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Deliverr offers custom pricing plan
Deliverr, now Flexport, has garnered mixed feedback over the past year, with customers expressing both praise and discontent. While some have highlighted issues such as continual rate increases and poor customer service experiences, others have lauded the company for its efficient operations and responsive support, especially mentioning standout representatives ...Read more
Responsive and empathetic customer support team, with specific mentions of helpful representatives like Henry, Amanda, and Charlene.
Cost-effective compared to competitors like Amazon MCF, with excellent US-based customer support that goes above and beyond.
Reliable service for packaging and sending orders to customers, even though problems occasionally occur but are quickly addressed by support.
Efficient and quick resolution of issues, with prompt responses and helpful assistance from the customer support team.
Inconsistent service quality and support, with mentions of lost inventory, delayed responses, and issues with warehouse management impacting user experience.
Lack of advanced features and customizations, leading to limitations in functionalities and integrations compared to other 3PL partners.
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Showing 41-50 out of 322
MO
margherita Overtea MiaMily
02/05/23
Fast and professional as usual
Date of experience: February 06, 2023
H
Heather
01/25/23
Good people, terrible support and billing systems, variable inventory management
We've been a Deliverr customer for over a year now. We moved to them for 3PL services for our website fulfilment. All went well to begin with, they had nice systems and integrations. They weren't the cheapest, but the overall systems and service were good. Then things started to go wrong. They stared charging long term storage fees at a truly eye watering rate. I understand they’re not a long term storage facility but these charges were truly gouging. Several months later they sent us an ...
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C
Chener
01/24/23
I was impressed with the quick and…
I was impressed with the quick and reliable customer service I received. The representative was extremely helpful and guided me through my issue, ultimately finding a solution. I highly recommend this service for anyone in need of assistance.
R
rbl
01/23/23
Quick Resolution and Very Easy to Deal With
We were tying to find out the BBD of a specific SKU after we received a report that customers are receiving close to expiry products. I appreciate how Henry laid out his resolution for me step-by-step. They were not overwhelming at all.
M
matt
01/15/23
Juddy understood my question (unlike…
Juddy understood my question (unlike amazon seller help) and was able to fix it (unlike amazon seller help)
J
Janessa
01/09/23
Henry was amazing
Henry was amazing! He got it done super fast! He was very kind and helpful! We have been using Deliverr for a while and they are great!
LL
lll lll
12/31/22
This company was sold and has gone downhill. Avoid at all costs.
This company was recently sold and in the past year it has become a truly awful experience to work with them. Customer support is vague and by chat only now. Their algorithm seems to be what they look to like a God of some sort. You ask them a question and they say "the algorithm" there is no explanation or rationale. If you are a small to medium (hell even large) business you would do best to avoid this company.
GR
Green Regimen
12/19/22
Delieverr has been incredible for us
Delieverr has been incredible with their customer service. They are so much easier to deal with than Amazon or Shopify Fulfillment.
GC
Gil Carlo Coloso
12/11/22
6 out of 5
Great customer support from Deliverr as always!
MK
milena krkovic
12/11/22
Very professional
It's always a pleasure to work with Deliverr Team. Very professional, excellent communication and response times are very fast.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
