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Deliverr offers custom pricing plan
Deliverr, now Flexport, has garnered mixed feedback over the past year, with customers expressing both praise and discontent. While some have highlighted issues such as continual rate increases and poor customer service experiences, others have lauded the company for its efficient operations and responsive support, especially mentioning standout representatives ...Read more
Responsive and empathetic customer support team, with specific mentions of helpful representatives like Henry, Amanda, and Charlene.
Cost-effective compared to competitors like Amazon MCF, with excellent US-based customer support that goes above and beyond.
Reliable service for packaging and sending orders to customers, even though problems occasionally occur but are quickly addressed by support.
Efficient and quick resolution of issues, with prompt responses and helpful assistance from the customer support team.
Inconsistent service quality and support, with mentions of lost inventory, delayed responses, and issues with warehouse management impacting user experience.
Lack of advanced features and customizations, leading to limitations in functionalities and integrations compared to other 3PL partners.
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Showing 141-150 out of 322
DC
Dodo Colleen
11/30/21
Accountability...
Customer service is always quick and helpful. Inbound recently gets received within 3days. Accountability 👍🏾.. Been with them for more than 2years lots of improvements. I work with two other fulfillment centers and I'm in a position to say Deliverr is TOP.
HM
H Melville
11/28/21
Above and beyond, truly superlative customer service!
An order had gone missing, but Henry at Deliverr was a dream to work with in resolving the missing item. He and the rest of the team responded within hours of my email and had a resolution within a day. In all communications, he was clear, upfront, and friendly, which is all too uncommon in the time of customer service bots. Deliverr and Roterunner swiftly worked together to solve a problem and just seem like terrific humans. I'd happily do business with them again!
LS
Linda Schmidt
11/18/21
Smooth onboarding process with Deliverr and Amir
Smooth onboarding process with Deliverr, expertly facilitated by Amir! Highly recommend.
CR
Craig Romero
11/17/21
EXCELLENT SERVICE!!
Our company, Digital Beauty Group requires a reliable 3PL that can handle our needs and connect to all the marketplaces where we sell our products. Deliverr provides us with a seamless and pain-free experience, which allows us to focus on our core business without having to worry about B2C shipping. Deliverr's customer support is phenomenal and our account manager, Damian, is truly the best. He goes above and beyond to ensure we're getting the best service. I feel like he cares for our ...
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NM
Nardy Munoz
11/17/21
Filing a claim
Filing a claim The process was easy and clear. I could not believe the prompt response in solving this issue. All I did was file the claim on the order to update the apt number before shipping which many times is not possible if the order is in processing status. Henry was great in updating the information before shipping.
ZW
Zak W
11/15/21
Deliverr consistently send THE WRONG…
Deliverr consistently send THE WRONG PRODUCT to our customers. We realized after over 50 support cases!!!!!! that they contracted out to warehouses. They had no basic quality control and their crap warehouses would NOT scan the actual bar code on our products. This resulted in customers getting random products which don't relate to what they ordered. Then they lost half of our shipment and AFTER 5 MOTNHS they still have not found it or closed our account. They keep billing us for NO ...
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ZW
Zak W
11/15/21
Deliverr consistently send THE WRONG…
Deliverr consistently send THE WRONG PRODUCT to our customers. We realized after over 50 support cases!!!!!! that they contracted out to warehouses. They had no basic quality control and their crap warehouses would NOT scan the actual bar code on our products. This resulted in customers getting random products which don't relate to what they ordered. Then they lost half of our shipment and AFTER 5 MOTNHS they still have not found it or closed our account. They keep billing us for NO ...
Read more
HL
Hudson Leogrande
11/11/21
Damian is a lifesaver
Damian is a lifesaver. He was helped us from A-Z, is a phenomenal troubleshooter, and truly cares about the experience we have with Deliverr. I highly recommend this company to anyone scaling their business.
R
Rundu
11/09/21
The best decision we could have made
Working with Deliverr was the best decision we could have made. For months we researched several 3PL and 4PL order fulfillment companies and even before we made a decision, we liked how Deliverr's website was packed full of informative articles about multichannel selling, e-commerce-related webinars and just a wealth of helpful information; especially for small businesses. In addition, while some order fulfillment companies' pricing was hard to find on their websites or took several steps ...
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J
John
11/09/21
Fulfilment made easy
Alain was a great help. Deliverr got my inventory issues handled lightning fast allowing me to get back to my business.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
