Cvent Reviews in July 2026: User Ratings, Pros & Cons

Time saver!

What do you like best? Almost everything is automatic. I love that as soon as a request comes in, we must click one button, and the request is automatically transferred to our GDS. What do you dislike? Since we’re working on Flex, not on Classic, all the features aren’t available yet. Also, even if you can customize a lot of things for each client, there are some settings that can’t be customized, and it can get a little bit frustrating. Recommendations to others considering the ...

Cvent Support is amazing

What do you like best? The most helpful thing about Cvent is the support team and the many different ways to reach them. Another upside of cvent is the navigability of the site. What do you dislike? What I don't like about Cvent is that sometimes it's very particular without explaining so therefore I have to contact support instead of correcting the issue myself. What problems are you solving with the product? What benefits have you realized? I ran into a lot of confusion ...

Cvent - One stop shop!

What do you like best? It's very intuitive and they have a strong support team to reach out to in the case that any questions or issues arise. What do you dislike? There are a few quirks with how registration types and admissions need to be added in that aren't obvious off the bat. What problems are you solving with the product? What benefits have you realized? Helping my client to organize registration by gathering hotel information, air information and attendee general ...

Cvent is a life changer!

PROS & CONS What are the best aspects of this product? Customer service with Cvent is unlike anything I've ever seen. Responses to e-mail come within a few hours. Each person I've dealt with have been nothing but accommodating. They were really a big help. What aspects are problematic or could work better? I was hoping there was some way in getting the trade show registration organized. This is better off than manipulating current pathways in accommodating a trade show. It'd be nice ...

Great tool.. needs improvement for user experience

What do you like best? Cvent is very user friendly, but is missing very important tools for both the creator of the website as well as the end user. There are functions from standard cvent that are missing.. making it difficult to create websites in the way they are needed. I like that it's easy to learn and build a site, easy for the user in most situations, and that the site is sleek and does look pretty good. What do you dislike? All standard functions should have been added before ...

Amazing!

What do you like best? I started using Cvent about 6 months again and it has been a wonderful experience. The onboarding was seamless. Our needs are different than their typical client, but our onboarding specialist really helped us to navigate how to best use the system for our specific requirements. Flex events are super intuitive and easy to create - its a simple drag and drop. I saved hours and hours of work compared to how we used to use events. In addition, the email features allow ...

Meetings & Events Coordinator

What do you like best? Cvent is so user friendly - especially on the back end. What do you dislike? I wish there was an easier way to build individual schedules. I also wish there was a better way for event planners to update class location or timing information in a faster way. It takes way too long to log into my computer and make updates. What problems are you solving with the product? What benefits have you realized? Cvent has been completely problem free for my events.

A powerhouse, but clunky and unintuitive.

What do you like best? Customer service/responsiveness is top notch, clear & concise answers every time. Flexibility to adapt registration options based on the nuances of each event. Flex Registration has the potential to be a really great tool once advanced editing features are available. What do you dislike? User-friendliness: utilizing Cvent is just not intuitive and comes with a lot of random quirks one must learn to navigate. Flex Registration attempts—and has the ...

Love Cvent for Event Management!

What do you like best? Cvent is very intuitive to use and once set up, the registration automation works great! I love the Flex registration build site where you can truly customize your event site. If I ever ran into issues, customer support was there to walk me through and test the site for me to ensure our attendees had a smooth process. What do you dislike? Some of our customers had issues when dealing with various browsers - mainly InternetExplorer. We also had some issues with ...

Great tool, makes our job so much easier

What do you like best? The ability to filter, sort, and contact multiple properties at once. Each project easily saves us 10-20 hours of work. And if I have a specific need, an RFP not being responded to, a venue I would like to see included, etc... the support is usually quite prompt and fixes what is needed. What do you dislike? Adoption rate is still a challenge and response rates are still lower than ideal. There's also a bit of an issue with incomplete responses, but that's ...