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Deliverr offers custom pricing plan
Deliverr, now Flexport, has garnered mixed feedback over the past year, with customers expressing both praise and discontent. While some have highlighted issues such as continual rate increases and poor customer service experiences, others have lauded the company for its efficient operations and responsive support, especially mentioning standout representatives ...Read more
Responsive and empathetic customer support team, with specific mentions of helpful representatives like Henry, Amanda, and Charlene.
Cost-effective compared to competitors like Amazon MCF, with excellent US-based customer support that goes above and beyond.
Reliable service for packaging and sending orders to customers, even though problems occasionally occur but are quickly addressed by support.
Efficient and quick resolution of issues, with prompt responses and helpful assistance from the customer support team.
Inconsistent service quality and support, with mentions of lost inventory, delayed responses, and issues with warehouse management impacting user experience.
Lack of advanced features and customizations, leading to limitations in functionalities and integrations compared to other 3PL partners.
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Showing 121-130 out of 322
MK
Milagros Kalainis
02/13/22
Thank you Henry!
Date of experience: February 14, 2022
JP
Jorge Pinto
02/13/22
Perfect service
Perfect service. We are a European company and we choose Deliverr to help us with logistic in USA. Great service, fast answers to our doubt and 100% on time shipping. Thank you very much for your help.
MH
Mark H
02/09/22
Customer Service is Quick!
Alain was super responsive and quickly resolved our issue with incorrect fulfillment fees. We got fully reimbursed for the shipments that were sent out incorrectly!
J
JC
02/08/22
Great
Great, they were able to take immediate action after I called their support.
JW
Jennifer with Rotate Watches
02/07/22
Super fast and efficient start
Great pricing and got started really quickly and efficiently with my rep Sean. Thanks Deliverr!!
AA
Ambreen Arshad
02/06/22
Manual Order Entry
I was trying to enter a manual order and was not selecting the country, thinking it was set to default as the US. Henry helped me very patiently, systematically checked all the possible reasons for the error, and let me know where the problem was. Thank you Henry for your help.
JZ
Jennifer Zhang, Rotate Watches
02/06/22
Super fast and efficient start
Great pricing and got started really quickly and efficiently with my rep Sean. Thanks Deliverr!!
EN
Eddie Nordwich
02/01/22
Hervorragende, individuelle Betreuung
Ich bin von ungefähr 2 Monaten mit Deliverr in Kontakt gekommen und kann seit dem nur Gutes berichten. Der für uns zuständige Mitarbeiter Sean Tran hat uns die Plattform und deren Dienste ausführlich erklärt, ging Installations- und Verknüpfungsprozesse mit uns gemeinsam durch und war jederzeit erreichbar, per Email und auch für kurzfristige Anrufe. Also eine klare Empfehlung unsererseits für alle, die in einer Zusammenarbeit viel Wert auf einen seriösen, kompetenten und freundlichen ...
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AA
Alexander Archer
02/01/22
A customer claimed the package arrived…
A customer claimed the package arrived empty. The speed at which customer service responded to the matter and came to a quick resolution was amazing. A class service.
W
Wepa
02/01/22
Cause of shipment delay resolved successfully
My item couldn't be shipped immediately by Deliverr. I kept getting the message that it's because of the buyer's address, although the buyer kept re-confirming that it's correct. Had to re-order the shipment. After about 10 days, Deliverr support staff found out that it was because of USPS limitations on parcel size. From that point, within about a week, support staff arranged for DHL to handle the shipment. Although overall it got shipped about 20 days later, Deliverr support team was ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
