! Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues! What do you dislike? Cons A few things weren't laid out in the ...

Very simply configuration and used ticketing app

What do you like best? Easy configuration and best solution also in free mode. User friendly What do you dislike? a dire il vero stiamo usando la versione free del prodotto, fa molte cose e non ci sembra esserci nulla che non vada. What business problems are you solving with the product? What benefits have you realized? We use it to solve internal IT problems, with the least amount of time