DERDACK Enterprise Alert Reviews in May 2025: User Ratings, Pros & Cons

Enterprise Alert - Advanced, Powerful, Reliable, Easy to use

What do you like best? We have been a loyal customer since 2012 and absolutely love the capabilities, ease of integration, reliability, design, ease of use and stability of Enterprise Alert. It is so refreshing working with such an amazing team of experts and enjoy such world class professionalism. What do you dislike? My ex wife :) since I have no complaints or dislikes towards the product or the company. Recommendations to others considering the product: Be prepared to be ...

Derdack Enterprise Alert: Finally easy and reliable alerting instead of "fire and forget

What do you like best? I mostly like the easy way to integrate different tools for monitoring and IT service management into Enterprise Alert. I never before experienced faster times to be productive with a solution like EA. The second thing I really enjoy is how fast my problems with the product have been solved by support and also how fast improvements find their way into the product. What do you dislike? I don't like that the product is so easy to implement, integrate and ...

Enterprise Alert enhances our On-Call Scheduling and Alert Management

What do you like best? Public visibility of on-call schedules for many teams. Team members can self manage on-call calendars and swap schedules without having to involve us, keeping the on-call page up to date. Integrates with Active Directory for easy import of user profiles (work phone, mobile phone, email address) and we are able to keep our alert data on-premise. Integrates with Exchange, Lync and our Avaya Voice system. Ability to track alerts and see if they were successfully ...

Let resources make sure they get contacted

What do you like best? EA allows users to set the way they want to be notified; no more update requests. Also allows centralized OnCall calendar for every OnCall resources and its publication to every interested managers. What do you dislike? Multi-team calendar management feature would require some love ;) Recommendations to others considering the product: A must have ;( What problems are you solving with the product? What benefits have you realized? We can make sure that ...

Enterprise Alert - Alert Management Simplified

What do you like best? Enterprise Alert makes it really easy to manage on-call teams and alerts. We purchased this product because SCOM didn't provide the functionality we needed. Now, on-call management for teams is simple and straightforward, and more importantly, automatic (no need for users to go in and change who's on-call or forward the team on-call number to someone else). Once other teams found out about Enterprise Alert, they wanted to use it too! I agree with Keith R., vendor ...

Enterprise Alert - a solid tool in the toolbox

What do you like best? Enterprise Alert delivers the right information to the right people, in the most convenient and effective way. It has become a foundational part of our services toolkit, handling dispatch, escalation and tracking of alert notifications and responses. It's ability to use multiple alert sources and messaging channels, including mobile, align it with our architecture and positions it as a key member of our internal collaboration capabilities. The tool is used both ...