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Deliverr offers custom pricing plan
Deliverr, now Flexport, has garnered mixed feedback over the past year, with customers expressing both praise and discontent. While some have highlighted issues such as continual rate increases and poor customer service experiences, others have lauded the company for its efficient operations and responsive support, especially mentioning standout representatives ...Read more
Responsive and empathetic customer support team, with specific mentions of helpful representatives like Henry, Amanda, and Charlene.
Cost-effective compared to competitors like Amazon MCF, with excellent US-based customer support that goes above and beyond.
Reliable service for packaging and sending orders to customers, even though problems occasionally occur but are quickly addressed by support.
Efficient and quick resolution of issues, with prompt responses and helpful assistance from the customer support team.
Inconsistent service quality and support, with mentions of lost inventory, delayed responses, and issues with warehouse management impacting user experience.
Lack of advanced features and customizations, leading to limitations in functionalities and integrations compared to other 3PL partners.
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FM
Farah Mousa
09/16/20
Its been Great!
Its been great! Deliverr is one of the best fulfillment services out there. It rivals and beats FBA in many categories. The UI is easy to work with, there are always improvements and new integrations. Sometimes there are some small issues here and there, but in the end they always get solved. I look forward for more and more growth and improvements!
RV
Richard Van Dyke
09/13/20
Deliverr Cares and Goes the Extra mile
We moved from Amazon FBA to Deliverr we are now using multiple sales channels. Emily Callahan has done an excellent job of onboarding our companies inventory and fulfillment needs, along with referring us to key sales channels. Damian Sandenbergh is my Rep now and he has proven extremely helpful. My orders are being fulfilled in a timely manner. When I have experienced serious issues within a reasonable time period Deliverr has stepped up to the plate and helped to reach win-win solutions. ...
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M
Matthew
09/13/20
Excellent partner to build business!
Deliverr has helped to build my business to new channels and new levels. The staff at Deliverr is very helpful and actually very encouraging and motivating to help us build our business in ways we didn't know were available. I highly recommend using Deliverr if you are interested in scaling your business!
CV
Cody Voelker
09/13/20
Deliverr has been a lifesaver for us
Deliverr has been a lifesaver for us. With the current situation online, we found ourselves blocked from Amazon and sending inventory into FBA. Deliverr allowed us to find a back-up solution that works well with other marketplaces and sales channels. Their 2-day and next day badges helped our website grow from $10,000 a month last year to $150,000 a month this year. The only cons are that some of the carriers partnered with Deliverr have a tendency to lose shipments. But this could also ...
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LP
Luiz Pierotti Barbosa
09/13/20
Good company with some human customer service!
Fast and affordable they have excellent customer service and account managers of course sometimes we have delays to answer the tickets, but 99% of the time they are on time and we can get some Human contact, I think that is great too. They also have a lot of webinars that educate our stakeholders and show some cases that we can improve our sales. Almost 1 year working with them is 9.8/10 bc nobody is perfect! We see a long way working together.
L
Lisa
09/13/20
Immediately increased sales with help from a personal growth manager
Our company signed up with Deliverr to mainly increase sales on the Walmart.com platform. We immediately observed an increase in sales with the 2-day delivery tag. The fulfillment fees for Walmart orders are fair and we are satisfied with the service. There are some aspects that can be improved, but Deliverr is doing its' best during this pandemic with the resources available. There are two aspects of Deliverr that I find unique and advantageous. First, we are able to receive support from ...
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LB
Living Balance
09/10/20
Customer-focused Experience! Highly Recommend
From the start, the Devlierr team has very helpful with the on boarding process and through our first shipment to their warehouse. When minor discrepancies did arise, the Deliverr team assigned an active representative to help us resolve them in a timely and professional manner. Compared to Amazon's customer service, Deliverr's is orders of magnitudes better! You can tell Deliverr appreciates each of their clients and wants them to succeed!
LB
Linda Bogdanova
09/02/20
Fast, seamless, transparent and amazing on-boarding experience
Deliverr has gone above and beyond expectations so far. Everything from their transparency and easy to understand pricing model, easy setup process and incredible on-boarding support. I worked with Fulfillment specialist Shawn S. and was extremely impressed. This is not a back office call center team. We had 2 calls and walked me through setup and even recommended that I get setup on Walmart and told me how to get fast tags on Google and Facebook. The support doesn't stop there either, I'm ...
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DT
Dip Trade
08/26/20
Account support is non-existent
Account support is non-existent. My products are consistently getting damaged in transit due to poor packaging (plastic bottles in basic plastic envelopes), and my account rep does not even bother responding to my emails. I feel bad for already recommending Deliverr to a couple of people, will not make this mistake again.
RA
Ronald Azzolina
08/01/20
The following is a complaint message…
The following is a complaint message sent to our account manager at Deliverr. WE did not receive a response. Tyler, Our account has been inaccesible for 3 days now without resolution--the system stopped recognizing it. We will be moving both of our accounts to another service as soon as possible: • Tech support is incompetent, often referring problems to “other team members” who then fail to respond in a timely manner, if at all. • Tech support response time is never prompt, sometimes ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
