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Deliverr offers custom pricing plan
Deliverr, now Flexport, has garnered mixed feedback over the past year, with customers expressing both praise and discontent. While some have highlighted issues such as continual rate increases and poor customer service experiences, others have lauded the company for its efficient operations and responsive support, especially mentioning standout representatives ...Read more
Responsive and empathetic customer support team, with specific mentions of helpful representatives like Henry, Amanda, and Charlene.
Cost-effective compared to competitors like Amazon MCF, with excellent US-based customer support that goes above and beyond.
Reliable service for packaging and sending orders to customers, even though problems occasionally occur but are quickly addressed by support.
Efficient and quick resolution of issues, with prompt responses and helpful assistance from the customer support team.
Inconsistent service quality and support, with mentions of lost inventory, delayed responses, and issues with warehouse management impacting user experience.
Lack of advanced features and customizations, leading to limitations in functionalities and integrations compared to other 3PL partners.
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Showing 61-70 out of 322
HF
Hassan Farhat
10/09/22
Improved Experience
Thanks to Pat at Deliverr for taking care of all of my issues. I was having a lot of receiving delays and I lost a lot of trust with the company however Pat was able to reassure me and get everything sorted out and back on track. Thanks!
VV
Vince Vivirito
10/03/22
Not a Viable Solution
I hate to do this and leave a terribly negative review, but I don't want other small businesses to make the mistake of utilizing deliverr. Utilizing them will cost you time, money, and it will hurt your reputation and relationship with your customer. First things first, Deliverr constantly fails to both ship on time and deliver the items by the promised date. That's something you need to know ahead. There's nothing you'll be able to do about it, and they won't reimburse you for constantly ...
Read more
VV
Vince Vivirito
10/03/22
Not a Viable Solution
I hate to do this and leave a terribly negative review, but I don't want other small businesses to make the mistake of utilizing deliverr. Utilizing them will cost you time, money, and it will hurt your reputation and relationship with your customer. First things first, Deliverr constantly fails to both ship on time and deliver the items by the promised date. That's something you need to know ahead. There's nothing you'll be able to do about it, and they won't reimburse you for constantly ...
Read more
LP
Lisa Ponessa
09/11/22
Great customer service provided by a…
Great customer service provided by a Henry at Deliverr!!
K
Kayla
09/06/22
Fantasic help with address change
The wrong shipping address was on my removal order and 3 of 6 shipments already went out. They were able to update the address for the shipments not yet shipped and were able to contact the forwarder for the shipments not yet delivered. All shipments are now going to the correct address and my issue was resolved quickly and smoothly. Pamela was fantastic to work with and did a great job. Thank you!
R
Regina
09/06/22
Brian is the best account manager ever
Brian is the best account manager ever. We are a small business but the care and support he gives to us is above and beyond. Brian is always well-informed, prepared, and responsible. It's not easy to meet someone like that when you outsource any services these days so I am truly thankful. Deliverr, you have a great team!
JS
Joaquin Soto Escageda
09/05/22
Deliverr's customer service is simply…
Deliverr's customer service is simply superb, they really go the extra mile to fix problems and find resolutions.
KH
karen hong
08/31/22
Their customer service is excellent.
Date of experience: September 01, 2022
J
JD
08/30/22
We had had issued that the system…
We had had issued that the system showed our product ran out of stock. But it acutally had stocks in the warehouse. Deliverr support team explained and resolved the problem quickly. (caused the inventory relocated so that it didn't recongnized the stock) As being a customer, I think satisfaction is a simple regarindg customer service. Issue -> explanation & apology (cause root: inventory relocation) -> action (verified the stock) -> inform (problem solved) Plus, it has been solved within 20 ...
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SM
Sofia Mougiou
08/29/22
Henry is the best!!!
Henry from Customer Support is the best! He has helped us a lot with all the issues we have! He is very kind and he always replies as soon as possible.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
